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Majlis Grand Mercure

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#8 of 124 Hotels in Medina
Certificate of Excellence
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155 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent Location - Near to HARAM, I would really thankful to their Assistant Manager Mr. Waleed Qasim, who hosted me very warmly and upgrade my room from normal to HARAM View. Excellent building and cooperative staff. Syed

Helpful?
Thank kasher426
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I found this hotel quite impressive, the environment, the way the staff greeting , housekeeping, attitude of the employees are quite cooperative. One person which i found so humble and ready to help every guest is Mr. Waleed Qasim (who is working as a Quality Assistant Manager) its all just of his efforts that they are providing such great services... More 

Helpful?
2 Thank Zia N
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Zia, Thank you for this excellent comment we have been honored to welcome you and I hope to meet you during your next stay. Warm regards from Majlis GRAND MERCURE Madina, Mehdi (your Guest experience Manager) More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

last Friday I and husband 2 children were in madina monwara trying to spend refreshing spiritual weekend we reserved in grand mercure through hotels.com it is just in front of the holly mosque .once we got there the front desk staff are so slow they only care about Saudis even if we get before them .the hotel has very big... More 

Helpful?
1 Thank Aya M
waleeda953, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mrs Aya, I am sorry for this bad experience. I will answer you as French Manager working in Majlis GRAND MERCURE Madina hotel since 2 years. Firstly in our hotel we have more than 20 different nationalities, Saudi citizens represent a minor part of our staff. Secondly, I will use a rational argument : I recommend you to read... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I stay in majlis grand mercury and I enjoyed my stay I faced a problem in the reception and Mr Mehdi solve it for me. So I want to say thank to the hotel management. They can improve again their breakfast but I will come back and mother will stay here.

Helpful?
1 Thank 204hatima
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Hateem, Thank you for your comment, you promised me to let a good comment and you respected your word. We have been happy to welcome you and we are looking forward to see you again among us. Warm regards, Mehdi (your guest experience Manager) More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was just minutes away from the prophets masjid , from our room we got a glimpse of the Masjid, the rooms were clean and comfortable. The staff were very helpful. The breakfast buffet was nice , you can choose from 2 buffet restaurant, the bathroom was clean , even though this hotel is smaller then other hotel in... More 

Helpful?
1 Thank maryamt05
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mrs Maryam, Thank you for your support and for your excellent comment. It will be a pleasure for me and my team to welcome you again and to ensure that your next stay among us will be better again. Warm regards from Majlis Grand Mercure MAdina, Mehdi (your Guest Experience Manager) More 

Kuala Lumpur, Malaysia
Level Contributor
95 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Location is Good. Food is OK. Room need more lighting though. On my last stay, the toilet have an unpleasant smell. House keeping should be more sensitive. Need to beef up on the wifi signal because its up and down. Room is big and can fit it more bed.

Helpful?
1 Thank NaimShauqy
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Naim, Thank you for your comment, it was a pleasure to welcome you, we are working on the WIFI to update all our system, it will be done soon. Warm regards, Mehdi (your Guest Experience Manager) More 

Medina, Saudi Arabia
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 12, 2016 via mobile

It was Ramadan and the hotel was 100% full. Everything was great and the eftar ( fasting breaking food ) was very good and lots of variety of foods drinks and fruits. The staff was very nice and helpful. The rooms were large and clean. Everything was just great and wonderful.

Helpful?
1 Thank SamZIceMan
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Sam, Thank you for your comment. We are happy to read that you appreciated your stay among us. We hope to welcome you again soon. Kind regards, Mehdi (your Guest Experience Manager) More 

Karachi, Sindh, Pakistan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2016

I visited Grand Mercure during my Umrah trip in May 2016. The staff was very helpful and even i reached there before the check-in time they accommodate me and even given me an upgrade. The facilities are up to the mark and the buffet break fast and room service food is good. The customer service representative Mr. Waleed Al-Raddadi was... More 

Helpful?
1 Thank umairahmed23
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Umair, Thank you for your great comment. It motivates us to continue our efforts to increase our quality of service. Kind regards, Mehdi (your Guest Experience Manager) More 

Greater Manchester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 5, 2016 via mobile

The location is 5 star but the rest of the hotel and service is very poor. We arrived and were first told our room was not ready. Then a few minutes later they said it actually was. We were 3 adults but were only given 2 access cards as they were running low on cards. This caused a huge inconvenience... More 

Helpful?
1 Thank Muhammed I
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Mohammed, We are sorry for the inconvenience and for all problems that you faced during your stay, Ramadan was a difficult period because hotel was fully booked, but that do not excuse the mistakes done by our employee (no response when you call and problem with the AC not solved). I will investigate and ensure that this problem... More 

Kuwait City, Kuwait
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 2, 2016

WIfI did not work in the hotel rooms for my entire stay. Breakfast did not have a good variety of foods. The staff could not accommodate my desire to extend my stay for another three days. The only good thing about this hotel is its proximity to the Prophets (PBUH) Mosque.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank yousef11a
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Yousef, We are sorry for the inconvenience, I think that during this period the hotel is full, and some guest have booked their room for Aid, since several weeks, maybe months, that is why it was not possible to extend you stay. For the WIFI, be informed that the hotel Management has heard the complaints of our guests,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Grand Mercure Hotel (ACCOR group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis Grand Mercure

Address: Central Area - Madina, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Location: Saudi Arabia > Al Madinah Province > Medina
Price Range: $103 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis Grand Mercure 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis Grand Mercure Al Madinah/Medina
Hotel Style:
#1 Best Value Hotel in Medina
#5 Family Hotel in Medina
#8 Luxury Hotel in Medina
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