Tourist Hotel Complex Izmailovo - Gamma & Delta
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About
"Izmailovo" ("Gamma", "Delta") is the unique megacomplex in Russia, consisting of 3*** and 4**** star Business & Conference Hotels, more than 15 restaurants with the various national cuisines. We offer to our guests high-quality service, which is based on the developed infrastructure of services, excellently organized technology of the service of guests and professionalism of our personnel.
Reasonable prices for accommodation, as well as a wide range of convenient leisure facilities attract guests from all over Russia and abroad to our hotel. Tourist Hotel Complex"Izmailovo" ("Gamma", "Delta") not only can accommodate around 4 thousand people, providing them with various options of restaurant service, but also has resources to hold seminars, conferences and other events in our conference complex, which includes 16 conference halls with most modern equipment, Showroom with total floor area 700 sq.M and a specially equipped multipurpose open space for open-air events.
Well organized technology of service of guests creates comfortable and safe atmosphere, giving the optimum combination of work and rest.
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In contrast we were a group of four friends with some school learned Russian language. We found the reception staff and others to be brusque and off hand. They were not interested in being helpful. They had trouble finding our booking.
The rooms were fine but too hot and it was not possible to turn down the heat.
Drinking water is dispensed from large coolers on each floor.
You need your room key to enter the lift area and to enter your floor.
Breakfast in the huge packed dining area had a great range of food on offer but there were bottlenecks of people trying to get food.
There are many cafes within Alpha, Beta, Gamma and Delta but some were very slow to serve and usually warned us.
Souvenirs are priced competitively.
The lady in left luggage is very nice.
It's about a five minute walk to Partizanskaya metro station.
This is not 4 stars at all. Old stuff in everything. Despite the business premium room category, the bathroom here can barely accommodate even a miniature person with its unusually small size. The sink was clogged upon arrival; we had to wash ourselves in such conditions. The beds are also small. There was a problem with the Internet, it didn’t really work. We were looking for a DO NOT DISTURB sign to hang on the door, but we couldn’t find it anywhere. Twice they asked the employees on the floor to bring it and ignored it.
One day we had breakfast at the hotel, but it was not worth the money. The girl with the scrambled eggs didn’t put them on my plate, but threw them upside down. It was unappetizing to even eat (I attach a photo). The restaurant where breakfast is held looks like a cafeteria. And the most amazing thing is that the hotel provides bottled water in your room only on the day of arrival. All negative reviews here are true. I won’t set foot in the delta, but I’ll think about other neighboring hotels of this chain next time, having carefully studied the latest reviews. Who knows how the hotel will decide to save money in the near future)
There was no response from the hotel to the complaint in the complaint book, which makes it clear about the attitude of hotels towards customers.
Third is the number itself. Everything is clean, new sets of towels, beautifully made bed. Number one to one as in the photo from the site, I was pleased. We had a view of the city, in particular of Moscow City and the Ostankino TV Tower. That's very beautiful!
Fourth - room cleaning! This is a delight! Every day our towels were changed, showers and tea sets were updated. The bed was changed on the 3rd day. New water bottles every day. Very good!
Fifth - proximity to the metro. You can go anywhere in the city by choosing underground or surface transport. 20 minutes by metro to the center.
In general, we are very pleased with the room and the Delta Hotel. Thank you! We will come again
The rooms are certainly shabby, requiring cosmetic repairs.
But it's good to always have at least 2 administrators and not have to wait long
"Try to get the room that is not facing the highway. We had a room facing the highway, and it can be noisy in the night especially."Read full review
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