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Majlis Grand Mercure

#6 of 120 Hotels in Medina
Certificate of Excellence
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Majlis Grand Mercure
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147 Reviews from our TripAdvisor Community

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Showing 101: English reviews
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel was just minutes away from the prophets masjid , from our room we got a glimpse of the Masjid, the rooms were clean and comfortable. The staff were very helpful. The breakfast buffet was nice , you can choose from 2 buffet restaurant, the bathroom was clean , even though this hotel is smaller then other hotel in... More 

Helpful?
Thank maryamt05
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mrs Maryam, Thank you for your support and for your excellent comment. It will be a pleasure for me and my team to welcome you again and to ensure that your next stay among us will be better again. Warm regards from Majlis Grand Mercure MAdina, Mehdi (your Guest Experience Manager) More 

Kuala Lumpur, Malaysia
Level Contributor
94 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Location is Good. Food is OK. Room need more lighting though. On my last stay, the toilet have an unpleasant smell. House keeping should be more sensitive. Need to beef up on the wifi signal because its up and down. Room is big and can fit it more bed.

Helpful?
Thank NaimShauqy
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Naim, Thank you for your comment, it was a pleasure to welcome you, we are working on the WIFI to update all our system, it will be done soon. Warm regards, Mehdi (your Guest Experience Manager) More 

Medina, Saudi Arabia
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It was Ramadan and the hotel was 100% full. Everything was great and the eftar ( fasting breaking food ) was very good and lots of variety of foods drinks and fruits. The staff was very nice and helpful. The rooms were large and clean. Everything was just great and wonderful.

Helpful?
Thank SamZIceMan
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Sam, Thank you for your comment. We are happy to read that you appreciated your stay among us. We hope to welcome you again soon. Kind regards, Mehdi (your Guest Experience Manager) More 

Karachi, Sindh, Pakistan
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

I visited Grand Mercure during my Umrah trip in May 2016. The staff was very helpful and even i reached there before the check-in time they accommodate me and even given me an upgrade. The facilities are up to the mark and the buffet break fast and room service food is good. The customer service representative Mr. Waleed Al-Raddadi was... More 

Helpful?
Thank umairahmed23
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Umair, Thank you for your great comment. It motivates us to continue our efforts to increase our quality of service. Kind regards, Mehdi (your Guest Experience Manager) More 

Greater Manchester, United Kingdom
Level Contributor
2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The location is 5 star but the rest of the hotel and service is very poor. We arrived and were first told our room was not ready. Then a few minutes later they said it actually was. We were 3 adults but were only given 2 access cards as they were running low on cards. This caused a huge inconvenience... More 

Helpful?
Thank Muhammed I
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Mohammed, We are sorry for the inconvenience and for all problems that you faced during your stay, Ramadan was a difficult period because hotel was fully booked, but that do not excuse the mistakes done by our employee (no response when you call and problem with the AC not solved). I will investigate and ensure that this problem... More 

Kuwait City, Kuwait
1 review
3 of 5 stars Reviewed 3 weeks ago

WIfI did not work in the hotel rooms for my entire stay. Breakfast did not have a good variety of foods. The staff could not accommodate my desire to extend my stay for another three days. The only good thing about this hotel is its proximity to the Prophets (PBUH) Mosque.

Review collected in partnership with Accorhotels.com

Helpful?
Thank yousef11a
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Yousef, We are sorry for the inconvenience, I think that during this period the hotel is full, and some guest have booked their room for Aid, since several weeks, maybe months, that is why it was not possible to extend you stay. For the WIFI, be informed that the hotel Management has heard the complaints of our guests,... More 

Jeddah, Saudi Arabia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 18, 2016

i visited to prophat mosque along with my friend. Every thing fount to be ok best thing is very close to haram just one minute waking from hotel hotel has neat and clean lobby enough seating capasity.

Helpful?
Thank Foumey_012
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Mr. Foumey, Thank you for your comment, I will forward it to my assistant. We hope to welcome you again very soon. Kind regards, Mehdi (your Guest Experience Manager) More 

1 review
5 of 5 stars Reviewed June 5, 2016

I come to medina and i take this hotel it was 5 star and the viwe very nice on the haram and i met duty manager mr.waleed alraddadi his very handsome man his very fraindly and helped me in everything that i need during my stay ...................................................... Thank you mr.waleed alraddadi

Helpful?
Thank نعيمه خ
MEHDI B, Responsable relations clients at Majlis Grand Mercure, responded to this review

Dear Guest, Thank you for this positive comment, I will forward it to my colleague. It was a pleasure to welcome you and we hope to see you back soon. Kind regards, Mehdi (your Guest Experience Manager) More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 3, 2016 via mobile

My experience with this hotel is a surprise ..... I thought this hotel is one of those 3 stars hotel but it's quite luxury ..... Their front desk Charles is really good customer service ..... The room is more than I expected I pay for ..... Is great Although the breakfast is not that great, the hot counter chef the... More 

Helpful?
Thank JasmineGardenBali
MEHDI B, Manager at Majlis Grand Mercure, responded to this review

Dear JasmineGardenBali, Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Hotel Medinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Majlis Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed May 29, 2016 via mobile

It was very exciting to stay at this hotel ,, ,,, the staff were very friendly and I really appreciate Mr Waleed for his professionalism welcoming us... It is nice and close to masjid alnabi, good restaurant ............................. Thank you Ahmed Almansouri

Helpful?
Thank Almansuri
MEHDI B, Manager at Majlis Grand Mercure, responded to this review

Dear Almansuri, Thank you for this nice comment. It was a pleasure to welcome you at Majlis GRAND MERCURE Madina. We hope to see you again soon. Warm regards, Waleedi Al raddadi (Your Guest Experience/Assistant Quality Manager) More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Grand Mercure Hotel (ACCOR group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis Grand Mercure

Address: Central Area - Madina, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Location: Saudi Arabia > Al Madinah Province > Medina
Price Range: $107 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis Grand Mercure 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis Grand Mercure Al Madinah/Medina
Hotel Style:
#2 Best Value Hotel in Medina
#5 Family Hotel in Medina
#6 Luxury Hotel in Medina
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