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Marco Polo Saint-Petersburg Hotel

Traveler (81)
Room & Suite (43)
Dining (13)

About

#127 of 493 hotels in St. Petersburg
Location
Cleanliness
Service
Value
Marco Polo Saint-Petersburg is an Old Petersburg style hotel situated in a very center of Vasilievsky Island, at the corner of Sredniy prospect and the 12th line, 48/27. The hotel is perfectly close to the main cultural and business centers of the city. Hotel accommodation includes 47 comfortable rooms of business category, suite category and 3 luxury suites.
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Property amenities
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Banquet Room
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Sauna
Shuttle Bus Service
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family

Location

Full view
98Great for walkers
Grade: 98 out of 100
97Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
188Reviews
0Q+A
11Room tips
Traveler rating
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  • 30
  • 13
  • 7
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Popular mentions
Hotel is situated in the center of Vasiliyostrovskiy island and very close to the metro station. This is very important thing when you are traveling with child and stroller. As theater starts from hanger, hotel starts from reception. Reception staff is very friendly and all the time ready to help. We were leaving our stroller with guard every time returning to the hotel on the first floor. Even there are a lot of guests in the hotels, guards are always were ready to help us with stroller. All personnel of the hotel are child friendly. We were traveling with little child, almost 2 years old. On the reception or it in the restaurant all staff were trying to make child happier by giving an attention. In Saint-Petersburg we were trying to find local fish “koryushka”, but the season was almost finished. Browsing all restaurants suggested by TripAdvisor, we called them asking some dish with this fish. And could find only in our hotel restaurant!!! We were so happy! We never tried it before! And now we can say, it has a little test of cucumber! Travel in Saint-Petersburg is amazing adventure and this hotel lets you to feel this city’s beauty, culture, magnificence 100%! We definitely will return here!
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Response from Marcopolohotelspb, Менеджер по обслуживанию клиентов at Marco Polo Saint-Petersburg Hotel
Responded 1 week ago
Dear Sirs! Many thanks for such detailed feedback. We are so happy that staying at our hotel was a pleasure for you. For our staff making your rest more comfortable and unforgettable is the main thing. So that is why we are always glad to play with our guests’ children and to help them in any situations. Dear Sirs, many thanks for high evaluation of our restaurant. We always try to surprise our guests by incredible combinations, unique taste and wonderful atmosphere. In our restaurant all guests can taste seasonal and traditional dishes, such as Okroshka or Koryushka. Looking forward to see you in our hotel! Kind regards, Marco Polo St. Petersburg Hotel’s team.
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After staying in the Marco Polo in Moscow we expected something of the same standard - however after a twenty minute bus trip from the railway station we were shown into a tired second rate hotel. Small rooms badly in need of a revamp. We could have coped with that had it not been for the shower. We were told to “let it run for a while” - we’ll, 15 minutes is not long enough. On out last morning we decided to turn the shower on, go downstairs fir breakfast and then have a shower! Finally hot water!, who has that time to wait? The hotel was not central - a trolley bus or bus was a 5-7 minute walk away then another 15-20 into the centre. We moved camp to a similarly priced hotel, The Dostoevsky which was very centrally located, large room and a brilliant shower, we would not recommend the Marco Polo
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Response from Marcopolohotelspb, Менеджер по обслуживанию клиентов at Marco Polo Saint-Petersburg Hotel
Responded Sep 20, 2018
Dear Jann, many thanks for your feedback. Your opinion is very important for us! We regularly renovate rooms in our hotel and always look attentively after their and their equipment condition. Dear Jann, we are very pleased to let you know that for all problems and requests you can call Reception, our workers will be happy to help you. For example, if you have problems with water (that can be due to the crash in Vasilievsky Island) we will move you into another room or ask our technician to solve the issue. Marco Polo St. Petersburg Hotel is usually very attractive for our tourists by its location: only 5-7 minutes walking from the nearest metro station and 15 minutes from the Neva river’s embankment. We are so sorry that our location didn’t satisfy you. We will be glad to meet you again! Kind regards, Marco Polo St. Petersburg Hotel’s team.
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This is a 4 star hotel in St. Petersburg. This hotel is situated just walking distance from the Neva River in St. Petersburg. The rooms are very comfortable and quite large. The wifi facilities and refrigeration and TV are also available. It will be easy for guests to view the midnight - 1.00 a.m opening of the bridges to let the ships pass though from this hotel. Highly recommend this hotel to all travellers.
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Marco Polo is situated in a quiet residential neighbourhood, ideal for long wandering rambles in the summer evenings . Yet it is at the same time not far from the metro or from shopping and eating options. The hotel has a warm and welcoming air, the rooms are spacious and well serviced, and Anna [ hope I have her name right] at the desk on a night shift was pleasant to talk to and helpful with sharing her insights about her city. We also had a delicious dinner at the bar one night. Overall had a relaxed stay and would love to return.
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Response from Marcopolohotelspb, Менеджер по обслуживанию клиентов at Marco Polo Saint-Petersburg Hotel
Responded Aug 6, 2018
Dear Sirs, many thanks for your feedback! We are so glad that you so highly estimated our location: Marco Polo St. Petersburg Hotel is situated in historic center of the city, not far from the main seesights and Neva River embankment. To get to the nearest metro station you should walk only about 5 minutes. It’s a pleasure for us to hear that you were enjoyed our staff’s qualification and professionalism. We always try to do everything to make your rest more comfortable. In our restaurant and gastropub you can try delicious dishes in unique interpretation of our chef. We will be very happy to meet you again! Kind regards, Marco Polo St. Petersburg Hotel’s team.
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Having stayed in the Marco Polo hotel in Moscow I wasn't expecting great things from the St Petersburg hotel so I was grateful that it was a smaller hotel with more of a personal feel about it. It's in an old building which is historic but isn't without its drawbacks as well. There is a lift from the first floor upwards, so everyone has to climb at least the first flight of stairs. And it seems the plumbing isn't necessarily crash hot either. One of the couples in my group had a flooded bathroom with raw sewage seeping into the carpet. A nasty experience to say the least. Thankfully they were moved immediately (although, to a smaller room) but of course it would have been preferable if it never happened at all. The breakfast was adequate. The breakfast room, however, was cramped and people pushed and shoved each other at the buffet area. Oddly no tissues were provided in the rooms. New water bottles were provided each day which was most welcome. I slept with the A/C on each night despite it being 8 deg overnight because the rooms were boiling hot and opening the window during the day didn't help bring the ambient temperature down. At night it was too noisy overlooking the street to leave the windows open. This really wasn't pleasant. Overall I'd probably stay here again, but only if the price was right.
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Response from Marcopolohotelspb, Менеджер по обслуживанию клиентов at Marco Polo Saint-Petersburg Hotel
Responded Jun 6, 2018
Dear Sirs, many thanks for your detailed review. Marco Polo St. Petersburg Hotel has nothing in common with Marco Polo Hotel in Moscow. Our hotel’s building is actually historic, was built in 1874 it still transmits unique mysterious atmosphere. Nevertheless, furniture and plumbing in our hotel are regularly checked and renovate if it is necessary. Moreover, we always solve any problem of our guests to make their rest comfortable. For instance, we try to take into account all the wishes of the guests when choosing rooms, including the floor or view (street or yard). Dear Sirs, you were so lucky that during your visit to Saint-Petersburg the weather was great: sunny and warm, so the temperature in a room was high only due to these factor but as you mentioned, we have A/Cs in each room. Looking forward to see you again! Kind regards, Marco Polo St. Petersburg Hotel’s team.
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PRICE RANGE
$104 - $248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marco polo saint-petersburg hotel st. petersburg
LOCATION
RussiaNorthwestern DistrictSt. PetersburgVasilyevsky Island
NUMBER OF ROOMS
47
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