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The Ritz-Carlton, Moscow

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Tverskaya St., 3, Moscow 125009 Russia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1326)
Room & Suite (346)
Dining (141)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 05/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Moscow
Updated 05/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 742 hotels in Moscow
Location
Cleanliness
Service
Value
Travelers' Choice
The Ritz-Carlton, Moscow is located in the heart of the historical, cultural and business center of Moscow, Russia. Our 5-star luxury city center hotel features spacious guest rooms and suites providing cutting-edge technological amenities. We offer a string of luxurious facilities including world-class dining options: three restaurants and a bar. O2 Lounge by Genesis on the rooftop overlooks the Kremlin and Red Square and proposes seafood coupled with award-winning cocktails and a selective wine list. The Ritz-Carlton Lounge & Bar offers signature Afternoon Tea ceremonies. There are also Italian restaurant Sartoria Lamberti and Pan-Asian Novikov Restaurant & Bar. The spacious full-service The Ritz-Carlton Spa is equipped with 9 treatment rooms working with ESPA beauty products, as well as a heated indoor pool, hot tub, sauna, steam rooms and Fitness Center. More than 1,800 square meters / 19,500 square feet of meeting space include the luxurious Ballroom that accommodates events of up to 700 guests.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Children's television networks
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Nightclub / DJ
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Russian
Hotel links
Special Offer:Stay Longer On Us

Location

Full view
100Great for walkers
Grade: 100 out of 100
300Restaurantswithin 0.3 miles
213Attractionswithin 0.3 miles
2019Reviews17Q+A100Room tips
Traveler rating
  • 1,490
  • 346
  • 96
  • 43
  • 44
Time of year
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Language
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Popular mentions
Chi wrote a review Dec 2021
Los Angeles, California1 contribution
My LV shoes were stolen in the hotel. I have visited Moscow with my wife for the winter holidays, we decided to stay at Ritz Carlton Moscow. It was very disappointing as my shoes were stolen, I have put three pairs of shoes outside my door for polishing at around 11 pm for it to get polished (the employee of the hotel told me to do so if i want my shoes polished) so I placed two pairs of my wife’s shoes and my shoe outside the door and only my wife’s shoes came back from the polishing. My shoes went missing, we informed the hotel employees and the manager and all they did is told us that they will check the cameras ( by the way the corridors don’t have them). The first day of the incident no one called us to follow up we had to request to see a manager in order to follow up and not much concerned was shown whatsoever. I have asked for an incident report three times and haven’t got one. Overall the employees of the hotel were acting cold and not very cooperative. I am not blaming anyone, I just want to elaborate that it is a shame for such a thing to happen in Ritz Carlton which is located in the best street in Moscow, this incident just ruined the whole trip. It was my warmest pair of shoes and can you imagine being left with no shoes at -20 degrees…
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from Victoria Terekhina, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 3 weeks ago
Dear Coastal04939640986, We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. The Safety and Security of our guests is of utmost importance to us. Please accept my sincere apologies for the inconveniences that you have faced. At the moment the investigation is in the process in the hotel. On the same note, we understand your disappointment and I am ready to personally assist you and attempt to locate your missing shoes. Truly appreciate if you allow me to stay your personal contact for any further assistance and I will contact you as soon as the investigation will be over. Best regards, Victoria Orlova Guest Relations & Quality Manager Victoria.terekhina@ritzcarlton.com
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Hala wrote a review Nov 2021
16 contributions
Amazing Location, at a walking distance from the Red Square. The Hotel has very nice, ample,newly refurbished rooms. The elevator lobby is nicely decorated, but there’s only one way to the lobby in the whole floor, and only one way to reach there. So you have to walk the whole floor across all rooms to get to the lobby. Breakfast was very delicious, and the staff at the restaurant were so welcoming, they used to get to our table to place our special orders of omelettes instead of us waiting at the cooking station. They kept replenishing our table with their amazingly delicious fresh juices and kept checking if we need any coffee or tea refills. The Hotel is still having some refurbishment works, so it’s a bit noisy during the day at the lobby. Although the Four Seasons hotel is right at the entrance of the Red Square, the night at this hotel is half the price and just a walking distance away through the heated subway.
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Date of stay: November 2021Trip type: Traveled on business
Room Tip: If you’re not disturbed by street noise, better request Main Street rooms. I tried a back side...
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SvetaNYC wrote a review Oct 2021
New York City, New York1062 contributions82 helpful votes
+1
I stayed at the Ritz with my 3 y.o son in August 2021. It was my 4th time in Moscow and never did I stay at the more central location as this time, which we both really enjoyed. Steps from the Red Square and Kremlin, it is a great hotel with lots of amenities and excellent service. During our stay, the hotel was undergoing a renovation - so the main lobby was closed - however, besides a few glitches with elevator service, we haven't noticed any noise or have been disturbed by the construction work. We were given a newly renovated room #743 . It was large and my son, upon my request, was provided with a proper crib (not pack-and-play). Both, him and I were showered with attention: fruits/chocolates for me and drawing supplies/ toys and ice-cream for him. We used the pool and a rooftop restaurant daily, which were a huge bonus. The pool and spa facilities were spotless and provided us with true zen time after hours spent in a busy city, while rooftop had the most amazing views of the Kremlin and great menu. I expected the staff to be on par with the Ritz standard but I would like to extend my gratitude and complements to the front desk employees and concierges who helped us, from scheduling the covid tests to recommending places to visit/eat/play. One comment to the concierges - Tverskaya street DOES have kids playgrounds, p.ex. Tverskaya 4 and 8, both have small playgrounds inside. We can't wait to come back next year.
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Date of stay: August 2021
Cleanliness
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1 Helpful vote
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peterhagen2016 wrote a review Oct 2021
Vienna, Austria6 contributions6 helpful votes
I use to stay more than 100 nights a year in hotels worldwide. I am also a regular guest of the Ritz Carlton Moscow. The level of commitment and customer service of all the staff of this hotel is simply outstanding and second to none. To just give you an idea: at my current stay I caught a severe cold. 2 members of the exceptional Lounge team recognized my sickness and arranged for a ginger tea, cookies and a warming blanket brought to my room, together with an accompanying card (see photo). I have never experienced any other hotel in the world with such caring staff. They really always make me feel home away from home.
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Date of stay: October 2021Trip type: Traveled on business
2 Helpful votes
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MarineGirl2017 wrote a review Aug 2021
London, United Kingdom65 contributions51 helpful votes
I absolutely loved staying at the Ritz-Carlton in Moscow! We had a city view room with two twin beds. It was impeccable! The cleanliness was top, the house keeping was making the room twice a day, everything was well-maintained and thought out. There was Nespresso machine and kettle in the room. We used their spa, which was fantastic- there is a great pool, several saunas and a steam room. The location is unbeatable- right next to the Red Square. Although, they were having some works at the hotel, we were not disturbed by the noise. I fell in love with this hotel and will definitely be back!
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Date of stay: August 2021
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PRICE RANGE
$397 - $752 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton hotel moscow, moscow ritz carlton, ritz moscow, ritz-carlton moscow
FORMERLY KNOWN AS
The Ritz-Carlton Moscow
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Tverskaya / Tverskoy / District Central (TsAO) / Boulevard Ring
NUMBER OF ROOMS
332
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Frequently Asked Questions about The Ritz-Carlton, Moscow
Which popular attractions are close to The Ritz-Carlton, Moscow?
Nearby attractions include Moscow Metro (0.2 miles), ExploRussia (0.1 miles), and Aleksandrovskiy Sad (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Moscow?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Moscow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Moscow?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Moscow?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Moscow?
Conveniently located restaurants include Peshi, Osteria Mario, and SAVVA.
Are there opportunities to exercise at The Ritz-Carlton, Moscow?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton, Moscow located near the city center?
Yes, it is 0.5 miles away from the center of Moscow.
Are any cleaning services offered at The Ritz-Carlton, Moscow?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Moscow offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Moscow?
The staff speaks multiple languages, including English and Russian.