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Tourist Hotel Complex Izmailovo - Gamma & Delta

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Izmailovskoe shosse, 71 c.4 G-D, Moscow 105613 Russia
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Traveler (1338)
360
Panoramas (3)
Room & Suite (196)

About

#81 of 682 hotels in Moscow
Location
Cleanliness
Service
Value

"Izmailovo" ("Gamma", "Delta") is the unique megacomplex in Russia, consisting of 3*** and 4**** star Business & Conference Hotels, more than 15 restaurants with the various national cuisines. We offer to our guests high-quality service, which is based on the developed infrastructure of services, excellently organized technology of the service of guests and professionalism of our personnel.

Reasonable prices for accommodation, as well as a wide range of convenient leisure facilities attract guests from all over Russia and abroad to our hotel. Tourist Hotel Complex"Izmailovo" ("Gamma", "Delta") not only can accommodate around 4 thousand people, providing them with various options of restaurant service, but also has resources to hold seminars, conferences and other events in our conference complex, which includes 16 conference halls with most modern equipment, Showroom with total floor area 700 sq.M and a specially equipped multipurpose open space for open-air events.

Well organized technology of service of guests creates comfortable and safe atmosphere, giving the optimum combination of work and rest.

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Full view
Property amenities
Free public parking nearby
Free internet
Plunge pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling
Billiards
Airport transportation
Paid private parking on-site
Secured parking
Wifi
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Vending machine
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bidet
Air purifier
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Russian, Spanish and 2 more

Location

Full view
99Great for walkers
Grade: 99 out of 100
72Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
2321Reviews51Q+A76Room tips
Traveler rating
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Popular mentions
Lauren wrote a review Jan 2020
Perth, Australia24 contributions49 helpful votes
A great stay. Hotel is huge with comfortable rooms and a comfy bed. Across the road is the markets and also a wide range of restaurants nearby to grab a bite to eat. Multiple train stations are a short walk away and a supermarket nearby is very handy. Can highly recommend!
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Date of stay: December 2019Trip type: Traveled as a couple
3 Helpful votes
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Response from Resort718876, Менеджер по обслуживанию клиентов at Tourist Hotel Complex Izmailovo - Gamma & Delta
Responded Jan 9, 2020
Dear Kurtzl, Thank you for choosing to stay with us at Tourist Hotel Complex «Izmailovo» ("Gamma", "Delta") during your recent trip to Moscow as well as for this kind review. Your opinion is so important for us since it makes us aware of how we can improve the experience of our guests. We are truly very happy to read that we have met your expectations and that your stay at our megacomplex was to your satisfaction. We will gladly do our best to justify your trust constantly providing you with high quality service based on the best traditions of hospitality. Looking forward to welcome you back again! Yours sincerely, Marina Baydatskaya Guest Relations Manager Tourist Hotel Complex «Izmailovo» («Gamma», «Delta»)
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Rarisang wrote a review Jan 2020
Melbourne, Australia457 contributions268 helpful votes
We spent five nights in Gamma Hotel and it was full of group tours. The car park is full of buses. The lobby was packed day and night. The tour leader would do all the checking in. In contrast we were a group of four friends with some school learned Russian language. We found the reception staff and others to be brusque and off hand. They were not interested in being helpful. They had trouble finding our booking. The rooms were fine but too hot and it was not possible to turn down the heat. Drinking water is dispensed from large coolers on each floor. You need your room key to enter the lift area and to enter your floor. Breakfast in the huge packed dining area had a great range of food on offer but there were bottlenecks of people trying to get food. There are many cafes within Alpha, Beta, Gamma and Delta but some were very slow to serve and usually warned us. Souvenirs are priced competitively. The lady in left luggage is very nice. It's about a five minute walk to Partizanskaya metro station.
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Date of stay: October 2019Trip type: Traveled with friends
4 Helpful votes
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Response from Resort718876, Менеджер по обслуживанию клиентов at Tourist Hotel Complex Izmailovo - Gamma & Delta
Responded Jan 9, 2020
Dear Rarisang, Thank you very much for choosing to stay at our Business & Conference Hotel «Gamma» 3* and for taking time to write your personal feedback. Your comments are key for us to evaluate our guests’ experience and constantly improve ourselves. We truly regret that your accommodation was not as pleasant as it should have been and that we were not able to meet your expectations. Please, rest assured that we follow up on your comments directly with our team to avoid the shortcomings you mentioned in the future. We grateful to you for your participation in the process of our improvement! Hope to have the pleasure to welcome you back again in order to give you the excellent experience you deserve. Yours sincerely, Marina Baydatskaya Guest Relations Manager Tourist Hotel Complex «Izmailovo» («Gamma», «Delta»)
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Máté wrote a review Nov 2019
175 contributions109 helpful votes
I stayed at the Delta Hotel on 3 occasions over a period of 3 weeks, for 7 nights in total. On every occasion there was an incident of some sort involving staff not speaking English, suggesting that foreigners are not welcome at this place. This place is at the standard of a youth hostel and not a 4 star hotel it claims to be. Luggage room: I had dealings with them on 4 occasions (dropping off and picking up luggage twice). This service is meant to be 24 hours but 3 times out of 4 the door was locked without any sign whatsoever to say what was going on. All the receptionists could say was to wait 10-15 minutes and the attendant shall be back, i.e. he might wake up because where on earth he might have gone at 3.30am. Needless to say, waiting was not an option when I had an early morning flight to catch and I carefully timed my departure. The attendants didn't speak English and lacked the skills to correctly count the number of days in a calendar so the correct fee could be charged. I was also wondering why I was charged at all when the luggage room was supposed to be free if people left luggage there before checking in. I always had an upcoming booking so technically I was before checking in but nobody understood or cared to listen to my point. Safety deposit box: During my first stay, it was locked when I checked in to my room so I had to arrange it to be opened. Not something I expect to be doing in a 4 star hotel. Second time, all good. Third time, the battery was flat meaning sometimes I couldn't operate it at all. I had to call somebody to open it because part of the keypad stopped working. It was then opened using a 6 digit code (which I have seen so now I could open the safe in any of the rooms). Breakfast: Since all my cash and cards were locked away in the faulty safe which I couldn't open, I requested to pay for breakfast upon check out. What was I even thinking?! Quite abruptly I was told, "Money now!" and the hostess started to make a scene. I asked to see her manager which she didn't understand only after using Google translate. Dina the manager had the same awful customer service and language skills and all she could say was "Go to Reception" which I did. Do you think I cannot afford to pay 700 RUB and I will abscond without paying?! Again, these are hostel standards, paying incurred fees at check out is unheard of in this "4 star" "hotel". Housekeeping: Due to the 3 spells of my stay I could compare the standard of housekeeping. During my second stay, there was no chocolate in the room, the water and the toiletries didn't get replenished at all. During my third stay the room was cleaned quite late, at around 5.45pm, just when I wanted to have a shower before going out for dinner (you are having a laugh if you think I wanted to try their inhouse restaurant after my dreadful experience with breakfast). Room: Rooms were upto different standards. One of them had a shower cabin. The other one had a portable radiator because (surprise, surprise) the air con/heating wasn't working.
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Date of stay: November 2019Trip type: Traveled solo
4 Helpful votes
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Response from Марина Б, Менеджер по обслуживанию клиентов at Tourist Hotel Complex Izmailovo - Gamma & Delta
Responded Nov 26, 2019
Dear 98m_t_c, Thank you very much for choosing Tourist Hotel Complex «Izmailovo» («Gamma», «Delta») as well as for taking your time to write your personal feedback. Your opinion is so important for us since it makes us aware of how we can improve the experience of our guests. We truly regret that your visit to our hotel was not as pleasant as it should have been and that we were not able to meet your expectations. Please, rest assured that we follow up on your comments directly with our team. We grateful to you for your participation in the process of our improvement! Hope to have the pleasure to welcome you back again in order to give you the excellent experience you deserve. Yours sincerely, Marina Baydatskaya Guest Relations Manager Tourist Hotel Complex «Izmailovo» («Gamma», «Delta»)
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Henry Kuswanto wrote a review Oct 2019
Jakarta, Indonesia21 contributions34 helpful votes
This huge hotel have more than 2000 rooms. Rooms are cleaned every day but not really setup up such as drinking water, bath soap, and some small items they didn't provide newly if you stay for more than 1 night. But, overall breakfast is good, public facility is OK, location is just fine near to traditional / souvenir market, supermarket, food restaurant, metro station (underground train) and many more.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: Do a re-confirmation to get a double bed
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3 Helpful votes
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Response from Марина Б, Менеджер по обслуживанию клиентов at Tourist Hotel Complex Izmailovo - Gamma & Delta
Responded Oct 21, 2019
Dear Henrykuswanto, Thank you very much for choosing Tourist Hotel Complex «Izmailovo» («Gamma», «Delta») as well as for taking your time to write your personal feedback. Your comments are key for us to evaluate our guests’ experience and constantly improve ourselves. Using the opportunity, let us inform you that daily availability of bath amenities and drinking water depends on the category of room. Hope this information will be useful for you and for our guests who are planning to visit us. Looking forward to welcome you back again in order to give you the excellent experience you deserve. Yours sincerely, Marina Baydatskaya Guest Relations Manager Tourist Hotel Complex «Izmailovo» («Gamma», «Delta»)
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KiAnanda wrote a review Oct 2019
Bogor, Indonesia150 contributions90 helpful votes
There are actually TWO separate hotels. Gamma is 3 stars. Delta is 4 stars. Don't get mixed up. We stay at Delta and find the room to be satisfactory. AC doesn't work too well so we just open the window to let some fresh air in (early autumn). Basic toiletteries so use your own. The best part is that they provide hot/cold water dispenser on every floor. Also an ironing facility if you need one. The included breakfast is quite good. Plenty of choices but menu mainly repeats daily. Some eateries in the hotel building and also in nearby buildings. The Ismailovo market is within walking distance so you can buy some souvenirs. Good photo opt too. Lobby and elevators can be crowded as this hotel caters to tour groups.
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Date of stay: October 2019Trip type: Traveled as a couple
2 Helpful votes
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Response from Марина Б, Менеджер по обслуживанию клиентов at Tourist Hotel Complex Izmailovo - Gamma & Delta
Responded Oct 7, 2019
Dear KiAnanda, Thank you very much for choosing to stay with us at Business & Conference Hotel «Delta» 4* as well as for taking your time to write your personal feedback. Your opinion is so important for us since it makes us aware of how we can improve the experience of our guests. Our team is so happy to read that we have met your expectations and your experience at our megacomplex is enjoyable. We will gladly do our best to justify your trust constantly providing you with high quality service based on the best traditions of hospitality. Regarding the air conditioner in the room, we are pleased to inform you that our megacomplex has a green policy of respect for the environment. According to this policy, air conditioning system is switched off when we have a heating inside at time of low temperature outside. We are sincerely asking for your understanding on this matter. Looking forward to welcome you back again! Yours sincerely, Marina Baydatskaya Guest Relations Manager Tourist Hotel Complex «Izmailovo» («Gamma», «Delta»)
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PRICE RANGE
$23 - $54 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
izmailovo complex gamma delta moscow, moscow izmailovo hotel, delta moscow, moscow delta, izmailovo gamma delta
LOCATION
RussiaCentral RussiaMoscowIzmailovo / District Eastern (VAO)
NUMBER OF ROOMS
50
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Frequently Asked Questions about Tourist Hotel Complex Izmailovo - Gamma & Delta
Which popular attractions are close to Tourist Hotel Complex Izmailovo - Gamma & Delta?
Nearby attractions include Izmailovsky Market (0.2 miles), Kremlin in Izmailovo (0.2 miles), and Museum of Weapons (0.2 miles).
What are some of the property amenities at Tourist Hotel Complex Izmailovo - Gamma & Delta?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Tourist Hotel Complex Izmailovo - Gamma & Delta?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tourist Hotel Complex Izmailovo - Gamma & Delta?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Tourist Hotel Complex Izmailovo - Gamma & Delta?
Yes, free public parking nearby, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Tourist Hotel Complex Izmailovo - Gamma & Delta?
Conveniently located restaurants include Gusi-Lebedi Restaurant, Vega, and Hookah-Cat Lounge.
Are there opportunities to exercise at Tourist Hotel Complex Izmailovo - Gamma & Delta?
Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay.
Does Tourist Hotel Complex Izmailovo - Gamma & Delta have an airport shuttle?
Yes, Tourist Hotel Complex Izmailovo - Gamma & Delta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Tourist Hotel Complex Izmailovo - Gamma & Delta?
Yes, dry cleaning and laundry service are offered to guests.
Does Tourist Hotel Complex Izmailovo - Gamma & Delta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Tourist Hotel Complex Izmailovo - Gamma & Delta?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Chinese.