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Sofitel Guangzhou Sunrich

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No.988 Guangzhou Avenue Middle, Tianhe District, Guangzhou 510620 China
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Traveler (2639)
Dining (392)
Room & Suite (382)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 3,988 hotels in Guangzhou
Location
Cleanliness
Service
Value
Travelers' Choice
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Valet parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Chinese

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
287Restaurantswithin 0.75 miles
17Attractionswithin 0.75 miles
5279Reviews21Q+A100Room tips
Traveler rating
  • 4,604
  • 487
  • 118
  • 39
  • 32
Time of year
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Popular mentions
Deanosaur89 wrote a review May 2021
Edmonton, Canada1222 contributions192 helpful votes
+1
We had a very good weekend stay for our anniversary. A lot of our friends recommended this hotel and we can now see why. The rooms and facilities are very clean and well maintained We booked a luxury king room with club access. The room was very well appointed with lots of comfy furniture, a tv on a swivel between the couch and bed, a large shower, large bathtub, good tea, Nespresso machine with some samples, a connection centre by the desk to hook devices to the tv, a Bose dock, curtains and sheers that work with a switch, and an in mirror TV in the washroom. The club access made the weekend for us. From 3:00 to 5:00 they have afternoon tea on the 29th floor with mini quiches, small sandwiches, fruit and lots of tasty sweet pastries. From 5:30 to 7:30 they have happy hour with unlimited mix your own cocktails, a variety of smoked meats, a few salads and a good cheese selection with French style breads. They also bring out some small plates during the happy hour and we enjoyed the samosas, mushroom soup, pasta and swordfish during our stay. We were fed so well that we didn't see the need to go out for dinner! For breakfast we didn't see many options in the club lounge so we enjoyed the breakfast in the buffet on the second floor. The buffet breakfast was pretty good with a long salad bar, a charcuterie station with more good cheese, fresh squeezed juice, lots of pastries and a good variety of Chinese food. The club access can also offer late check out and we chose 3 pm so we could get more rest and pool time. We thought the location was ok. It is about a 20 minute walk to Tiyu Xilu metro station and all the malls in that area. You could probably make it to the Huacheng Square and Canton Tower area in about an hour but I felt this hotel was the destination in itself to get a good escape from the city without leaving the city. The pool facilities were good but we felt the locker areas were a little small. Good hot tub and the main pool is quite large with lots of lounge style seating. Our only issue is that it seems the hotel offers swimming lessons which could be anytime of day. This was unexpected for us at a five star hotel to have the swim students at the edge of the pool learning how to freestyle kick. The staff are very kind at the hotel but most staff we encountered were very soft spoken. We had difficulties hearing the staff at the check in desk and we had asked them if they could speak up for us but we had to lean in to hear them.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 2 days ago
Dear deanosaur89, Bonjour! Thank you very much for taking the time to write your experience in our hotel when visiting Guangzhou. It was pleasure to know you had a memorable stay. We sincerely appreciate your comments on Hotel design and facilities, which is a modern Parisian apartment design with Chinese refinements. We also very much appreciate your high recommendation of our Club Millésime, where guests can enjoy exclusive benefits including complimentary à la carte hot breakfast and exquisite foods and wines at French happy hours as you have noted. As you well describe, the Hotel is located in Guangzhou’s CBD Tianhe district and it is convenient to reach anywhere in the city. Our Director of Sofitel Spa & Sofitel Fitness has definitely look into the swimming pool experience that you advise us, and we have already made the appropriate correction to smoothen the operation on it. Your comments have been shared with the entire team to keep up our enthusiasm to continually work harder every day to increase loyalty of valuable guest as yourself. We hope that you will give us the opportunity again soon for you to experience Live the French Way in our Hotel. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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outofthelight wrote a review Apr 2021
Beijing, China241 contributions96 helpful votes
+1
I very much enjoyed two nights in Guangzhou at the Sofitel Guangzhou Sunrich. The arrival was not the smoothest, though - the DiDi taxi app did not recognize the hotel name or address in English when trying to book transport from the airport. Hotel staff Cavan was very helpful via WeChat and I very much appreciate that. Check-in (and also check-out) was however a lengthy affair, and I am still struggling to understand why the front desk agent needed 20-25 minutes to check me in - and how she on top of that apparently did not realize I am a member of the Accor loyality program (hence no welcome drink or other recognition) - and actually tried to enroll me again... The reservation was made in the Accor ALL app, so all the information I had to fill in by hand should be available to the hotel already. On the positive side, the Club Milléssime room I had booked, which was located on the 29th floor, was truly excellent, and so was the service in the lounge itself. Staff members there were very attentive, and fully compensated for the shortcomings in the reception downstairs. All in all, the Club Milléssime staff and their excellent service saved what would otherwise have been a quite ordinary hotel stay. The hotel gym was also nice, as is the location of the hotel.
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Date of stay: March 2021Trip type: Traveled with friends
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 3 weeks ago
Dear Guest, Bonjour! Thank you for your great words to describe our hotel, which we have been shared with our entire team. W are genuinely sorry that we did not handle ALL member check-in situation better for you. We have spoken with the appropriate member so that the same problem will not happen in the future. It is our privilege to help our guests. We are thankful for your specific recognition to Canvan Wu, Concierge Supervisor. It is a great encouragement for him and also to the entire team for continually make our guests Feel Welcome. W thank you again for your loyalty to be Accor ALL member. We are looking forward to your next stay and hope that you will give us the opportunity to serve you again soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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Huyen Chi wrote a review Mar 2021
Guangzhou, China26 contributions1 helpful vote
Tonight we test the malaisien cake in the 2 floor buffet ! They are very nice and delicious, the taste are very correct from Malaysia! Thankfully to pastry chef! Mr. Law ! Make us remember when we were younger!
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded Apr 6, 2021
Dear Huyenchi, Bonjour! Thank you for your great words to describe our 2F 2 on 988, which we have been shared with our entire team. We are very pleased to hear that you have enjoyed our South East cuisine. We are thankful for your specific recognition to our pastries that are made by Executive Pastry Chef Law Chii Ngien and his team. We thank you once again for your recommendation, and we are looking forward to being at your service again soon. Sincerely, Mingka Li Director of Guest Exprience Sofitel Guangzhou Sunrich
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Worldtravel-Derek wrote a review Mar 2021
Shanghai, China48 contributions48 helpful votes
Very warm welcome hotel for me. Specially the executive lounge in 29fl. Very good service, thanks for Miss Jaden Lin and her team provide me an unforgotten memory. Thanks for Mr. William Chea. He managed this hotel in a very good condition.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded Mar 16, 2021
Dear Worldtravel-Derek, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor once again. General Manager Mr. Chea has celebrated your enjoyment with the entire team in the hotel. It is a great honour for our team to read such comments and your satisfaction is our reward. We are thankful for your specific recognition to Jayden Ma. Your kind words are definitely a great encouragement for him and also to the entire team for continually make our guests Feel Welcome and Valued. We thank you for your loyalty once again, and we await the pleasure to welcome you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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RoyStormer wrote a review Mar 2021
Guangzhou, China309 contributions125 helpful votes
Came at the behest of our friends because this is their favorite hotel. The rooms are spacious, rainfall shower, deep bathtub, English speaking staff, and overall this is a really good hotel. The pillow menu was disappointing, we asked for the two firmest pillows, but we got squishy ones. I don't think they messed up, I think that is what they offer. Pillows are very personal and what I need to sleep will be different from everyone else so take it with a grain of salt. I had a terrible Pina colada at the bar (for whatever thats worth). Check out was excellent, you just give the room keys to the concierge and they handle the rest. They offer 4pm check out!!! That was amazing. The location is not on a metro stop in case someone was wondering. We didn't eat here so my review is incomplete. Overall this is a really good hotel and I would stay here again in a heart beat.
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Date of stay: March 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded Mar 16, 2021
Dear RoyStormer, Bonjour! We sincerely appreciate you taking the time to provide us with your feedback on TripAdvisor. We are sorry you were disappointed in our Pillow Menu service and Pina Colada at the bar, and for that we apologies. We very much appreciate you shared your concerns, as it helps us to maintain high standards of quality, service and comfort for our guests. We can assure you that the necessary steps have been taken to make sure our pillow service can get back on track, and also Pina Colada made in authentic recipe. We hope that you will give us the opportunity to serve you better on your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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PRICE RANGE
$99 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel guangzhou sunrich hotel guangzhou
LOCATION
ChinaGuangdongGuangzhouEast Railway Station / Tianhe District
NUMBER OF ROOMS
493
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Frequently Asked Questions about Sofitel Guangzhou Sunrich
Which popular attractions are close to Sofitel Guangzhou Sunrich?
Nearby attractions include TEEMALL (0.6 miles), Parc Central (0.7 miles), and Tianhe Festival Walk (0.5 miles).
What are some of the property amenities at Sofitel Guangzhou Sunrich?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Guangzhou Sunrich?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Guangzhou Sunrich?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Guangzhou Sunrich?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sofitel Guangzhou Sunrich?
Conveniently located restaurants include Le Grill, Westin Guangzhou HongMian Chinese Restaurant, and Westin Guangzhou Lobby Lounge.
Are there opportunities to exercise at Sofitel Guangzhou Sunrich?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Does Sofitel Guangzhou Sunrich have an airport shuttle?
Yes, Sofitel Guangzhou Sunrich offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Guangzhou Sunrich?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Guangzhou Sunrich offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Guangzhou Sunrich?
The staff speaks multiple languages, including English, French, and Chinese.