Grand Hotel Europe, A Belmond Hotel, St Petersburg
Nevsky Prospekt ul. Mikhaylovskaya 1 / 7, St. Petersburg 191186 Russia
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-in
- Contactless check-out
Updated 04/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 772 in St. Petersburg
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.2
A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for 140 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 266 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Plunge pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Babysitting
Wifi
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Walking tours
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
373Restaurantswithin 0.3 miles
187Attractionswithin 0.3 miles
Contact
Nevsky Prospekt ul. Mikhaylovskaya 1 / 7, St. Petersburg 191186 Russia
Name/address in local language
Getting there
Nevsky ProspektSt. Petersburg Metro2 min
Gostiny DvorSt. Petersburg Metro3 min
Rental CarsSee rental cars from $28/day
2179Reviews25Q+A100Room tips
Reviews
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One of the best hotel experiences ever. Very welcoming staff, fascinating interiors. Restaurants with delicious food. Wonderful service. Best location possible - very central but very quiet. Interesting excursions inside the hotel with hotel guide.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded 3 weeks ago
Уважаемая Дарья, благодарим Вас за замечательный отзыв о Гранд Отеле Европа и высокие оценки по всем аспектам Вашего проживания. Будем очень рады приветствовать Вас вновь. С наилучшими пожеланиями!
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The single best hotel experience we've ever had. I've been fortunate to stay in some amazing hotels over the years and nine come close to the 4 nights we spent here in St. Petersburg. Staff are next level!
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Mar 10, 2022
Dear guest, thank you very much for the review and top marks for all the aspects of your stay. We are very delighted that you've enjoyed your visit to Grand Hotel Europe. We are looking forward to greet you again! Warmest regards
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Historic building, perfectly located near almost all major attractions. Rooms are clean and well equipped, window view is on quiet street. Sisley SPA&Hair dressing offers are very good. Yet food menu and associated services are to be improved.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Jan 11, 2022
Dear guest, thank you very much for your review and comments. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Grand Hotel Europe, a Belmond Hotel, we strive in providing the highest levels of service and your feedback is shared with all our teams. We are sorry to learn that our food menu and service didn't meet your expectations in full. All comments were shared with our Head chef. We are looking forward to greet you again in Grand Hotel Europe! Best regards, Yulia Pashkovskaya, General manager
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I was happy one to stay at such a charming luxurious hotel full of history. The service was outstanding. Buffet breakfast and dinner set with beef-stroganoff are beyond expectations. Many thanks! Highly recommended.
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Review collected in partnership with this hotel
Date of stay: December 2021Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Dec 28, 2021
Dear guest, thank you very much for your review and top marks for all the aspects of your stay. We are delighted to learn that you've enjoyed your time in Grand Hotel Europe. We are looking forward to greet you again! Warmest regards, Y. Pashkovskaya, General manager
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I would like to thank you for the excellent stay I had in your establishment. The welcome is excellent, the room superb and the service perfect. Don't change anything! This will give me the pleasure of coming back again ❤️
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Nov 18, 2021
Dear guest, thank you very much for your review. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Belmond Grand Hotel Europe, we strive in providing the highest levels of service and your feedback is shared with all our teams. We are looking forward to greet you again! Warmest regards from Belmond Grand Hotel Europe! Y. Pashkovskaya, General manager
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…each time I have been with you was a good reason to plan a ‚come back‘ ( I only missed the elderly gentleman, you ‚chef portier‘…) and of course I first missed your ‚old‘ way to have breakfast in the big dining room - but change seems to be the only way to keep up habits
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Oct 31, 2021
Dear guest, thank you very much for your review and top scores for all the aspects of your stay. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Grand Hotel Europe, we strive in providing the highest levels of service and your feedback is shared with all our teams. Please don’t hesitate in contacting us directly should you require any assistance in a potential future booking or event within our group. We are looking forward to greet you again! Warmest regards from Grand Hotel Europe!
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Excellent stay in close proximity to all key events and museums, beautiful premises, well managed and with a Russian sole. The Hotel personnel deserves 10 out of 10, the rooms are spacious and perfectly cleaned, breakfast provides plenty of choices to all tastes
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Oct 31, 2021
Dear guest, thank you very much for your review and top scores for all the aspects of your stay. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Grand Hotel Europe, a Belmond hotel we strive in providing the highest levels of service and your feedback is shared with all our teams. Please don’t hesitate in contacting us directly should you require any assistance in a potential future booking or event within our group. We are looking forward to greet you again! Warmest regards from Grand Hotel Europe!
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These guys didn't believe me first that I booked from Amex Global Travel site, which allows me with multiple benefits. The staff at the property denied me the access to these benefits and didnt even trust me on being a Platinum Card holder and instead asked me to prove the originality of the booking confirnation that it was booked by American Express. --------- They have no bells to enter the room and thus the staff directly enters the room without any permission. Moreover the amenities in the room are of very old generation. The TV is from 20 yrs back. They as well charge 500 RUB for in room dining as delivery charge for the food ordered. Either u order for one item or for the entire menu these people charge delivery charge for delivering food made in the hotel premises to your room it being the first case with me. And the justification to that is the small terms and condition written on below the menu as to that they charge a delivery charge.…
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Review collected in partnership with this hotel
Date of stay: October 2021Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Oct 28, 2021
Dear Mr. Chaudhary, thank you very much for your review. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Belmond Grand Hotel Europe, we strive in providing the highest levels of service and your feedback is shared with all our teams. In regards to the situation occurred with your booking let us explain the following. All FHR reservations will go through the Global Distribution System, and through the hotel’s reservation system. However, we received your reservation as a direct booking made via one of the booking's platforms. As it was mentioned to you our reservation manager had contacted the American Express Travel and they did confirm that those reservations were not supposed to have Amex benefits. We are sorry that this information was not provided clearly to you on the stage of booking and you were confused. We kindly advise you to contact your booking source (Platinum/Centurion Travel Service or Amextravel.com) for future reservations to be entitled to have Amex benefits. We are looking forward to greet you again! Best regards
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+1
The overall experience of this place was very positive: the location is good, right on the Nevsky prospect, Great view from the room: beautiful Savior on the Spilled Blood. Room service, most of the dishes I tried was also very good. Dry cleaning was made in time and properly. The feeling inside is good and the flowers decoration at the entrance was marvelous. I liked it a lot, that the floor in the bathroom was warm and the towels was there for better feeling. I would consider it as a 5 rated hotel, only a few things really disappointed me: - in this luxury 5 star hotel the guests should leave a deposit. This is funny: a deposit. Like in 90th in the 3 star hotel in Turkey or Egypt. Like customers are already suspected on not to pay the bill for mini bar or laundry . And, when I refused to leave deposit, they went to my room to clear the minibar: to take away chocolate bars and bear, that they should want to sell to customers! And the service lady refused to bring laundry to the room unless I will go down and pay it (tell them about the credit cards machine! They should know that) - the room service was knocking into my room late in the evening so that I return the trolley , my dinner was served on. Even I have not finished the meal yet. These things really disappoint. - no socket next to the bad. It’s already a common thing to charge the phone/ headphones, watch, etc next to the bad. But you can only do it in the room by moving night table Otherwise, it’s a nice place to stay…
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Date of stay: October 2021Trip type: Traveled
Room Tip: 5 floor has a beautiful rooms with terrace - it would be a great view!
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1 Helpful vote
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Oct 31, 2021
Dear Guest, thank you very much for your review. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Grand Hotel Europe, we strive in providing the highest levels of service and your feedback is shared with all our teams. In regards to the situation with the deposit let us assure you that we are acting in accordance with International Hotel policy. We will be delighted to greet you again in our hotel! Best regards
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Incredible place and service. Food, drinks and cocktails in bars and restaurants is beyond excellent! I will be visiting the hotel againm if happnes to vosit St.Petersburg again. I highly recommend that place.
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Review collected in partnership with this hotel
Date of stay: September 2021Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe, A Belmond Hotel, St Petersburg
Responded Oct 22, 2021
Dear guest, thank you very much that have chosen Grand Hotel Europe during your recent stay in St. Petersburg. We are delighted to learn that you have enjoyed everything. We are looking forward to greet you again! Best regards
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ALSO KNOWN AS
grand hotel st petersburg
LOCATION
RussiaNorthwestern DistrictSt. PetersburgNevskiy
NUMBER OF ROOMS
266
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Claim Your Listing Frequently Asked Questions about Grand Hotel Europe, A Belmond Hotel, St Petersburg
Which popular attractions are close to Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Nearby attractions include Matryoshka Master Class (0.1 miles), Russian Museum of Ethnography (0.2 miles), and St.Peterburg House of Books (0.2 miles).
What are some of the property amenities at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Yes, street parking is available to guests.
What are some restaurants close to Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Conveniently located restaurants include Art-Caviar, FULL HOUSE Grill-Bar, and Takoyaki.
Are there opportunities to exercise at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay.
Does Grand Hotel Europe, A Belmond Hotel, St Petersburg have airport transportation?
Yes, Grand Hotel Europe, A Belmond Hotel, St Petersburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hotel Europe, A Belmond Hotel, St Petersburg located near the city center?
Yes, it is 0.5 miles away from the center of St. Petersburg.
Are any cleaning services offered at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Europe, A Belmond Hotel, St Petersburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.