Great location. Room was clean with all the amneties needed during the stay. Wifi was good, no issues. Sleep quality good. Staff is very friendly and always helpful. Coffee at breakfast could be better, maybe a better machine.. Just my view. Thanks.
Great location, very friendly staff. Close to the metro and various shopping malls/restaurants. Wifi is good. Breakfast needs to improve as the desert part is nice but the rest could be better, thats my opinion based on the level of your hotel. Rooms are nice and clean.
The hotel is very well located, few minutes walk from the red square, metro and all main spots in Moscow's center. The rooms are beautiful, comfortable and well equipped. The spa is delightful, it includes a heated pool, sauna. The restaurant offers an exquisite Russian cuisine, all the dishes were succulent, delicious the interior is stunning and the service discreet but efficient. The lavish breakfast buffet in the morning offers a wonderful selection and the piano is definitely a plus. The entire team is also excellent, from the bell staff, receptionist, housekeeper, bartender, waiter and waitresses at the restaurant. That hotel is definitely a true gem!
I got recommanded this hotel from my Moscouvite girlfried that was once in restaurant there. I was planning a last minute weekend trip to Moscow and hotel was quite high on my short list due to excellent position and unsually favourable rate. After the Interconti (although I am premium gold member) refused early check in free of charge, even if there was availability, I decided to give a try to Savoy. Now, there are phrases you keep hearing all the time. One of those we that we work with people repeat: there is: there is no chace for a good first impression. Well Savoy prooved that there is one. As I arrived to the hotel at 7am, the start was not good. Bell boy somehow unatentive, did not open the door, did not take care of my suitecase. The young man at the reception did not wear a jacket or a name tag. I could have checked in right away, but for the extra payment of 3000 RBL. No hard feelings, because early check in was agreed per phone from 10am, but could have been dealed otherwise I think. Anyway, they made me a huge favour. I had a splendid breakfast at Dr. Zhivago and I had chace to see Moscow like I never did before. Almost without traffic, withoung madening crowds, Red Square almost empty. When I came back shortly after 10am, the impression was totally different. Another bell boy very attentive. Two very nice ladies (Olga and Nina) checked me in frinedly and efficialy. They were at disposal for questions also later in a very friendly manner. I was escorted to my room. Everything in hotel is in a perfect condition. Elevator, floors and of course room. Very nice and stylish furniture, also bathroom very confortable and everything what you expect to get in a 5* hotel. Bed also very confortable, enough of electrical sockets, lights and internet fine. They brought me vase for flowers. I stayed in many 5* properties around the world, but I think this the first time they brought porcelain and not a plastic or glass vase. Very stylish. I had some time to test pool and sauna. Sauna normal, pool very big for a hotel pool. Easy to reach from the room. Before we went out, we had aperitff in hotel bar. Also there service was very friendly and fast. Breakfast ist beeing served in magnificent Savoy Restaurant and it is experience by itself. Choice is on the level of Russian upscale hotel, me personally I would wish a bit more choice of cheeses and better bread, but there are other things such as sirniki and blini that compensate for it. Omlette was hot an tasty. Piano player makes a very special ambience. Check out also very friendly and I am sure I will come again if the possibility will arise. The only negative thing is the turn down service. The rooms are perfectely clean on arrival, but in the evening the room maid only leaves chcolaits and goes. No preparation of bed, no curtain donw. Nothing. Generally, many room mades are from central Asian republics and on some occassions even communication in Russian is a bit complicated with them.…
I am very impressed that Savoy Moscow, voluntarily agreed to cancel my booking and refund in full, due to my flight being cancelled. I will definitely book with your hotel again, once travel restrictions are lifted.
We’ve stayed at Savoy a few times due to its location, room comfort, style. Still very good but some bullet points: * no tea/coffee making facility in room but you can ask for it * no iron/ironing board, and it’s not listed as available, but you can ask for it and it arrives. * junior suite 212 has 3 windows overlooking some other structure, so no view. Not a problem for us on this trip, but do check in advance if it matters to you. * very comfortable bed * breakfast room is really nice with a pianist and fish in a fountain.
We enjoyed our 4 night stay in this beautiful hotel. Clean, beautifully decorated for Christmas, all the facilities in a castle - like building. There is doorman always to open the doors for you, as well as umbrellas available. The reception staff were always amiable, helpful and ready to help with directions and to connect to wifi (In Russia you have to have a local number to connect to Wifi.
Hotel Savoy is very nice, coasy, enaf small hotel. Very nice staff at hotel. Nice rooms, good service. Normaly I visit Moscow 10 times per year. Try stay this hotel as often as it’s possible. Very good breckfast. Real luxury hotel.
30 Dec 2019 to 2 Jan 2020 The location is very strategic for us as we planned to celebrate New Year Eve at Red Square (800 metres) & shopping Malls are nearby. Walking distance to everywhere we wish to visit. The building & internal renovation are simply historic, very nice & classic. Breakfasts were good, many choices, served with live piano. We checked out the swimming pool on the 2nd floor, warm water, clean & nice, can swim in winter. Staffs are friendly & speak English mostly. However there are few points that fall short of the 5-Stars Hotel. 1. the carpets in the room are aged and stain can be seen clearly. 2. On 1 Jan 2020, 8.30am, the house keeper knock on doors to ask if we need house keeping, (we had late night), we read this from other reviews & it turned out to be true. 3. On 31 Dec 2019, or (1.20am 1.1.2020) we came back from Red Square & we would like to order drinks from the Hotel’s Bar, we sat in the Bar for more that 30 minutes but no waiters came to take our order, we gave up waiting & go back to the room. Overall it is a pleasant stay but Savoy fall short a little of a 5-Star Hotel.…
The hotel location was excellent this why we choose it and breakfast was nice I don’t give 5 stars for 3 points 1-the reception ask for card guarantee for the mini bar and they charge us 5000 Russian rub without he even say or notify us about the amount he wants to block or charge 2-we asked for kettle from the reception and the brought it to the room and we found inside ONLY 2 packs of Tea and 3 packs of sugar ... is it’s for 5 stars hotel !!? And during 3 days OF our stay they didn’t refill it even once So we had to find super market and buy coffee and tea for ourselves 3- cleaning was not good ( we left two glasses after drinking tea from first day and until we left in day 4 it wasn’t changed or removed or cleaned