Lotte hotel was great! the service was very attentive at all times. the hotel is beautiful with elegant decoration. the breakfast is delicious and the spa is 5 stars! it was so relaxing enjoying the sauna and the pool almost daily and thank you to the amazing service of the girls at the entrance of the spa, they were always so helpful and welcoming!
I was have been to Russia many times throughout my modelling career and my love of ballet, art, culture, traditions and faith among other things. I always had pleasant people and met people in positions I’d never thought I’d meet. Who were so kind. Very safe. Very kind. I actually had 1 female officer and 1 male officer on my 3rd night actually follow me to keep me protected in areas I’d wanted to visit. Highly recommend the hotel as well. It’s such a beautiful country. People have goggles on eyes for seeing bad in Russia and #Russia is AMAZING! And, the men are gentlemen and good looking. If you have class and culture and enjoy arts and seeing a lot of beautiful stunning churches and museums among other things (ski hill) you’ll LOVE ❤️ - Be back in July
Incredible hoel beginning from reservation to check out. There was no slightest issue throughout the whole process. Facilities including gym, spa, and lounge are amazing. The room are super clean and well maintained. The toilets have all possible features how to clean up) There is a room service twice a day. Native Bali girls doing very good massage. Incredible buffet breakfast with unlimited prosecco.
Another great stay at Lotte Moscow! Everything from cleanliness, service, greetings, restaurants, spa is perfect! Maybe just a small negativity; beds are too soft (orthopedic mattress would be wonderful) and a Concierge Anton who lacks smile on his face in comparison to each and every personnel in Lotte. Another comment for the people complaining on the prices, if you are not prepared to pay for the provided service, do not even come close .... as everything in this hotel is a proper quality and you have to be prepared to spend a lot!
Five-star hotel in the center of Moscow on Novinsky Boulevard. Rich interiors, there are several cafes on the ground floor. Great service. Measures to prevent the spread of COVID infection - temperature at the entrance, you must present a QR code, maintain a social distance.
Stayed two nights while business trip to beloved Moscow. Extremely nice and friendly, helpful stuff! Best service, brilliant breakfast. Rooms are equipped with all the needed things. The best 5 star hotel in Moscow for sure. Will come back!
The best place to be in Moscow! I have visited yet another time Lotte Moscow and again, got affirmed that it's the best option to stay in town. Impaccable service, at all stages, exceeding expectations! Great breakfast, nice restaurants, SPA and the rooms are super comfy!
Located a bit outside the city center, but easily reachable by subway. Modern hotel but old fashioned decor, for me a bit on the kitsch side. The rooms are great, they have many amenities, in particular a whole set for writing, markers, pens, stapler etc. Also for shoe polish, bathroom amenities etc - really excellent. And there is a lot of space to put your belongings - all well thought through. The style again for me is a bit kitsch, but I still like it because it is so practical. There is a gym, spa and pool. All nice, but it gets crowded as there are many people from outside the hotel coming to the spa.the water temperature of the pool is a bit too cold for me. Breakfast was good with a good choice and good quality. I specially like the Asian choice - the positive Korean influence. The Chocolate and small bites offered in the room are unfortunately not so delicious. The staff are all very friendly. Please note that many of them do not speak English or only very basic. Service however was not really convincing, there were several hiccups, things were forgotten, service was slow etc. - well of course high level problem, but hopefully they will improve. And I appreciate that management followed up on the hiccups. Overall a good option in Moscow, and as mentioned above I hope they can sort out the few hiccups.…
I am glad and happy that stayed in this hotel during my visit to Moscow. This is the best hotel I have visited and stayed in. The manager Dimitry told me on the day I have arrived that he was sure I will be then extending my stay : as a joke; but he was completely right. Victoria and Ekaterina the best Butlers, the waiters in the lobby bar were top, the beautiful ladies in the spa are very friendly. I have a new barber now, she is Manara, very professional. The best waitress and funniest I my view is Daria also from the lobby bar. The breakfast is something you need to try. Thank you all.
I've spent around 40 nights in total at the Lotte and I have no hesitation in recommending it highly. The public areas, suites, service, staff (all the staff) were always of the highest standard. I honestly can't fault it. Keep up the good work!