One of the best hotel experiences ever. Very welcoming staff, fascinating interiors. Restaurants with delicious food. Wonderful service. Best location possible - very central but very quiet. Interesting excursions inside the hotel with hotel guide.
The single best hotel experience we've ever had. I've been fortunate to stay in some amazing hotels over the years and nine come close to the 4 nights we spent here in St. Petersburg. Staff are next level!
Historic building, perfectly located near almost all major attractions. Rooms are clean and well equipped, window view is on quiet street. Sisley SPA&Hair dressing offers are very good. Yet food menu and associated services are to be improved.
I was happy one to stay at such a charming luxurious hotel full of history. The service was outstanding. Buffet breakfast and dinner set with beef-stroganoff are beyond expectations. Many thanks! Highly recommended.
I would like to thank you for the excellent stay I had in your establishment. The welcome is excellent, the room superb and the service perfect. Don't change anything! This will give me the pleasure of coming back again ❤️
…each time I have been with you was a good reason to plan a ‚come back‘ ( I only missed the elderly gentleman, you ‚chef portier‘…) and of course I first missed your ‚old‘ way to have breakfast in the big dining room - but change seems to be the only way to keep up habits
Excellent stay in close proximity to all key events and museums, beautiful premises, well managed and with a Russian sole. The Hotel personnel deserves 10 out of 10, the rooms are spacious and perfectly cleaned, breakfast provides plenty of choices to all tastes
These guys didn't believe me first that I booked from Amex Global Travel site, which allows me with multiple benefits. The staff at the property denied me the access to these benefits and didnt even trust me on being a Platinum Card holder and instead asked me to prove the originality of the booking confirnation that it was booked by American Express. --------- They have no bells to enter the room and thus the staff directly enters the room without any permission. Moreover the amenities in the room are of very old generation. The TV is from 20 yrs back. They as well charge 500 RUB for in room dining as delivery charge for the food ordered. Either u order for one item or for the entire menu these people charge delivery charge for delivering food made in the hotel premises to your room it being the first case with me. And the justification to that is the small terms and condition written on below the menu as to that they charge a delivery charge.…
The overall experience of this place was very positive: the location is good, right on the Nevsky prospect, Great view from the room: beautiful Savior on the Spilled Blood. Room service, most of the dishes I tried was also very good. Dry cleaning was made in time and properly. The feeling inside is good and the flowers decoration at the entrance was marvelous. I liked it a lot, that the floor in the bathroom was warm and the towels was there for better feeling. I would consider it as a 5 rated hotel, only a few things really disappointed me: - in this luxury 5 star hotel the guests should leave a deposit. This is funny: a deposit. Like in 90th in the 3 star hotel in Turkey or Egypt. Like customers are already suspected on not to pay the bill for mini bar or laundry . And, when I refused to leave deposit, they went to my room to clear the minibar: to take away chocolate bars and bear, that they should want to sell to customers! And the service lady refused to bring laundry to the room unless I will go down and pay it (tell them about the credit cards machine! They should know that) - the room service was knocking into my room late in the evening so that I return the trolley , my dinner was served on. Even I have not finished the meal yet. These things really disappoint. - no socket next to the bad. It’s already a common thing to charge the phone/ headphones, watch, etc next to the bad. But you can only do it in the room by moving night table Otherwise, it’s a nice place to stay…
Incredible place and service. Food, drinks and cocktails in bars and restaurants is beyond excellent! I will be visiting the hotel againm if happnes to vosit St.Petersburg again. I highly recommend that place.
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