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Crowne Plaza Krasnodar - Centre

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Traveler (229)
Room & Suite (117)
Dining (14)

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About

#4 of 101 hotels in Krasnodar
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.9
Crowne Plaza Krasnodar-Centre is a business hotel located in the heart of Krasnodar on the main city square. The hotel offers 238 rooms of different categories. A flat-screen TV, wardrobe, private bathroom with bathrobes, cosmetics and slippers are available in every room. Guests can enjoy the facilities which include free parking (with charging device for electro mobiles), free Wi-Fi, swimming pool and a fitness center. Also your room can be equipped with mini-bar on your request. Transfer service is available upon request. Guests at Crowne Plaza Krasnodar-Center can choose from diverse restaurants like Barin and Spaten Haus offering Russian, Italian, German, and local Kuban cuisine. The lobby bar offers a wide variety of drinks. Many local attractions like Aleksander’s Triumph Arch and Catherine II Monument are within a walking distance. It will take approximately 20 minutes to get to the main exhibition center “Expograd Yug”. Krasnodar-1 Train and Bus Station are 0.85 miles away, while Krasnodar International Airport is 9.3 miles away from the property. The hotel makes an elegant and convenient business venue, with 13 well-equipped conference rooms and free Wi-Fi. You can host a gala banquet for up to 300 guests or a theatre-style presentation for many more (the overall maximum capacity of all halls is 1400 persons). Audiovisual equipment and catering options are available upon request.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness classes
Restaurant
Karaoke
Airport transportation
Business Center with Internet Access
Electric vehicle charging station
Secured parking
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, Russian
400Reviews5Q+A8Room tips
Traveler rating
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Sergey B wrote a review Jun 2022
Moscow, Russia175 contributions85 helpful votes
I had four upcoming reservations at this hotel but after one 30 minutes experience canceled my current reservation and all others. Since 8 June IHG implemented a new version of their loyalty program which finally should become more attractive and closer to other competitive hotel’s chain. As an IHG Diamond I decided to check it at Crown Plaza Krasnodar on 12 June. What I saw? Nothing. Zero recognition as a Diamond member. When check-in was over, and I was informed about assigned room I asked about upgrade and complimentary breakfast. I was asked to show my status prove at mobile application with information that the hotel doesn’t see my status at their system – they saw only my IHG number. I was informed that it was not the hotel’s fault. Probably it was my fault. I showed confirmation my Diamond status. I was informed that they were ready to provide me complimentary breakfast and upgrade from standard to deluxe room. I asked about suite upgrade which was declared IHG as one of the program improvements. I was informed that they would not be able to provide me suite because it would be upgrade into 2 categories. For understanding: deluxe room – it is ordinary room just more spacious. This hotel made two artificial categories of deluxe rooms: first with bath, the second with shower and bath. As a Titanium at a competitive chain, I did not meet with such answers and problems. They always provided a suite upgrade when rooms were available. At this Crown Plaza I was offered to book deluxe room and get upgrade to suite. I asked to invite a Duty Manager to solve our dispute. The person who came to me was one of the most unfriendly and unprofessional Manager which I ever met. The manager came with unsatisfied face and crossed his hand before him. Zero smile and zero attempt to establish the contact and find the solution. First version was that suites were not available at the hotel. When I showed the reservation system with available suites, I was informed that they would not provide me such upgrade according to the hotel policy. I asked to reconfirm it with audio record, but Manager declined and run away. I decided to finish this dispute and ask IHG to solve it later. But when I arrived to assigned room, I realized that the best solution just to cancel my reservation and leave this hotel. The design and the furniture of my room was below my expectation. I suppose it was not renovated of at least 10 years. As for me, it is ridiculous to spend 70 nights at IHG hotels a year to get Diamond and such a treatment. Hope this hotel will lose affiliation with IHG because it is not IHG – it is something local from Krasnodar.
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Date of stay: June 2022
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Sleep Quality
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Гостиница Crowne Plaza Krasnodar-Centre, Marketing at Crowne Plaza Krasnodar - Centre
Responded Jun 20, 2022
Dear Mr. Bagdaev, Thank you for the comment regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention. It is our goal to provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Regarding your comment about the desk staff, we can assure you, that series of additional trainings will be conducted for all the employees based on your comment about staff attitude. Unfortunately, there were really some technical problems to identify our Diamond guest. It’s updated Loyalty Program and we’re reorganizing it as well. The hotel was renovated in 2019. We’re glad to provide you Deluxe room as upgrade, it’s twice bigger Standard room with bath and shower separated. Confirmable Suite Upgrade must be redeemed by contacting IHG Customer Care. Once again, we appreciate you taking the time to share your comments with us. With kind regards, Anzhelika guest relation manager Crowne Plaza Krasnodar-Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr_Pasi wrote a review Mar 2020
Salo, Finland385 contributions95 helpful votes
Hotel Intourist is now Crowne Plaza, but still the same. I mean atmosphere is the same old fashion style. Room was really warm, I did not sleep well at all. Breakfast did not ptovide any special taste experiences.
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Date of stay: February 2020
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Crowne_Plaza-KRD, Guest Relations Manager at Crowne Plaza Krasnodar - Centre
Responded Mar 9, 2020
We appreciate the feedback, Mr Pasi, We're disappointed that your stay with us wasn't pleasant for you. We regret that our rooms didn't meet your expectations. Nowadays we have a repair in all our rooms and unfortunately You had a old one. We look forward to hosting you again soon for a more positive experience. Warm regards, Anzhelika guest relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bahman`s Nomad Tours wrote a review Oct 2019
Shiraz, Iran108 contributions12 helpful votes
+1
I stay 5 night this hotel. Everting in prefect. I'm so happy most one talking English .the breakfast 2 part one part for chains people, because 70% frome chana.other party for European .I like 2 part.nice .Choosing where to stay at a booking, you always look at the reviews, but your hotel does not need them !! Excellent location, clean rooms, delicious and hearty breakfast, 24-hour bar (which helped a lot with the long journey). Autumn is cool! I advise everyone!
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Date of stay: October 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mr_Pasi wrote a review Feb 2019
Salo, Finland385 contributions95 helpful votes
Intourist Hotel Krasnodar is traditional old time hotel. Everything was okei in this hotel, but it has lost its glory. Room was too warm. I did not sleep well. Breakfast not according to my taste. I like fresh fruit salad. Hotel was okeish.
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Date of stay: February 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Davidka11 wrote a review Mar 2018
Moscow, Russia15 contributions18 helpful votes
When my secretary told me I was booked into the Intourist, my heart sank. I’ve been giving the Soviet-era chain a wide berth since I stayed in one of their hotels in 2004... ...but the Intourist Krasnodar was a very pleasant surprise. Yes, it’s a big Soviet-style block of a building; yes, the rooms haven’t changed in decades; and yes, the lobby (though well-cleaned and bright) still had that throwback to the 80’s feel about it. But the staff were amazing! From the super-friendly receptionists to the bar and restaurant staff (I fully recommend the top floor restaurant - for the views, food and atmosphere) they made my brief stay very enjoyable. The hotel itself is located not far from the centre, has good transport links and a decent selection of restaurants, shops, bars and cafes in the area.
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Date of stay: March 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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troopytroopy wrote a review Mar 2018
Baku, Azerbaijan525 contributions154 helpful votes
Nice location, clean rooms, pleasant staff however the price is high for Russia/krasnodar, 120usd/night is too much. Breakfast was so so. In general not bad, but i would still consoder different hotel next time.
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Date of stay: March 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Victoria L wrote a review Mar 2018
190 contributions72 helpful votes
It was better than I expected. Rooms are clean, Location is very good. Building is very old, but hotel is renovated and looks nice. I had a very nice window view. I thank for a nice service and will be happy to come here again.
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Date of stay: February 2018
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elle P wrote a review Mar 2018
90 contributions75 helpful votes
Stayed in this hotel for 2 nights while on a business trip. Big hotel with central location in close proximity to many restaurants, shopping mall, the market and cinemas. The hotels offers access to the swimming pool and free wi-fi. The rooms are a bit worn out, though still decent. A big minus of the rooms facing the main street is the traffic noise. Breakfast was good. Even champagne was served to the ones who needed it)
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Date of stay: November 2017Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marco G wrote a review Jan 2018
Varese, Italy85 contributions54 helpful votes
Good hotel with big rooms and great location in the heart of Krasnodar. Simple and not presented well breakfast with a nice breakfast room. There is a nice restaurants (with quality) and a very nice pool. It's close to the shopping mall (the first shopping mall made in Russia in the city centre after GUM in Moscow). Also in front of the hotel are theatres. The bathroom of my room was amazing big with shower and bathtub. The staff is very friendly and they ask me if I needed help with suitcases and this I appreciate it a lot and I think it must always be like that in a 4-star hotel. As written by others, I do not understand the choice of furniture that detracts from the quality of the space in the room. Choose faux Sile has not been definitely the best solution, but ...
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Date of stay: December 2017
Value
Cleanliness
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Trip type: Traveled solo
Room Tip: the studio is large and comfortable
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Kanerva wrote a review May 2017
Tampere, Finland513 contributions294 helpful votes
Intourist has a central location in Krasnodar. Good service, indoor pool, gym, free WiFi. The room was slightly worn, but still in good shape and had nice views over the city. Hairdryer, safe, air conditioning. The breakfast was really nice and had also some local dishes.
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Date of stay: May 2017
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Opt for the upper floors
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ALSO KNOWN AS
intourist krasnodar hotel
FORMERLY KNOWN AS
Intourist
LOCATION
RussiaSouthern DistrictKrasnodar KraiKrasnodar
NUMBER OF ROOMS
238
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CROWNE PLAZA KRASNODAR - CENTRE - Prices & Hotel Reviews (Russia)

Frequently Asked Questions about Crowne Plaza Krasnodar - Centre
Which popular attractions are close to Crowne Plaza Krasnodar - Centre?
Nearby attractions include Gallery Krasnodar Shopping Mall (0.2 miles), The Krasnodar State Academic Drama Theatre named after Gorky (0.1 miles), and Monument Obelisk In Honor Of The 200th Anniversary Of The Kuban Cossack Army (0.06 miles).
What are some of the property amenities at Crowne Plaza Krasnodar - Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Krasnodar - Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Krasnodar - Centre?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Crowne Plaza Krasnodar - Centre?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Crowne Plaza Krasnodar - Centre?
Conveniently located restaurants include Myasolove, Nakhlebnik, and St.Tropez.
Are there opportunities to exercise at Crowne Plaza Krasnodar - Centre?
Yes, guests have access to an indoor pool and fitness classes during their stay.
Does Crowne Plaza Krasnodar - Centre have airport transportation?
Yes, Crowne Plaza Krasnodar - Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Krasnodar - Centre located near the city center?
Yes, it is 0.7 miles away from the center of Krasnodar.
Are any cleaning services offered at Crowne Plaza Krasnodar - Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Krasnodar - Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.