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Mercure Arbat Moscow

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Mercure Arbat Moscow
Mercure Arbat Moscow
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1,441 Reviews from our TripAdvisor Community

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Showing 720: English reviews
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Reviewed 4 days ago NEWvia mobile

A nice hotel with comfortable fixtures. Room was very warm and had to open window which meant it was quite cold by morning but I suppose that's personal preference. Food in evening and breakfast was very nice. Staff very friendly and welcoming

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Helpful?
Thank Owen J
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Owen! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our friendly welcome. It is a pleasure to read, that you enjoyed food offered...

Reviewed 1 week ago

4,5/5 Stars for me. We stayed for 4 nights in this Hotel (breakfast incl.) The rooms are big and stylish, however some need a bit of renovating done - you could often notice damaged places on the walls in the room. The staff is very polite, nice and very helpfull, they would always go out of their way to make...

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Helpful?
Thank Nana L
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guests! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your review of our hotel. We are very happy that you enjoyed our fantastic location and breakfast. I am thrilled to hear that the staff went out of their way to offer the best customer service and that and that...

Oslo, Norway
Reviewed 1 week ago

The rooms was even better then I had hoped for after looking at the pictures online.. Big rooms and bathrooms that was nice and fresh. really close to Metro and to restaurants. The staff was really helpfull. The breakfast was expensive.

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Helpful?
Thank M0nicaN0rway
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for taking the time to share your feedback regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. It is a pleasure to read your kind words on our helpful team and fresh rooms. In...

Reviewed 1 week ago

Great short trip with my daughter, was there for 2nd time, good location, nice clean and quiet hotel and great staff, we checked out before official kick-off of breakfast this Sunday morning and the staff was very kind to pack some fresh croissants, Easter eggs (!) and good cappucino for us to the way, thank you Mira & colleagues!

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Helpful?
Thank Urmas U
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Urmas! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and that our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding our fantastic location and hotel overall....

Baku, Azerbaijan
Reviewed 2 weeks ago

The hotel has excelent location for tourists. Metro station is just across the road. Although the hotel is on the quiet street, it's just 2 minutes walk to Arbat. Hotel is clean, rooms are cosy and beds are very comfortable. Breakfast is fantastic, staff is very friendly.

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Helpful?
Thank elvina_ali
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Elvina! Thank you for posting a fabulous review of your stay at Mercure Arbat Msocow hotel. The location of the hotel is ideal for sightseeing, with many of Msocow's most iconic landmarks just a short walk away, and the plentiful buffet breakfast in La Promenade restaurant is a great way to start the day. We look forward to welcoming...

Surrey, United Kingdom
Reviewed March 20, 2017

Stayed here for two nights break whilst travellling from London to Hong Kong by train. Location is perfect, next to metro station - once stop to kremlin etc. Also nice restaurants easy to walk to. Room very comfortable, and staff very helpful and friendly. I was allowed to check in at 11am which was really helpful. More information in room...

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Helpful?
Thank ANDY K
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Andy! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome. It is a pleasure to read, that you enjoyed...

London, United Kingdom
Reviewed March 19, 2017

This is a really nice hotel for a city break in Moscow: great location, right beside Arbat street; close to the main touristic attractions; nice room; great staff. Couldn't have picked a better hotel for our extended weekend in Moscow!

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Thank Rachel L
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Rachel! Thank you very much for your exciting feedback on Tripadvisor.com regarding your stay at Mercure Arbat Moscow hotel! We are extremely glad to know that the hotel met your expectations with its cleanliness, decency, comfort and, of course, its staff! That is the greatest reward for us! We are always happy to see you at our hotel again!...

Tunis, Tunisia
Reviewed March 17, 2017

From the reservations to the front desk, they where all very helpful. Reservations extended, airport pickup change, room change, nothing was too much and always with a large (and sincere!) smile to help. The restaurant/bar, casual concept, is nice and the good selection to have a quick meal. The only aspect which could be improved is the gym. A tiny...

Review collected in partnership with Accorhotels.com
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1Thank Christophe P
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Christophe! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome. It is a pleasure to read, that you enjoyed...

Reviewed March 14, 2017 via mobile

First visit to Moscow. Stayed here for 10 days. Excellently located at the end of the very pleasant and pedestrianised Old Arbat St - and also next to New Arbat Street, both of which have numerous shops, bars and restaurants to offer. Also a metro station on the doorstep. Staff were all extremely friendly and helpful, giving me tips and...

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1Thank Ben K
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Ben! Thank you for sharing your glowing feedback of your experience with us at Mercure Arbat Moscow hotel. I am delighted that you highlight our superb location, breakfast & the high level of service displayed by the team. We highly appreciate your willingness to stay at Mercure Arbat on your next visit to Moscow. We will be extremely happy...

australia
Reviewed March 10, 2017 via mobile

We stayed at both the Mercure Arbat and the Mercure Baumanskaya during our recent stay in Moscow. ( I have reviewed Baumanskaya separately.) Both are similar in terms of comfort; great beds, great showers, extremely clean and comfortable in every way. And both are two metro stops from the centre. The Arbat location is slightly better as it's a little...

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Helpful?
Thank janebieger
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for posting a positive review of your stay at Mercure Arbat Moscow. Indeed, the location of the hotel is perfect for business or leisure, with many of Moscow's must-see sights just a short walk away and an adjacent transport hub for quick and easy access across the city. We are delighted you enjoyed staying in...

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Staying in Arbat

Neighborhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow > Arbat
Price Range: $87 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Hotwire, Priceline, Booking.com, ACCOR, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Mercure Arbat Moscow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Moscow
#5 Luxury Hotel in Moscow
#6 Family Hotel in Moscow
#6 Business Hotel in Moscow
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Arbat Moscow staff and other travelers.
19 questions
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Questions? Get answers from Mercure Arbat Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“606 is big”
M0nicaN0rway, 1 week ago | Read review
“city break”
87rachell, Mar 19, 2017 | Read review
“Great location and friendly staff”
Russoturisto1, Mar 6, 2017 | Read review
“Ask for a quiet room”
LAR60, Mar 4, 2017 | Read review
“some rooms has a beautiful view”
andranikg_13, Nov 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question