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Mandarin Moscow Hotel

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Mandarin Moscow Hotel
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198 Reviews from our TripAdvisor Community

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Showing 46: English reviews
1 review
2 of 5 stars Reviewed 1 week ago

This is definitely not a 4 star hotel. Its location is on a fairly run down road, which did not help with initial impressions; nor did the unhelpful attitude and lack of language skills of the reception staff. We were shown to our room by a staff member who spoke only a few words of English, but who insisted in... More 

Helpful?
Thank Peter H
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We coming to this hotel for the first time i n the end of july 2016 .location is very good - very close to subway.the staff was very friendly.the beakfast was very good our room was very clean.thanks for all!

Helpful?
Thank Alex S
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear Alex S! First of all, we would like to thank you for choosing the Hotel Mandarin Moscow and for leaving a feedback. Your opinion is very important for us and it shows that we are improving the quality of hotel services. We are very glad that you've found a nice place in Moscow, like our Hotel and enjoyed it.... More 

Rye, Australia
Level Contributor
6 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

This hotel is a rabbit warren as it is two buildings joined together - could not find room as they are not numbered sequentially and the door number was missing, kept walking around in circles. Lift does not go all the way to the top and had to drag suitcase up 2 extra flights of stairs. Smells like a nursing... More 

Review collected in partnership with statravel.com

Helpful?
Thank sharongardam
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear SharonGardam! First of all, we would like to thank you for choosing the Hotel and for leaving a feedback. Your comment is very important for improving the quality of hotel services. We are really sorry that we were not able to fully meet your expectations. All your comments submitted to the management of the hotel. Please, if there is... More 

Travelers are raving about these Moscow hotels

Portalegre, Portugal
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 11, 2016

The first negative impression on the Mandarin Hotel was the smell. You know those old restaurants that smell like oil? The smell reached the whole building. All the interiors are old and not that well cared. Some of the staff were quite good. Specially a nice guy at the reception who could speak English. The internet was really bad. The... More 

Helpful?
Thank Rodrigo C
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear Rodrigo C! First of all, we would like to thank you for choosing the Hotel Mandarin Moscow and for leaving a feedback. Your comment is very important for improving the quality of hotel services. We are really sorry that we were not able to fully meet your expectations. All your comments submitted to the management of the hotel. Please,... More 

London, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 2, 2016 via mobile

Freshly refurbished hotel, but shame about the staff which extends the 'full Russian service experience' (I only dealt with front desk) - no greeting when you approach the desk, three 'no' before you find the solution to the problem they put for you (early check in/wifi/storage of your luggage/charging your phone/adators), raising the voice (staff raised the voice on guests... More 

Helpful?
Thank Viktoras_jam
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear Viktoras_jam! First of all, we would like to thank you for choosing the Hotel Mandarin Moscow and for leaving a feedback. Your comment is very important for improving the quality of hotel services. We are really sorry that we were not able to fully meet your expectations. All your comments submitted to the management of the hotel. We are... More 

A TripAdvisor Member
1 of 5 stars Reviewed June 27, 2016 via mobile

We stayed in this hotel for4 nights. It was the worst of all the hotels of Russia. The staff was highly discurtious and non cooperative. They were racist to some extent.there was nothing to have for us in breakfast, being a vegetarian, we had to buy our bread and milk for our breakfast, from the market. They also cheated us... More 

Helpful?
Thank A TripAdvisor Member
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear Guest! First of all, we would like to thank you for choosing the Hotel Mandarin Moscow and for leaving a feedback. Your comment is very important for improving the quality of hotel services. We are really sorry that we were not able to fully meet your expectations. All your comments submitted to the management of the hotel. Please, if... More 

Clinton, CT
Level Contributor
169 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed June 24, 2016

Staff members are polite, helpful, highly professiionaI. I appreciated the hotel restaurant being open late and having quite decent food at (by Moscow standards) reasonable prices. The breakfast (which was included in the cost of the room) was ample and varied, quite good actually. Our room, however, was on the eighth floor. The elevator only extends to the seventh floor,... More 

Helpful?
Thank James C
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear James C! We sincerely appreciate your choice of MAnarin hotel during your visit to Moscow! We would also like to thank you for spending time to share your impressions! We are glad to know that we managed to satisfy your requirements concerning your room number! Please, accept our special thanks to your positive comments about our staff that make... More 

Toronto, Ontario, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 27, 2016

I visited this hotel on a whim when doing a last-minute weekend in Moscow. My first impression is that the hotel was only a 10 minute subway ride to the Kremlin and City Centre which was a great location. It was quite central and also about an hour's walk from most major amenities in the centre of the city, which... More 

Helpful?
Thank Graham B
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear Graham B! We sincerely appreciate your choice of MAnarin hotel during your visit to Moscow! We would also like to thank you for spending time to share your impressions! We are glad to know that we managed to satisfy your requirements concerning your room number! Please, accept our special thanks to your positive comments about our staff that make... More 

Haarlem, The Netherlands
1 review
4 of 5 stars Reviewed May 17, 2016

Mandarin hotel I used during 5 years (2010 - 2014) for my bi-weekly stay in Moscow. Convenient rooms, well equipped. Friendly and service minded staff. Pleasant size, so no factory. Sometimes live music and menu from breakfast till diner is good. I recommend this rather centrally situated hotel for your stay.

Helpful?
Thank heulem
Firuz K, Manager at Mandarin Moscow Hotel, responded to this review

Dear Heulem! We sincerely appreciate your choice of Mandarin hotel during your visit to Moscow! We would also like to thank you for spending time to share your impressions! We are glad to know that we managed to satisfy your requirements concerning your room number! Please, accept our special thanks to your positive comments about our staff that make us... More 

Moscow, Russia
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 19, 2016

It's a good 3-star hotel. I'd never give it the 4-star rating. It's a JOKE ?? The rooms condition leaves so much to be desired. I stayed at a business room which turned out to be way below my expectations from a 4-star place: smelly, dark, old carpet, old furniture, poor soundproofing. It's ridiculous. I dun think I'll ever put... More 

Helpful?
1 Thank Vladimir M
Firuz K, Менеджер по связям с общественностью at Mandarin Moscow Hotel, responded to this review

Dear Vladimir M! Thank you for your feedback! We are appologize that our Hotel's conditions didn't meet your requirements. Our staff are always ready to solve any problems 24 hours. Hope, we have chance to see you again in our hotel! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Food & drink at the hotel
Cafe Bellissima
Cafe Bellissima
Cuisines: Mediterranean, European, Vegetarian Friendly, Russian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Mandarin Hotel Moscow is conveniently located near to the Area of three stations (Leningradskiy, Yaroslavskiy, Kazanskiy) and is ideal as for businessmen and the tourists, wishing to go sightseeing capitals. ... more   less 

Additional Information about Mandarin Moscow Hotel

Address: Olkhovskaya St., 23, Moscow 105066, Russia
Location: Russia > Central Russia > Moscow
Price Range: $45 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mandarin Moscow Hotel 4*
Number of rooms: 107
Reservation Options:
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Hotel Style:
#89 Luxury Hotel in Moscow
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