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Sheraton Guangzhou Hotel

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#9 of 3,049 Hotels in Guangzhou
Certificate of Excellence
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Sheraton Guangzhou Hotel
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407 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Calgary, Canada
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was on a recent business trip and lucky enough to spend the night it in Guangzhou. What a huge city. The airport is incredible. Their infrastructure is as near efficient as Frankfurt or Schipol Airport. Unfortunately, their bureaucracy and HVAC remains old school. The temperature was 35 degrees Celsius with 80% humidity = no air conditioning. The Immigration Officials... More 

Helpful?
Thank Darryl Z
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Darryl Z, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Guangzhou, China
Level Contributor
214 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Ok, I will just give my comments for the buffet restaurant on the first floor of this hotel as I didn't book a room there. It's a buffet like what you can find in all those 5 stars hotels in Guangzhou. The food is delicious, nice decoration, nice staff, etc. To give you a better idea, there's much more choices... More 

Helpful?
Thank jfondelli
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear jfondelli, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding our restaurant.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best... More 

Shanghai, China
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is located in front of Tianhe stadium, above subway station that straight to railway station (Hong Kong Train) also Beijing rd. pedestrian walk and this hotel is part of one upscale mall. My room very spacious, feels luxurious, bed was comfy and clean. The bathroom also huge with strong shower water pressure. The service really represent Sheraton. I... More 

Helpful?
Thank Taufit
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Taufit, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming... More 

Bengaluru (Bangalore), India
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there during the 3rd week of July and I must say, Sheraton Guangzhou lives up to the brand name - luxury, quality & service - an all-rounder indeed. The hotel is undoubtedly placed in an excellent location. It is right next to Tiyu Xilu Metro station. You could hop on the train and go around Guangzhou with ease.... More 

Helpful?
Thank Bharat2004
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Bharat2004, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming... More 

Gurgaon, India
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is next to the shopping mall, metro right in front of the hotel. Very convenient for business travellers. The duty manager is very attentive and has upgrade me to club room which is very nice. The room is clean but bit small comparing with westin Tian he. The club lounge is quite and modern. the food is very... More 

Helpful?
Thank dvr2020
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear dvr2020, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming... More 

Sunshine Coast, Australia
Level Contributor
220 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Linen good, carpet dirty, normal cheap Sheraton amenities. Bed was comfortable, the staff try hard. The food in the Sheraton lounge is a disgrace. Evening food is expected to get hot in warming dishes, twice i asked for it to be heated befor going into the dish but it simply does not happen. The excuse given is that the food... More 

Helpful?
Thank Australia1962
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Australia1962 Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location. We are sorry the some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.We are looking forward... More 

Level Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is still pretty new. Front desk ladies were really really thoughtful and helpful at advising departure time to my meeting location! She even offered to give me a wake-up call since i'll have to leave pretty early. Well done ;) The bell-boy was really helpful, friendly and went the extra mile to help me check a certain location... More 

Helpful?
Thank Leng N
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Leng N, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I have no idea how many times I have visited the Sheraton in GZ, but it must be close to 75 times - so much so, most of the staff know me by name. The moment I walk into the lobby, I am often greeted with smiles and 'Welcome back'. Checking in on the 33rd floor is a breeze -... More 

Helpful?
8 Thank WoTExpat
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear ARK I, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities, as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Cologne, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

booked a club floor, club room, it simply mean free breakfast. No extra service, no night turn down, NO morning newspaper, if you go to the lounge , the staff over there is busy with themselves. No SERVICE. hotel Location is good. Go to regular breakfast room to enjoy.

Helpful?
Thank avi m
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear avi m Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location. We are sorry the some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.We are looking... More 

Port of Spain, Trinidad
Level Contributor
102 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

When we arrived at the Sheraton we experienced a quick check in process and an efficient bellhop. The room was impressive if a bit spicy - the bathroom wall is glass offering unfettered views into the bedroom or Vice versa! The Internet is super fast for those needing it and the room is very clean!

Helpful?
Thank Gwen23_12
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Gwen23_12, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 

Additional Information about Sheraton Guangzhou Hotel

Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Location: China > Guangdong > Guangzhou
Price Range: $145 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Guangzhou
#9 Luxury Hotel in Guangzhou
#11 Romantic Hotel in Guangzhou
#12 Family Hotel in Guangzhou
#15 Business Hotel in Guangzhou
#55 Best Value Hotel in Guangzhou
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