We are multilingual, multi national group all native or 100% fluent speakers of English AND Mandarin.
We prepaid due to their requirement, due to the holiday. We were sold "river view" for two nights. We were really excited, as it sounded great.
At check in, when the desk clerk was running my credit card for the security fee, she purposefully ran the card through the system three times with the wrong password. For those of you without passwords on your visa card, by running it with the wrong password, it invalidates the card, requiring the card holder to physically go to the bank to reactivate the card. She did this on New Years Eve.... So now I'll not have my credit card to pay for anything until the 3rd or 4th.
When confronted, of course she said she didn't know (impossible, and a lie; her coworker said she heard me say it to her, and so the girl changed her story).
We were told that we would have to change rooms for the second night... More