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Mercure Arbat Moscow

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Mercure Arbat Moscow
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1,311 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Arbat Moscow
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Showing 671: English reviews
Tel Aviv, Israel
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 20, 2014

We stayed at the hotel for 2 nights. Good location, close to the metro station and shopping are Nice room. Clean and well-maintained, but, a bit small. Breakfast was nice even beyond expectations from hotels in Moscow. Regarding the Service. Is bad by any standard. We ordered room service. 2 dishes of salad at an exorbitant price. The food arrived... More 

Helpful?
2 Thank yad1104
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for taking the time and posting your review regarding your recent stay at Mercure Arbat Moscow. I am sorry that service of the restaurant didn’t meet your expectations. Your feedback has been shared with the F&B Manager in order to run an additional training with staff. Meanwhile, we advise every guest on arrival... More 

Murmansk Oblast, Russia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed December 16, 2014

Everything positive other guests have said was true. I found the hotel to be faultless, and I regularly travel so am used to seeing at first hand if a place merits good reviews or not. The room allocated on arrival was spacious and cosy, the breakfasts delicious and a huge selection to appeal to many tastes. Stayed for 6 nights... More 

Helpful?
2 Thank tybraf
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for your warm feedback on Tripadvisor.com! We are very happy you enjoyed your long stay at Mercure Arbat Moscow. We really appreciate your high evaluation of our professional staff – it is a great reward for us! Our team will be happy to welcome you again next time! Best regards, Ada Egorova General... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 15, 2014

My hopes was for a decent hotel but when on arrival finding it was very modern and fresh with welcoming staff my hopes for the room increased. The room didn't disappoint. Although it was a standard room it had everything you could wish for. Well, no minibar in the Standard category but a fridge was available so it was easy... More 

Helpful?
2 Thank Christer L
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Christer! Thank you very much for such a nice feedback on Tripadvisor.com and for your kind comments about our hotel! We are extremely glad to hear how highly you valued our service! Your willingness to return is the best reward for all our team. We will be happy to welcome you at Mercure Arbat Moscow again! Best reagrds, Ada... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 8, 2014

We booked the hotel after reading the reviews on TripAdvisor and we were not disappointed. The room was spacious, tastefully decorated and quiet. The breakfast was very good and there was plenty to choose from. The staff was welcoming and helpful. They were very quick to help us when we walked into the hotel after coming back from dinner and... More 

Helpful?
3 Thank 475faridaw
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! It was a great pleasure to read such a nice and positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! We were happy to hear, that you experienced a great comfort and had a good time with us. We are looking forward to a chance of welcoming you back and soon at our hotel! Warm wishes, Ada... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 8, 2014 via mobile

Very good location close Arbat street, nice and cozy rooms and good breakfast. The staff is very helpful and speak english also. I highly recommend to stay in this hotel. If I return to Moscow I will stay in The Mercuri Arbat hotel again......

Helpful?
2 Thank Agnès C
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Agnes! Thank you very much for sharing your feedback regarding your recent stay at Mercure Arbat Moscow Hotel! We highly appreciate, that you have chosen our hotel and are very glad, that you enjoyed our service, rooms and location. Your willingness to come back again is a great reward for our team. It will be a great pleasure to... More 

Krakow, Poland
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 29, 2014

The hotel was great, and the staff were very kind and helpful. Very good location in the historical center of Moscow in a small side street. Only 30 minutes walking to the Red Square, the metro station Smolenskaya is only 20m away from the hotel. Amazing and delicious breakfast - a wide choice of food, good quality, fresh with the... More 

Helpful?
4 Thank Kadasia
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! I am very delighted, that you liked your stay at our hotel and would like to thank you for your positive comments, especially for your compliments to our Chef. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by... More 

Ljubljana, Slovenia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 27, 2014

I booked this hotel for my business trip based on reviews on TripAdvisor. Hotel has fulfilled all my expectations: - Excellent location - Superb service - Kind and helpful staff (Special thanx to Ms. Maria at the reception, it is rare to see such level of service). - Room whit all amnesties required by business traveller and spotless clean. -... More 

Helpful?
2 Thank janpo
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me thank you for staying at Mercure Arbat Moscow Hotel and posting such a nice feedback about it! It is our pleasure to provide welcoming and professional service for our Guests! Thank you once again for recommending our hotel on Tripadvisor.com, we highly appreciate it. We are looking forward to welcoming you back at our hotel... More 

Berlin, Germany
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 22, 2014

This is a lovely new and smaller property in the middle of Moscow, close to everything you want to be close to: metro station, main streets, good shops and restraurant and Arbat -a lovely artistic shop street. The location of the hotel has two advantages: one is, it is in a small side street and it is quiet yet central.... More 

Helpful?
2 Thank LalaiDama
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! First of all, let me thank you for posting such a positive review regarding your stay in Mercure Arbat! It’s so great to meet our Guests’ expectations, whether it is a comfortable room, friendly staff or restaurant service. Inspired with your nice comments we assure you that we will continue to deliver great service at all times.... More 

Helsinki, Finland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

Really nice boutique style hotel in a quiet street (it was hard to find first) right next to metro and arbat walkingstreet with many cafes. If you are on a budget, I would recommend MuMu restaurant (a chain). Nearest one was located right next to the closest metro stop.

Helpful?
1 Thank Hipsujaporri
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. Your nice review is the best reward for us and it encourages us to do excellent work every day. Looking forward to seeing you at Arbat Moscow Hotel very soon! Best wishes, Ada Egorova General Manager Mercure Arbat Moscow More 

St. Petersburg, Russia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 19, 2014

I have traveled a lot to Moscow - almost all for business purposes; and this hotel gives the best overall value in all the Hotels I have stayed in Moscow. Very nicely decorated rooms, good open buffet breakfast, great location and friendly staff (hard to find in Russia) I certainly recommend it.

Helpful?
2 Thank M_Hulusi
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. It is a great pleasure to hear that you enjoyed our rooms, breakfast and attitude of our staff. We are looking forward to welcoming you back at our hotel soon! Cordially, Ada Egorova General Manager Mercure Arbat Moscow More 

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Staying in Arbat

Neighborhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow > Arbat
Price Range: $86 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Moscow
#6 Family Hotel in Moscow
#6 Business Hotel in Moscow
#7 Luxury Hotel in Moscow
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