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Sheraton Palace Hotel Moscow

#25 of 287 Hotels in Moscow
Certificate of Excellence
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Sheraton Palace Hotel Moscow
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639 Reviews from our TripAdvisor Community

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Showing 356: English reviews
La Quinta, California
Level Contributor
154 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice rooms, attentive staff and reasonably priced. The club level -- is well worth paying a bit extra or if you are platinum you get it for free. Free breakfast and free drinks and heavy snacks at dinner. The only downer is the restaurant is presently closed making a trip outside the confines necessary for a real meal.

Helpful?
Thank Steven W
Tehran, Iran
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A poor welcome on arrival, no doorman, nobody to help baggage and no body to accompany to room, accually, we took keys and step into elevator and room alone and we're really surprised abt it, like a 2 stars hotel. No indoor or outdoor pool in hotel !!, and the location was not perfect. Room was enough big however we... More 

Helpful?
Thank mehr828
SheratonPalaceMoscow, Генеральный директор at Sheraton Palace Hotel Moscow, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Sheraton Palace Hotel Moscow. We are very much concerned to adjust our efforts to the guests’ demands and therefore your opinion is very important for us. Please accept our sincere apologies for the inconveniences encountered. We regret to know... More 

St. Petersburg, Russia
Level Contributor
88 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is still nice, location is still convenient with proximity to airport train and to the very central district of Moscow. Rooms are clean and spacious enough. Everything works properly and the hotel is not old at all. I was disappointed with the bar, unfriendly and far from being cool as it was. The check-in check-out was too long.... More 

Helpful?
Thank AndreySt_Pete15-11
SheratonPalaceMoscow, Генеральный директор at Sheraton Palace Hotel Moscow, responded to this review

Dear Guest, First of all, I would like to emphasize how much we appreciate your loyalty to Sheraton Palace Hotel Moscow. It is truly always pleasure to see you as our guest. We are grateful to you for your valuable feedback. It is very important for us to know our guests’ opinion as it contributes to our ongoing efforts to... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I went to Moscow as part of our honeymoon and he informed the hotel about that. They upgraded us to an excellent brand new executive room and had some rose petals and fruits in the room for us. The location is great; 5 mins away from Aeroexpress station and 10 mins to the next metro station going... More 

Helpful?
Thank Paola M
Gendringen
Level Contributor
81 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 4 weeks ago

very nice hotel and clean. rooms are spacious. the location is ok, 40 min walk to the red square, which is now in summer intens as the temperatures are 30C. The problem with this hotel is the internet, in the early morning, or late evening it is slow/ok, but in the day, the internet/wifi is slow. No emails can be... More 

Helpful?
Thank DennisvdMolen
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My room, at 4th floor, was a large one, very well equipped, clean, with a good choice of amenities and complimentary stuff. Comfortable beds and pillows. Breakfast showed a vast availability of offers, very tempting. Staff friendly and attentive. I can't judge about the location, as I've been there only for business.

Helpful?
Thank Mauro V
Tokyo Prefecture, Japan
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 17, 2016

I stay here on business once a year. Its a nice place, good location, nice rooms and breakfast has a nice selection. The freshly made omeltte is fantastic. One problem I had was the sink, the water coming from the tap was not smelling very nice. So I brushed my teeth with bottled water.

Helpful?
Thank Jeeei
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 14, 2016 via mobile

The price we paid for this property was very well worth every Ruble !!! The rooms are clean, well lit and with the best amenities. The concierge is not at all helpful !!! Very bad experience with them. The breakfast is decent, but being a Sheraton, could be a much better spread. A decent hotel to stay in Moscow if... More 

Helpful?
Thank Gautam K
Odessa, Ukraine
Level Contributor
609 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
4 of 5 stars Reviewed June 14, 2016

Everything was fine and efficient (except the stupid locking of the minibar after refusal to place a deposit) Other than that - room, bed, pillows, bathroom, iron and board - everything was exactly as expected Breakfast also very nice. Recommended - great location next to Belorussky Rail Station

Helpful?
Thank AndersUA
Nicosia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

Really nice hotel close to Belaruskaya station, just 5' walk, where you get the train express to Sheremetievo. The hotel rooms are small as well as the common areas. Clean places, very nice service and professional English speaking staff. Fantastic free wifi. Value for money as a whole

Helpful?
Thank Andys P
Questions? Get answers from hotel staff and past guests. Ask a question

312 photos of this hotel

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Staying in Presnensky

Neighborhood Profile
Presnensky
The neighborhood is divided into two major halves by Krasnaya Presnya street: the southern part highlights Moscow city – businesses contained in skyscrapers along with the White House - where the Russian government works. The north is a bit more relaxed and casual, visitors here will find the Moscow zoo, National Centre for Contemporary Arts and a number of fine restaurants. The beautiful neo-gothic Cathedral of the Roman Catholic Church of the Immaculate Conception of the Blessed Virgin Mary is usually packed with the events such as organ music concerts.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 

Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow > Presnensky
Price Range: $113 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Moscow
Moscow Sheraton
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#23 Luxury Hotel in Moscow
#29 Family Hotel in Moscow
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