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Sheraton Palace Hotel Moscow

Booking.com$112*
View Deal
#19 of 313 Hotels in Moscow
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$136*
$112*
$115*
$136*
$112*
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Sheraton Palace Hotel Moscow
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739 Reviews from our TripAdvisor Community

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Showing 393: English reviews
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Reviewed 4 days ago NEW

Decent business hotel with high security , walking distance to Tverskaya and Red Square ( a bit of a longer walk), v fast internet . The bar was not my favourite - you are better off finding something else on Tverskaya (loads of cafe/restaurants nearby incl. Starbucks across the road). Super convenient for a short business trip as it is...

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Helpful?
Thank olya g
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear olya g! Thank you for staying at Sheraton Palace Hotel Moscow and I very much appreciate your time in giving us your valuable feedback. I am delighted to hear that you had a nice stay at our hotel and would like to thank you for your kind comments, especially to our security system and the location of the hotel....

Moscow, Russia
Reviewed 1 week ago

Our colleagues from Europe had chosen Sheraton Palace Hotel as their accommodation during Metalloobrabotka-2017 exhibition week from 14th till 21st May. The business schedule was rather busy and tough and therefore it was quite essential to have a really nice stay and good relax in the evenings with easy to reach cafes, restaurants, shops and places of interest around. And...

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Helpful?
Thank juliaselivers2va
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear juliaselivers2va! Thank you for choosing Sheraton Palace Hotel Moscow as a place of your colleagues' residence recently. I am delighted to learn that we were able to leave a positive and lasting impression on you and your colleagues. We appreciate your warm words towards our staff and we are more than happy to hear that your experience has been...

Reviewed 1 week ago via mobile

It's a good and decent business hotel and conveniently located. The reception are quick and efficient. I had a late dinner at the piano bar the first evening which was very good. The breakfast is very good and there is a wide selection.

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Helpful?
Thank RNurein
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear RNurein! Thank you for staying at Sheraton Palace Hotel Moscow and sharing your experience. I am delighted to learn that you liked our dinner and breakfast. I also appreciate your kind words towards our staff and location of the hotel. I hope to welcome you back to Sheraton Palace Hotel Moscow! Best regards, Georgy Oleshchuk General Manager

Warsaw, Poland
Reviewed 2 weeks ago via mobile

A decent business hotel, close to Moscow city center. Pros - location, pretty big rooms, polite stuff, nice breakfast. Though... the rooms would benefit from re-furbishing, bed was run down (definitely not 5* standard) shower with a curtain...

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Helpful?
Thank Bartek_Ki
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Bartek_Ki, Thank you for choosing Sheraton Palace Hotel Moscow during your recent trip to Moscow! We are grateful to your comments regarding your stay and your positive feedback about our breakfasts and staff. We are very much concerned to meet guest’s demands and your opinion is very important for us. In regards to your comment about the room design,...

Boston, Massachusetts
Reviewed April 11, 2017

Reception was very friendly and accommodating. Assisted us with ordering taxis, coordinating the destination and determining the cost so we knew how much cash needed on hand. It really helped when we can't speak the language. Breakfast was included in our rate, and the dining room was quick and easy to pop in, allowing to maximize on sleep which is...

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Helpful?
Thank krile24
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Guest! Thank you for choosing Sheraton Palace Hotel Moscow as place of your residence and for taking the time to leave your feedback. It is integral to our ability to continue to improve our service. We are delighted to hear that you had a pleasant stay in spite of some disappointment with the room but we do appreciate your...

Gilbert, Arizona
Reviewed March 28, 2017

I was impressed with every aspect of my stay at the Sheraton Palace. Check-in and check-out was friendly and professional. Assistance with reservations and other matters with front desk staff was always great. Staff at the Piano Bar and the restaurant was also outstanding. Next time in Moscow, I will make the same choice.

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Helpful?
Thank Jay M
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Jay M, Thank you for sharing your experience at the Sheraton Palace Hotel Moscow. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

The Netherlands
Reviewed March 6, 2017

Great hotel, nice rooms; staff friendly and helpful; excellent breakfast.I did not try the restaurant. Easy walk to red square. Rooms were a bit stuffy, not easy to change but that is probably cultural, Russians like to stoke things up. Good taxi service to the airport.

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Helpful?
Thank Traveling_brand
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Traveling_brand, Thank you for choosing Sheraton Palace Hotel Moscow and for taking your time to share a nice feedback regarding your stay. It is a pleasure to hear that you have enjoyed your time with us. We love to see your comments and really hope there will be an opportunity for us to host you again on your journeys...

London, United Kingdom
Reviewed March 1, 2017

Stayed at this hotel again after an 8 mth break, and although under new management I am sorry to say that the hotel is "much the same"... ! Upsides - Great location, clean and tidy rooms, gym is small but reasonably well equipped and the breakfast is ok. Downsides - Staff - I'm not sure they want to be there,...

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Helpful?
1Thank guiltypleasure798
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear guiltypleasure798, Thank you very much for coming back to our hotel and for letting us know your thoughts about the stay. I appreciate your pleasant comments about location, rooms, gym and breakfast. I am very concerned to learn of your disappointment with our services you encountered at the hotel. Would you be so kind to give me more detailed...

Vienna, Austria
Reviewed February 7, 2017

I have been again at this hotel after a break of several years. It has since a year a new owner and is now providing again a good service. They have completely renovated the hotel, including reception area, bar, rooms incl. bathrooms and also the lounge. Due to location, combined with provided service and the new rooms I can recommend...

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Helpful?
Thank Dietmar F
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Dietmar F, First of all, thank you very much for your loyalty. It is a pleasure to hear that you have enjoyed your time with us. I look forward to welcoming you again at our hotel and hope that your next visit will also be delightful. Best regards, Georgy Oleshchuk General Manager

Nagpur, India
Reviewed February 7, 2017

This is a great upscale choice for Moscow. We got a great deal and we very happy to stay here. The rooms on my floor were as expected for a 5 star hotel and very spacious. The breakfast is excellent too. In terms of service, I expected much more, as the front office seemed rather indifferent and the concierge more...

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Helpful?
Thank rahulkale
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Rahulkale, First of all, thank you very much for choosing Sheraton Palace Hotel for your stay during last trip to Moscow! I was pleased to learn that you have enjoyed our rooms and breakfast. Regarding your comment about concierge service let me please explain you this moment. I dare to suggest that you may mix up our concierge and...

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06/04/2017 06/05/2017
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Staying in Presnensky

Neighborhood Profile
Presnensky
The neighborhood is divided into two major halves by Krasnaya Presnya street: the southern part highlights Moscow city – businesses contained in skyscrapers along with the White House - where the Russian government works. The north is a bit more relaxed and casual, visitors here will find the Moscow zoo, National Centre for Contemporary Arts and a number of fine restaurants. The beautiful neo-gothic Cathedral of the Roman Catholic Church of the Immaculate Conception of the Blessed Virgin Mary is usually packed with the events such as organ music concerts.
Explore this neighborhood
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 

Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow > Presnensky
Price Range: $116 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Moscow
Moscow Sheraton
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#19 Luxury Hotel in Moscow
#28 Family Hotel in Moscow
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Palace Hotel Moscow staff and other travelers.
5 questions
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Questions? Get answers from Sheraton Palace Hotel Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms facing the main road can be noisy 24x7”
guiltypleasure798, Mar 1, 2017 | Read review
“choose an room showing inside (no street view) as it's more quiet”
DietmarF_12, Feb 7, 2017 | Read review
“Try to become a platinum or at least gold member at SPG and get benefits”
CaroNuremberg, Jan 17, 2017 | Read review
“ask for a rear room, not faced to the road, this is always busy”
TravelingBizzMan, Nov 15, 2016 | Read review
“7th floor street view rooms are much spacious . 705 and 735 are closest rooms to lounge . The club is accessible by room key after 11 PM .”
saahmed60, Nov 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$112* /night
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Orbitz.com$115
TripAdvisor$112
HotelQuickly$136
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*Disclaimer
Prices are for 1 room, 2 adults
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