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Majlis GRAND MERCURE Madina

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Majlis GRAND MERCURE Madina
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284 Reviews from our TripAdvisor Community

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Showing 171: English reviews
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hamwic
Reviewed 4 days ago NEW

Firstly if you're traveling to Medina in the hope of getting a 5 star hotel then you will unfortunately struggle as Medina seems to lack the investment of Makkah or Jeddah etc in terms of facilities. We chose the Grand Mecure and this seem to have the best reviews/recommendations and we payed alittle extra for the weeks stay. However I...

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Thank hamwic
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest , Your feedback is highly valued for us , we would like to thank you for taking the time to share with us your experience during your stay with us , we sincerely apologize for the hot water issue , we had a problem with one of our main boiler and we are in process of getting a...

Jeddah, Saudi Arabia
HOTEL’S FAVORITE REVIEW
Reviewed November 13, 2016 via mobile

It is the best hotel ever in welcoming and hospitality.All employees are too much cooperative and friendly . The hole hotel is Neat and clean. It is very near to Al-Haram Alnabawi I believe you need less than 10 seconds to be inside the mosque and my suit is Haram View ( photos of al haram is shotted from the...

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Thank za3boub
About Hotel's Favorite Review
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Amir, Thank you for your great comment, it was a pleasure to see you again in our hotel, I hope to welcome you again very soon. Kind regards, Mehdi (Your Guest Experience Manager)

Jeddah, Saudi Arabia
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank za3boub
Bradford, United Kingdom
Reviewed 6 days ago NEWvia mobile

Madina was the second city we visited after our Umrah was done in Makkah where we stayed at the swissotel. The expectations of the hotel was that it would be on par with my experience in Makkah. Check in was smooth and efficient the reception staff were very pleasant and professional and we were quickly led to our room. The...

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Thank momof2yorkshirelads
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest , Thank you for taking the time to share with us your feedback regarding your stay with us , on behalf of Majlis GRAND MERCURE Madina team we would like to apologize for the dust , cleaning and the attitude issues that you have faced during your stay with us And we would like to inform you that...

Reviewed 1 week ago via mobile

The hotel is very excellent rooms are clean and contain all the amenities, and thanks to the staff organizers of the reception Rakan Algihani and Abo Alkeer and thank Assistant Managing Director, Waleed Alrdadi gave me all the services and leisure and recreation that I need, I would recommend this hotel and if any help will be Mr. waleed Alrdadi...

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Thank hamzaalsagheer
Manchester, United Kingdom
Reviewed 1 week ago

Hi we visited the hotel for 7 nights with three families. The staff were very friendly and made our experience very good. The cleaning staff were very pleasant especially Jamal and Co. The hotel location was perfect, very close to haram sharif and would highly recommend this hotel. The hygiene and food was very good. Jazakallah for everything. Moosin (England)

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Thank Moshin P
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Moshin, Thank you for your great comment, we hope that you will come again in our hotel and will let us another occasion to offer you a enjoyable new experience at Majlis GRAND MERCURE Madina. Next time, when you will check in, just ask for me it would be an honor to welcome you myself. Warm regards, Mehdi...

Reviewed 2 weeks ago via mobile

MR Waleed is the best person to make you feel welcome and happy about your stay at Majlis Grand Mercure Hotel. MR Waleed will support you with anything or any help which you may need. He is a very loving and caring person who would like you to stay at Majlis Grand Mercure hotel. If you need any help come...

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Thank I dunno who I a... L
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 2 weeks ago

Great location to the Haram gate 16. Ladies prayer area as you enter. Very short walk. The bedroom is good, beds are maintained, but the bathroom can be upgraded. A better shower head will be nice. We went to visit our beloved's grave, so we needed a decent room to sleep and wash up. If you're expecting 5*luxury, then you're...

Review collected in partnership with Accorhotels.com
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Thank momohamed
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Mohamed Thank you very much for choosing Majlis Grand Mercure as your home away from home in the Holy City of Madinah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely...

Cairo, Egypt
Reviewed 2 weeks ago

Yes it was really a paradise stay simulation, all you think about are thier … excellent location close to Prophet’s Masjid, fabulous hotel, professional management (Mehdy B. Tabet, Abbas Esmail & Waleed Al Raddadi), Smiley & helpful reception staff (Rakan Al Johny, Ossama… & others), Friendly services staff …. Good food. My family & I had enjoyed it. I am...

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Thank melsakhawy964
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Melsakhawy, Thank you so much for your excellent comment, we are very proud to know that our efforts have been appreciated. My team and me wish you the best and hope to welcome you again. Warm regards, Mehdi (your Guest Experience Manager)

Reviewed 2 weeks ago via mobile

Was in madinah with my wife and some family so took two double rooms. Check in was fast. Location is excellent but that's again true of about forty hotels around the haram so they don't get repeat business because of it. Lobby is a typical madinah hotel lobby which means nothing special and a working lobby. Building is starting to...

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Thank Hisham K
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Hisham, We are sorry for the inconvenience and I guarantee you that GM and me rode with attention your message. We are working to correct the situation. Next time do not hesitate to ask for me or the duty Manager in order to solve quickly your problem. Warm regards, Mehdi (your Guest Experience Manager)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis GRAND MERCURE Madina

Address: Central Area, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Location: Saudi Arabia > Al Madinah Province > Medina
Price Range: $102 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis GRAND MERCURE Madina 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis GRAND MERCURE Madina Al Madinah/Medina
Hotel Style:
#2 Spa Hotel in Medina
#4 Best Value Hotel in Medina
#4 Luxury Hotel in Medina
#5 Family Hotel in Medina
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Questions & Answers

Here's what travelers have asked, with answers from Majlis GRAND MERCURE Madina staff and other travelers.
11 questions
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Questions? Get answers from Majlis GRAND MERCURE Madina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Excellent views & sunny rooms”
 of 5 bubbles melsakhawy964, 2 weeks ago | Read review
“Accessibility and comfort ...”
  • all good amenities
  • living area suite
  • nice and comfy bed ...
 of 5 bubbles alijeee, 3 weeks ago | Read review
“close to masjid nabawi”
 of 5 bubbles 854renatad, Dec 25, 2016 | Read review
“Being an oval building I think most rooms are OK”
 of 5 bubbles NaveedZ352, Dec 4, 2016 | Read review
“Haram View”
 of 5 bubbles kasher426, Aug 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question