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Mercure Arbat Moscow

Smolenskaya Sq., 6, Moscow 121099 Russia
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Traveler (713)
Panoramas (7)
Room & Suite (431)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.


#12 of 742 hotels in Moscow
Travelers' Choice

Welcome to Mercure Arbat Moscow, your Moscow “home away from home.” Mercure Arbat Moscow aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Given the close proximity of popular landmarks, such as GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), guests of Mercure Arbat Moscow can easily experience some of Moscow's most well known attractions.

Mercure Arbat Moscow is a charming hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features a 24 hour front desk, a concierge, and 24 hour check-in. Plus, guests can enjoy a sauna and an on-site restaurant, which have made this a popular choice among travelers visiting Moscow.

While visiting Moscow, you may want to try some lobster at one of the nearby restaurants, such as Rybniy bazar, Menu, or Boston Seafood & Bar.

If you are interested in exploring Moscow, check out one of the art museums, such as The Armoury, The State Tretyakov Gallery, and Pushkin State Museum of Fine Arts.

Mercure Arbat Moscow puts the best of Moscow at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
24-hour security
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Flatscreen TV
Bath / shower
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Russian, Spanish


Full view
100Great for walkers
Grade: 100 out of 100
157Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
1946Reviews40Q+A100Room tips
Traveler rating
  • 1,370
  • 499
  • 50
  • 18
  • 9
Time of year
Traveler type
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Popular mentions
Fatema A wrote a review Jan 21
Manama, Bahrain5 contributions1 helpful vote
Excellent location and great rooms Metro close by Well furnished clean rooms Nice view Great value Delayed room service Staff not provide service expected of 4 star international chain hotel. We asked for help with the luggage and they refused.
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Date of stay: January 2022Trip type: Traveled as a couple
sbosisio wrote a review Dec 2021
Cucciago, Italy7 contributions8 helpful votes
I just spent a week in hotel mercure Arbat moscow for my business trip. As usual the service satisfied my expectations. A very big thanks to all the staff, from reception till restaurant. Clean, efficient and answering to all request and having also patience with customers SIMPLY THE BEST Simone Bosisio
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Date of stay: December 2021Trip type: Traveled on business
Response from Irina Nacharova, General Manager at Mercure Arbat Moscow
Responded 4 weeks ago
Dear Mr. Bosisio, Let me express our sincere gratitude for your loyalty to Accor, for staying with us and for sharing your glowing feedback on Tripadvisor.com! It is always great to hear from our Privileged guests. We are most grateful for your kind words and for taking the time to recognize our team for our friendly and considerate service. It is a pleasure to know that you were satisfied with warm welcome. It is honor for us to be a hotel of your choice in Moscow. We truly enjoyed having you as our guests and we look forward to your return soon. Kind regards and our best wishes in the coming New Year! Irina Nacharova, General Manager Mercure Arbat Moscow
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Anna Akopyan wrote a review Oct 2021
9 contributions
Mercure Arbat Moscow was my perfect “home away from home”, where I resided for two weeks. The entire staff aimed to make my visit as relaxing and enjoyable as possible – thank you ladies. This is hands-down the best hotel in the center of Moscow, and it is located minutes from the metro “Smolenskaya”. Put on your sneakers and experience all of the popular landmarks, such as the GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), and countless monuments – also do check out the Dr. Watson and Sherlock Holmes monument near the hotel! Besides being close to so many amazing restaurants (Eshak, Frank by Basta, White Rabbit, etc., there is also a grocery store “Azbyka Vkysa” (on the expensive side), a pharmacy (Apteka), a MTS (phone carrier), post office (Pochta), a pub (John Bull), Paul (café), a bakery – U Palycha, a Sephora, a nail place (named Wax Nail; note – they do not offer waxing services), and a McDonald’s ---- all within less than a minute walk. My charming room had a luggage chest, a teapot, a hairdryer, lots of light, a comfortable chaise that I dreaded getting up from, a spectacular view, air conditioning and heat, and free Wi-Fi. When I return to Russia in 2022, I will certainly request this room. The hotel features a 24-hour front desk, a concierge, a restaurant, and a 24-hour check-in. All of this comes in handy when you’re still adjusting to the time zone and need either food or champagne at odd hours of the day. Also, if you need champagne, Artem at the bar is very knowledge. And if you need your clothes dry cleaned, Maria will explain to you the process. The on-site restaurant offers delicious meals, but I don’t recommend the HH deal aka Aperitif with Mercure. I ordered a glass of wine and the dish that came from the chef was a sad bruschetta. Maybe I just got unlucky, but maybe it’s because I was expecting one of the fancy toasts pictured in the advertisement. The gym is open 24/7, make sure to plan accordingly as you need to sign up to use it. Treadmill works well. The sauna is located within each of the bathrooms at the gym, however, if someone is working out and you are hoping to only use the sauna, you can only sign up for the time that the entire place is vacated. But who has time for this when you’re visiting the largest city in Europe? I reached out to the hotel prior to my arrival and requested a room not near an elevator nor a staircase with a beautiful view. The hotel met my meets by offering me a room that is away from all of the noise with a breathtaking view. In the evening of my arrival, I received a lovely note from the General Manager Irina Nacharova with “GoodFood” brand of cherry covered chocolates and two bottles of “Pago” orange juice. The receptionist, Alina, was able to let me know how I can order these chocolates, unfortunately, I never got around to that task. When I extended my stay, I received another note from GM Irina Nacharova with “GoodFood” brand of banana covered chocolates and two bottles of “Pago” orange juice. The receptionist was so sweet in providing me with the bag of the “GoodFood” brand of cherry covered chocolates – which I brought back to America and now terribly regret not buying more from the online store. Huge shoutout to Diana at the front desk for helping me with ordering taxis, providing tips on how to use various taxi applications, and letting me know where to order decorative cakes from – U Palycha. She is one of the politest people I have ever met in my life. As a guest, if you’re stuck with something, she is able to resolve the situation in seconds. Another shoutout to the entire housekeeping staff (I only remember Masha) who were able to execute all of the tasks written out – apologies for being the guest that sometimes vacated the room at late hours. The staff is very kind and helpful, I can’t wait to return. Overall, I was very pleased with my hotel pick. Thank you.
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Date of stay: September 2021
Sleep Quality
Room Tip: Best room is 521
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Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded Nov 5, 2021
Dear Valued Guest, Thank you so much for choosing Mercure Arbat Moscow Hotel and for taking the time to place your glowing detailed review of our hotel. We are very grateful for your positive comments, which will be shared with our hotel team. Inspired with this one, we assure you that we will continue to deliver great service at all times. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. Our team really tries to create a 'home away from home' for all of our guests, and I am delighted that they have delivered! We invite you to stay at Mercure Arbat Moscow again! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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d0r0nin wrote a review Sep 2021
1 contribution
Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Sleep Quality
Trip type: Traveled on business
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded Sep 20, 2021
Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, breakfasts, as well as our Reception team and particularly Svetlana! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Jrodrmed wrote a review Jul 2021
Madrid, Spain103 contributions79 helpful votes
It was everything good. Well located and the staff really nice. They gave me an unexpected gift and surprise because of my birthday. The rooms are very quiet and the breakfast buffet is good Totally recommendable!!!!!!!!!!!!!!!!!!!!!!!!
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Date of stay: July 2020Trip type: Traveled with family
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded Aug 11, 2021
Dear Valued Guest! Thank you very much for taking the time to post a review and for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are so happy to hear that you enjoyed our small gift on your Birthday! Indeed your recommendations of our hotel are highly appreciated by all of us. Thank you! Our team will be glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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$64 - $150 (Based on Average Rates for a Standard Room)
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Old Arbat / Arbat / District Central (TsAO)
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Frequently Asked Questions about Mercure Arbat Moscow
Which popular attractions are close to Mercure Arbat Moscow?
Nearby attractions include Skazka (0.1 miles), E. Vakhtangov State Academical Theatre (0.3 miles), and Old Arbat (Stary Arbat) (0.2 miles).
What are some of the property amenities at Mercure Arbat Moscow?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Arbat Moscow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Arbat Moscow?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Mercure Arbat Moscow?
Conveniently located restaurants include KU: Ramen Izakaya Bar, Zodiac, and White Rabbit.
Are there opportunities to exercise at Mercure Arbat Moscow?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Mercure Arbat Moscow have airport transportation?
Yes, Mercure Arbat Moscow offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Arbat Moscow?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Arbat Moscow offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Arbat Moscow?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Mercure Arbat Moscow?
Many travelers enjoy visiting Red Square (1.5 miles), Moscow Kremlin (1.3 miles), and Kremlin Walls and Towers (0.9 miles).