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Hilton Guangzhou Baiyun Hotel

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#27 of 3,385 Hotels in Guangzhou
Certificate of Excellence
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Hilton Guangzhou Baiyun Hotel
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374 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guangzhou Baiyun Hotel
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Showing 240: English reviews
Reviewed November 4, 2013

I stayed for the first time at Hilton Baiyun and was very impressed with the hotel, restaurants, spa and location. It is right next door to a mall that is convenient to visit in the evenings and weekend. I enjoyed the both the buffet and Chinese restaurants. I took advantage of the spa with an in-room massage, which was excellent...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Anne C
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear"Anne C"guest,Thank you for your review. I am pleased to hear you enjoyed your stay and will let our colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Columbia, Maryland
Reviewed November 2, 2013

Very good breakfast, nice pool but steam room was smelly and was not nice. Room was nice, there is no view and location is not very convenient. Not close to city not close to canton fair not close to anywhere.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mike M
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear “Mike M"guest, thank you very much for your kind comments. With high quality service, great facilities and fabulous views, The Hilton Guangzhou Baiyun is definitely your first choice of luxury experience in Guangzhou. Look forward to welcoming you back to the hotel with our warm and greetings.

Lucknow, India
Reviewed November 1, 2013

I chose this hotel because of good rates during the peak time of Canton Fair when most others of my preferance were shooting through the roof. I was disappointed initially due to the Atmosphere which reflected decline. The hotel compensated with excellent prompt service with a smile. The check in and checkout was smooth. The breakfast was disappointing specially for...

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Helpful?
Thank naveen chandra t
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear “naveen chanelra t"guest, It's our pleasure to make sure your stay with Hilton Guangzhou Baiyun is comfort and delightful. Thank you for your comments and hope your stay with Hilton Guangzhou Baiyun is memorable experience as always, we are looking forward to welcome you back in the near future. Hilton Guangzhou Baiyun opened on Aug,2011 and provides relaxing experience...

Durham, United Kingdom
Reviewed October 29, 2013

Have stayed in quite a few hotels in Guangzhou over the years - normally for the Canton Fair. Hilton Tianhe was fully booked - so decided to give the Baiyun property a try. Pre- arrival had some email communication with hotel regarding transport from train station. Replied quickly to emails - this is always a plus point . Unfortunately they...

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Helpful?
Thank MarshallTWM
Hilton G, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear MarshallTWM Thank you very much for having chosen our hotel for your visit to this year’s Canton Fair. I also would like to thank you for having taken the time to share your experience on this platform. I am truly sorry that we have failed to fully satisfy you and would like to sincerely apologize for the shortcomings you...

East Troy, Wisconsin
Reviewed October 29, 2013

Don't expect the best. average hotel, with gigantic cockroaches somewhat common in hotels in this region of China. unexpected in a Hilton. Manager tried to assist but had dropped the ball as I waited an hour in the hallway for someone to come and give me keys to a new room.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Thereseb10
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear "Thereseb 10"guest,We are sorry that we were unable to provide you with the quality of amenities and service you expect from Hilton. We apologize for the malfunctioning room key and have reported your concerns to our maintenance team. We will be sure to address the issues with the room amenities and hope you will consider giving us a second...

Guangzhou, China
Reviewed October 29, 2013

I was pleased with the hotel, food choices, and there were enough staff that could understand English. The location was great, rather then stuck in a hotel all night- there was a near by Starbucks, and shopping complex that had H&M and Sephora, Walmart and many more. The gym was great and the spa experience was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Slavica M
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear “Slavica M"guest, thank you very much for your kind comments. With high quality service, great facilities and fabulous views, The Hilton Guangzhou Baiyun is definitely your first choice of luxury experience in Guangzhou. Look forward to welcoming you back to the hotel with our warm and greetings.

KL, Malaysia
Reviewed October 28, 2013

The hotel is relatively new about 3 years old so its nice to stay in a relatively nice hotel. Quiet and clean hotel with helpfull staff. Food selection at the hotel could be better as there were not many choices. and better internet connection. However there are many food choices at the shopping complex just behind the hotel which more...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jonathan L
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear"Jonathan L"guest,Thank you for your review. I am pleased to hear you enjoyed your stay and will let our colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Hong Kong, China
Reviewed October 27, 2013

Please improve the communication between departments! Please also improve the service level to service your customer. We, as a customer, deserved a standard of service from the hotel, even we are a member or not!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Laiking C
Hilton G, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Laiking C Thank you for having been our guest and for your feedback on Tripadvisor. I am very sorry and do apologies sincerely on behalf of the hotel for any inconvenience we may have caused you. It is unfortunately that we could not solve your problem while you were with us. Rest assured we review all guest feedback and...

Chiba, Japan
Reviewed October 22, 2013

Good and new facilities and clean wide rooms,,,.no complaint at all. Good and very friendly staffs always help us for evrything we need. Health club is excellent,,,equipped with fulfilling exercise machines. Also swimming pool is outstanding,,,25m length.. Air-conditioning is much better than other hotels in china,,comfortable.

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Helpful?
Thank 0706tino
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear "0706tina"guest, thank you for your kind comment. We are pleased to know that you were impressed by our service. The legendary personalised service at Hilton Guangzhou Baiyun is the key to make your stay seamless and smooth. Looking forward to welcoming you back to the hotel.

Dubai, United Arab Emirates
Reviewed October 8, 2013

No complaints at all!! Huge rooms equipped with more than what you might ever need!! Excellent breakfast with a huge spread! Very nice staff.... beautiful hotel and rooms, very good wifi in the rooms. A mall - Wenda plaza i think - is just behind the hotel, has good restaurants, you can take a taxi from here if required. Did...

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Helpful?
Thank travelogger_12
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear "travelogger_12",Thank you for your review. I am pleased to hear you enjoyed your stay and will let my colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Located next to the Baiyun Exhibition Center, closed to the Guangzhou wholesale Market and train Station,Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which is home to a high-end mall and just 8 minutes from the Guangzhou Central Business District.308 spaciousGuest Rooms and Suites at this Guangzhou hotel feature Hilton Serenity Beds and high-speed internet access. Featureing more than 3220 square meter world class meeting space with 10 flexible function rooms which offer the very latest in audio/visual technology, or choose the 1500 square meter pillarless grand ballroom for larger occasions. Our business center has a wide range of amenities and services to help you execute the perfect event.Be spoiled for choice by the selection of cuisines on offer in our 6 tempting food and beverage venues. Enjoy breakfast in the family-friendly Senses, savor fine dining in Red and unwind with friends in the relaxing Rocks Bar of this Guangzhou hotel. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 

Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Location: China > Guangdong > Guangzhou
Price Range: $103 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Ctrip TA, Hotels.com, Priceline and Agoda so you can book your Hilton Guangzhou Baiyun Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Spa Hotel in Guangzhou
#23 Business Hotel in Guangzhou
#27 Luxury Hotel in Guangzhou
#67 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Guangzhou Baiyun Hotel staff and other travelers.
4 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

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“away from elevators”
 of 5 bubbles geotech522, Oct 1, 2016 | Read review
“high floor away from the elevator”
 of 5 bubbles 174marshalll, Sep 20, 2016 | Read review
“I think the rooms are generally quiet and the elevators are fast so choose any.”
 of 5 bubbles Vishal_loves_travel, Jul 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question