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Shaza Al Madina

Traveler (582)
Room & Suite (145)
Dining (52)

About

#5 of 186 hotels in Medina
Location
Cleanliness
Service
Value
Shaza Al Madina is the only luxury hotel in the area with a contemporary Eastern design. The hotel sets incomparable levels of hospitality, elegance and state-of-the-art technology. Ideally located at the doorsteps of the Masjid Al Nabawy in Medina, only 150 m. The hotel enjoys a perfect location within the heart of the city and only a short 20 minutes (15 km) drive from Prince Mohammad Bin Abdulaziz International Airport. Shaza Al Madina's two dining options include an open show kitchen, which serves fusion cuisine. Shaza Al Madina’s intimate interiors are filled with mood lighting, created by international designer Morten Hansen of LWD Dubai, in association with calligrapher Mounir Al Sharaani, Egyptian lighting designer Randa Fahmy and with photographic installations by acclaimed Peter Sanders. The hotel’s walls were decorated by Soraya Sanders, famous for her traditional Arabic designs. Fresh and creative cuisine can be tasted at the Shalimar lounge. For a unique blend of North African, Persian and South-East Asian delights, guests are welcome to visit the airy Arabesque Restaurant. Rooms at the Shaza Al Madina are elegant and create the atmosphere of peacefulness. Shaza Al Madina is the ultimate hotel experience in the Middle East, a modern icon where exclusive Arabian luxury meets state of the art facilities. The hotel is designed to cater to every possible need and transport guests to a place of serenity and luxury, a unique haven for the modern traveller who expects only excellence in service and an exquisite ambiance.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Free parking
Restaurant
Breakfast included
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
1,429Reviews
33Q+A
100Room tips
Traveler rating
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  • 66
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Popular mentions
Unfortunately we did not enjoy this trip We always stay at this hotel but this time it was different the food is not good there is nothing good just fruit WiFi is very bad there’s bad smell in corridor ☹️I cannot imagine we staying in five stars hotel I wish shaza back like before
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Response from ShazaAlMadina, Guest Relations Manager at Shaza Al Madina
Responded 2 days ago
Dear Mr. imran talib We thank you for taking the time to give us your valuable feedback. I am very sorry to learn that we were not able to meet your expectations. Please note that we have carefully read your comments and are immediately attending to its rectification so that it does not occur again. We hope this incident will not more your impression of our hotel and we will endeavour to do everything possible to make your future stays enjoyable. We would deem it a distinct privilege to welcome you back to Shaza Al Madina Hotel. Kind regards, Guest Relations
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My stay at Shaza was fantastic the room, the cleaning the food all was good just one comment I felt a little discriminated by the saudi boy” short fair boy little beard wearing a grey colour national dress at reception who was busy on his mobile all time and as I wait he first spoke to the arab lady before me. I tried to speak to his manager But he wasn’t interested. Overall my stay was good and I will come back.
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Response from ShazaAlMadina, Guest Relations Manager at Shaza Al Madina
Responded 2 days ago
Dear Mr. abdulr We would like to take the opportunity to thank you for responding to our survey. We were delighted to read that you enjoyed your stay with us and we would be honoured to welcome you again in the near future. Kind regards, Guest Relations
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The hotel is good and the service is 5 star. Handling such heavy numbers is commendable in the time of ramadan. Some staff has bad attitude and rude behaviour they cannot be in service industry. One local boy at reception Assem is very rude and arrogant and one arab chef at omelate counter is very rude. I remember fatima very good and helpful. Everything was great except few people mostly the local boy busy on the phone everytime he kept us waiting for no reason.
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Response from ShazaAlMadina, Guest Relations Manager at Shaza Al Madina
Responded 2 days ago
Dear Mr. mk19891 We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services. Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you again in the near future. Kind regards, Guest Relations
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Had a wonderful stay with my family. Services are excellent and location is good as well. I would like to thank management and the entire team for such a professional and wonderful attitude towards its clients. Will surely visit again...😊
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Response from ShazaAlMadina, Guest Relations Manager at Shaza Al Madina
Responded 1 week ago
Dear Mr. Mohsinbhat1111 We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services. Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you again in the near future. Kind regards, Guest Relations
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The hotel is at a supreme location with the lovely staff around as they are too good and I found wvwethung was awesome form the service to the rooms and the house keeping everything was awesome I loved it.
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Response from ShazaAlMadina, Guest Relations Manager at Shaza Al Madina
Responded 1 week ago
Dear Mr. AREEBF2 We would like to take the opportunity to thank you for responding to our survey. We were delighted to read that you enjoyed your stay with us and we would be honoured to welcome you again in the near future. Kind regards, Guest Relations
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PRICE RANGE
$111 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shaza al madina hotel medina
LOCATION
Saudi ArabiaAl Madinah ProvinceMedina
NUMBER OF ROOMS
469
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