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Mercure Arbat Moscow

Overview
Smolenskaya Sq., 6, Moscow 121099 Russia See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star accommodation
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Spa
Air Conditioning
Airport Transportation
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Sauna
Wheelchair access
Pool
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Travelers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Travelers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
109
Price range
$69 - $160 (Based on Average Rates for a Standard Room)
Location
Russia > Central Russia > Moscow > Arbat
Nearby
Arbat
Crowds of tourists, both local and international take
in Old Arbat and its modern and gigantic peer – New
Arbat. One reason visitors keep coming is no doubt
Konstantin Melnikov’s famous private house, now open
to the public and worthy of a visit. After exploring
one of the oldest parts of Moscow, avoid the crowds
and turn to the side streets and boulevards where
calmness and affordable food is plentiful.
...More
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Reviews & more
1,743Reviews
807Photos
32Q+A
100Room tips
Traveler rating
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  • English
Show reviews that mention
Loved the location, handy to the metro which is the best way to get around Moscow. Also lots of cafes, eateries and souvenir shops and convenience store in the immediate area. Old Arbat Street quite lively at night but our hotel room was quiet (not much noise from the exterior fo
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Response from Elena G, Rooms Division Manager at Mercure Arbat Moscow
Responded 2 weeks ago
Dear Valued Guest! Thank you for your review of Mercure Arbat Moscow hotel. We appreciate you taking the time to provide feedback from your recent stay. We are very glad that you enjoyed the hotel location and proximity to the Old Arbat. I am sorry that service didn’t meet your expectations completely. Our front desk staff is often praised for their friendly, helpful attitude, so I apologize that you did not get to experience it on this occasion. It’s a pity that you didn’t share your comments with us during your stay. At Mercure we strive to provide the highest level of service to each of our guests, and I will be extremely grateful if you send us the more detailed information regarding points you were dissatissfied with. Please contact us directly via official hotel e-mail address. We will highly appreciate your assistance. Thank you for your feedback once again. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel! Warmest regards, Elena Gorodinskaya Rooms Division Manager Mercure Arbat Moscow
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Been here before but with a new WiFi system the service is now POOR.

I've been told "oh, we can try another room for you" but sorry - that isn't a good answer. Nobody wants to play late night room swaps - moving luggage et al. A business hotel needs reliable WiFi throughout. It
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I wanted to surprise my woman and even they did not have Concierge, I sent flowers to the hotel and they placed them in our room before our arrival. But the surprise was that they gave us a free upgrade to the Privilege room with nice views to the street and not only this, they b
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Response from Elena G, Rooms Division manager at Mercure Arbat Moscow
Responded 3 weeks ago
Dear Valued Guest! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed your stay with us. I am thrilled to hear that the staff went out of their way to offer the best customer service. Your kind words are very much appreciated by us all and we hope to have the pleasure of welcoming you back again for many more special occasions in the future to make them memorable ones. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Stayed as part of a trip with friends in September. Hotel is in a great location, very near tube ( attractions in themselves). Rooms are very clean, bathrooms well appointed with an outstanding shower. Drinking water replenished everyday with sufficient to fill kettle ( advised n
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Response from Elena G, Rooms Division manager at Mercure Arbat Moscow
Responded 3 weeks ago
Dear Valued Guest! Thank you for the gracious compliments of Mercure Arbat Moscow hotel. We greatly appreciate you taking the time to write such a wonderful review. We are pleased to learn that you found our staff to be welcome and that you took full advantage of our fantastic location. We look forward to welcoming you back and hope to provide you with another pleasurable experience. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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We stayed here as a couple when we visited Moscow in September 2018. I contacted the hotel who was happy to help us with a letter as required to get our visa. They were easy to communicate with over email and helped us, free of charge. Upon arrival our room was nice, comfortable,
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Response from Elena G, Rooms Division manager at Mercure Arbat Moscow
Responded 3 weeks ago
Dear Leslie! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel location and rooms. The team is equally delighted with your generous comments about our staff. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Общий вид номера, из окна вид на Садовое кольцо
Отличная ванная в номере
Рабочий уголок в номере
Professional photo exclusively commissioned by TripAdvisorMercure Arbat Moscow
The Standard Room at the Mercure Arbat Moscow
Professional photo exclusively commissioned by TripAdvisorMercure Arbat Moscow
The Prestige Suite at the Mercure Arbat Moscow
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Am staying with you wef 14 August to 16 August. Hope to enjoy our stay. From India. How far is Red Square from your location?
Dear Christoph! Thank you very much for connecting Mercure Arbat Moscow. Our hotel is located within leisurely 30 minutes stroll to Red Square. We will be extremely happy to welcome you soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
0 votes
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Hello, What makes the privilege rooms special in this specific hotel? and is there a complimentary lounge for the privilege rooms? thank you very much :-)
I always get a privilege room as I am a platinum card holder with Accor Hotels. The difference is a fully stocked fridge that is free, only water, soft drinks and juice. I am not aware of a lounge for privilege rooms. This is the best hotel in Moscow, a I recommend it highly.
1 vote
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Is this hotel in Old Arbat street if no how long walk from Arbat street thanks
Arbat street is just 1 block away
1 vote
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Is this hotel in Old Arbat street if no how long walk from Arbat street thanks
Dear Muhammad, good afternoon! Thank you for your question! Mercure Arbat ideally located in the historical center of Moscow at the most beautiful pedestrian street of Arbat (just 160 m. from the hotel), famous by its artists, souvenir shops, numerous restaurants, cafés and bars. Best regards, Alexandra Abdulova Front Office Manager
1 vote
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Are you close to Red Square as moving from a tour group to be walking distance to tourist places. I am solo female from Australia so don't want to freeze to death walking around. I'm looking at 6-8 January ... hope there is snow
There will certainly be snow. Make sure to wear warm clothing and it is nearly 20 minute walk to Red Square. If dressed properly it is not a difficult walk. There is metro only 5 minutes from the hotel. Best of luck!
1 vote
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"To higher floor"
"Rooms on the south side have a street view."
"The rooms are good and spacious"
"Top Floor City Views"
"privilege rooms are excellent!"
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