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Mercure Moscow Baumanskaya

Traveler (398)
360
Panoramas (5)
Room & Suite (266)

About

#7 of 425 hotels in Moscow
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room service
Airport transportation
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room amenities
Air conditioning
Refrigerator in room
Room types
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern

Location

Full view
91Great for walkers
Grade: 91 out of 100
74Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
778Reviews
43Q+A
65Room tips
Traveler rating
  • 576
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Popular mentions
Terrible experience. First they gave a pigeon hole that they called room. No room service. Empty mini bar. And worst of all the air conditioning is horrible. Sitting in this claustrophobic hot room. Zero stars.
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Response from Irina_Nacharova, General Manager at Mercure Moscow Baumanskaya
Responded 6 days ago
Dear Valued Guest, We appreciate your taking the time to provide feedback from your recent stay at Mercure Moscow Baumanskaya hotel. I am very sorry to hear that your experience did not meet your expectations and your opinion was ruined despite of our efforts. Let me note that size of our standard room is 18,5 m2 as minimum. We are always ready to find the best available room to provide the best comfort for all our guests and I hope that you felt more comfortable in another room immediately offered to you. As well as the air-conditioner was immediately fixed in the room. We will do our best with our engineering department to prevent such situation infuture. Though mini fridges in our Standard rooms are not filled in and available for guests’ use, our partner’s restaurant Butchery menu (food & drinks) is available 24\7 for your convenience. I do hope that you considered our gestures of good will which were proposed to you during your stay and your positive feedback that was received upon check-out, gives us a hope to have a pleasure of welcoming you again in the nearest future. Warmest regards, Irina Nacharova General manager Mercure Moscow Baumanskaya
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Visited with family this time and had booked 4 rooms. My requests were followed and we got the rooms close to each other and on top floor. Got extra gifts such as cookies because of my birthday and they even double checked that we liked the cleaning. The rooms are in very good
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Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya
Responded 3 days ago
Dear Peter! Thank you for your detailed review following your stay at Mercure Moscow Baumanskaya hotel and deciding to share your experience with others! Your warm comments about our staff, location and the room prices are indeed much appreciated by all of us! It would be great to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya
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We arrived in Moscow, walked 3 km to the hotel and were greeted by the manager on duty, Denis. He spoke to us in German and English, provided directions and advice, and made us feel completely comfortable. He gave us advice as to where to eat. Basically, he was our first
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Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya
Responded 4 weeks ago
Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Moscow Baumanskaya hotel! We are happy to hear that you have got great impression about your stay, location, as well as our Reception team and particularly Denis! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. And we are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya
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Loved this hotel with fab double room superb bathroom well furnished Great reception staff.... booked taxis for us Breakfast ok but was included Easy for metro to centre Stay there and it will be worthwhile
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Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya
Responded Apr 3, 2019
Dear Valued Guest! Thank you so much for such a positive review regarding your stay at Mercure Moscow Baumanskaya hotel! We are happy to read that you were satisfied with our location and rooms. It’s really a great pleasure to know that our service met your expectations as well. Thank you for your kind words about our team work! We do our best to provide personal service and warm, friendly atmosphere in the hotel, and your feedback is the greatest reward for each of us! We are very grateful for recommending our hotel and really hope to welcome you again at Mercure Moscow Baumanskaya! Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya
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Everything was not nice. First of all not recognizing my golden member. At arrival and late front desk was empty. And every time needs wait. I had room windows at street we’re tram line- can you imagine until very late night and from very early morning so noisy!,,,, I can’t
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Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Moscow Baumanskaya
Responded Apr 8, 2019
Dear Alexey! Thank you for taking the time to share your experience at Mercure Arbat Moscow hotel! We are really sorry, that you were disappointed by your last visit. At Mercure, we strive to provide a superior service for every guest; therefore we have taken your feedback into consideration to work better on relations with our guests. Regarding Le Club Loyalty program I would like to stress once again that according to the terms and conditions of the program a member can receive such benefits as upgrade, welcome drink voucher, VIP treatment, etc. only in case of booking via direct channels. Unfortunately your reservation was made via travel agency. I am very sorry the rule ruined your impression of the hotel. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have wonderful experience at our hotel! Best wishes, Irina Nacharova General manager Mercure Moscow Baumanskaya
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PRICE RANGE
$57 - $114 (Based on Average Rates for a Standard Room)
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK)District Central (TsAO)Basmanny
NUMBER OF ROOMS
47
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