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Mamaison All Suites Spa Hotel Pokrovka

#57 of 288 Hotels in Moscow
Certificate of Excellence
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331 Reviews from our TripAdvisor Community

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Showing 166: English reviews
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I do not recommend this hotel the staff has zero service orientation ... although the hotel is nice the staff treatment and attitude ruin everything . I would stay in another hotel . Unfortunately I already paid for my stay otherwise I would have left

Helpful?
Thank Eric K
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Eric K, Thank you for your choice to stay at our hotel and for your time to share your observations. We are greatly saddened by your evaluation of your overall hotel experience and we are very sorry you were not satisfied with the services delivered by hotel staff. Please accept our sincere apologies for not delivering on expectations you... More 

London, United Kingdom
Level Contributor
131 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a lovely hotel. Great location, great rooms, good service but is not at the same level as say a Four Season, but it does have far better wi-fi. It depends what you want really, if you want a huge suite, well furnished, pleasant capable staff, great location, great wi-fi, Mamaison is the one, if you want a smaller... More 

Helpful?
Thank BillyBirdIBT
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear BillyBirdIBT, We appreciate your choice to stay at our hotel and your time to share your observations with us. We are happy that you enjoyed your stay and found the location and rooms great. We also are glad that wi-fi connection quality matched your expectations. Your opinion is very important for us. As there is no limit to perfection... More 

Zagreb, Croatia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 21, 2016

Mamaison All Suites Spa Hotel at Pokrovka was possibly the best hotel I’ve ever visited. The location is very good; and quite quiet. Hotel in general is nicely designed and very clean. The rooms were spacey, nicely designed and clean. The breakfast was very good, as well as the restaurant in the hotel. I would recommend this hotel to everybody!

Helpful?
Thank Toma B
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest Toma B, We are happy that you enjoyed your stay at Mamaison All-Suites SPA Hotel Pokrovka Moscow! Thank you for being our valued guest. We appreciate your kind comments on design and cleanliness of rooms. We are glad that "Meat&More" restaurant dishes came to your taste and would like to inform you that our Summer Terracy is already... More 

Sint-Amands, Belgium
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 17, 2016 via mobile

Great location, close to metro, 20mins walk to Red Square and work :-). Nice and clean hotel, very friendly and well English speaking staff. I got an upgrade and landed some kind of a small appartment with kitchen and everything. All new and very comfortable bathroom. Complimentary bottle of wine and fruit were a delight. I will certainly return here!

Helpful?
Thank DeWolf77
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear User "DeWolf77", We are happy to take this opportunity and to thank you for being our guest! We are grateful for your exellent rate on hotel`s services and looking forward to welcome you back to Mamaison All-Suites SPA Hotel Pokrovka soon! With warmest regards, Maria Kozlinskaya, Operations Manager More 

Ankara, Turkey
1 review
5 of 5 stars Reviewed May 25, 2016

Stayed 2 nights at Mamaison Pokrovka. It is an extremely comfortable hotel, quiet and in a good location with friendly helpful staff. Breakfast was nice. Huge room! Overall very good value for money for Moscow. Highly recommend!

Helpful?
Thank byildiz093
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear User "byildiz093", Thank you for your choice of Mamaison All-Suites SPA Hotel Pokrovka for your stay in Moscow. We are grateful to recieve such a wonderful feedback! Nothing is more important than delivering the best service to our guests and we are happy that they met your expectations. With a great pleasure we are looking forward to welcome you... More 

Haifa
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 15, 2016 via mobile

Located on the fashionable Pokrovka street, this hotel offers a good spot to settle down in your Moscow trip. The hotel itself is a nice suite hotel. We stays at a suite that had one bedroom, living room and a well equipped kitchen. The kitchen has an espresso machine and includes complimentary coffee. The room was very clean, but a... More 

Helpful?
Thank itay_liz
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear User "itay_liz", We appreciate your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka and your feedback. Thank you for your high opinion of hotel`s staff and cleanliness. We are greatful for the oportunity to serve you. Your comments are very valid for us and we will pay close attention to each of them in order to improve our... More 

Kassel
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed April 27, 2016

The Mamaison All Suites Spa hotel is located in a very pleasant residential area in Moscow and is about 20 minutes walk from the absolute city centre. The easy walk down to Lubyanka and then the Red Square is also probably the best way of getting around, as the walk to the nearest Metro station takes you just as long.... More 

Helpful?
Thank Anastasia1805
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear User "Anastasia1805", Thank you for your choice to stay with us and for your time to leave such a detailed review. We are happy that you have found the location of our hotel very convenient as well as the services provided by hotel`s reception staff met your expectations. We do appreciate your comments regarding other hotel services and will... More 

Exeter
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 10, 2016

Simple - best staff, best location, best price. We will stay here again. Tip: book throught their website and get the automatic upgrade. We had a beautiful 1 bedroom apartment at a really great price including breakfast. Had to stay longer than intended by 14 days and everyone looked after us fabtastically. Total stay was 4 weeks. I would not... More 

Helpful?
1 Thank TimT1947
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest TimT1947, Thank you very much for being our valued guest and for sharing your observations with us. We appreciate your kind expression of recognition. We are grateful for the opportunity to serve you and are committed to providing you with the highest quality service possible. We are looking forward to having a chance to greet you at Mamaison... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 15, 2016

Everything that was asked or needed over the course of the like plates, towels, or questions about the city were explained or given to me. Good breakfasts.Very professional hotel would stay there again.

Helpful?
1 Thank smikertichyan
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear User "smikertichyan", We apperiate your choice to stay at our hotel and your time to give us your feedback. We are happy that you enjoyed your time here and that the provided service met your expectations. We are looking forward to welcome your back to Mamaison All-Suites SPA Hotel Pokrovka soon! Best regards, Maria Kozlinskaya Operations Manager More 

Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 3, 2016

I stayed in the hotel about 6-7 times with all my family with 2 little kids. The location is perfect for business, travel, party and kids. You have Red Square and Kremlin in walkable distance through picturesque Pokrovka street. You can take a quick taxi to any business center in the city, the district is packed with all kind of... More 

Helpful?
1 Thank CaptainVal
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear User "CaptainVal", Thank you for choosing Mamaison All-Suites SPA Hotel Pokrovka for your stays in Moscow and for your feedback. We appreciate your comments regarding room condition and restaurant and we will try to take effective measures to make your next stay more comfortable and enjoyable. We do hope to welcome you back to our hotel soon. Best regards,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Basmanny

Neighborhood Profile
Basmanny
Basmanny is Moscow’s most artsy neighborhood, containing the highest amount of galleries and cultural spots per square meter in the city. Spend the whole day discovering Russian contemporary art at Winzavod and design at Artplay before moving from the industrial scenery to the Chistye ponds for a calming dinner.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in historic downtown Moscow, the luxury Mamaison All-Suites Spa Hotel Pokrovka is so much more than a boutique hotel in Moscow. Offering some of the most spacious accommodation in the Russian capital, it is a combination of modern design and warmth, unique amongst the luxury hotels Moscow. Hotel Pokrovka is considered amongst the best moscow hotels, and your ideal city base for short and extended stays, be it as Moscow business hotel or for families, providing a genuine home away from home. Within walking distance of some of Moscow's main cultural attractions, the Moscow luxury boutique hotel also offers the exclusive Spa by Algotherm, a top restaurant and stunning Art Deco design, making it the number one for your Moscow hotel booking. Mamaison All-Suites Spa Hotel Pokrovka boasts 84 exclusively equipped suites (35-213sqm), Award-winning MEAT & MORE Restaurant, Exclusive Spa by Algotherm, Indoor pool, sauna, Turkish baths, Beauty and hair salons, Fax & PC connections in each suite, Complimentary WIFI throughout the hotel, 24-hour business centre, MICE and meeting facilities, Walking distance to major city sights. ... more   less 

Additional Information about Mamaison All Suites Spa Hotel Pokrovka

Address: Pokrovka St., 40-2, Moscow 105062, Russia
Location: Russia > Central Russia > Moscow > Basmanny
Price Range: $109 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mamaison All Suites Spa Hotel Pokrovka 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mamaison Hotel Moscow
Mamaison Hotel Pokrovka
Hotel Style:
#22 Spa Hotel in Moscow
#25 Business Hotel in Moscow
#30 Romantic Hotel in Moscow
#38 Family Hotel in Moscow
#50 Luxury Hotel in Moscow
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