We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Traveler (118)
Room & Suite (34)
Dining (28)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Born out of a fortunate series of childhood's desires, mixed with mature and assumed plans, Hilde's Residence appears now as a small, but very stylish and cosy residence in the heart of Bucovina. The concept of BOUTIQUE HOTEL allows us to offer our guests ambiance, comfort, delight, relaxation. We, Hilde's TEAM welcome you into our large "family". We dedicate our soul and skills to create the familiar and cosy atmosphere of "home". We are very pleased when our guests notice the difference!
Read more
Property amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast Available
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
15Restaurantswithin 5 miles
5Attractionswithin 5 miles
Reviews & more
249Reviews
187Photos
1Q+A
39Room tips
Traveler rating
  • 170
  • 57
  • 9
  • 5
  • 8
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
Excellent accommodation, excellent breakfast and outstanding special dinners. Warm and extremely carefull staff with our needs. Very convenient for reaching other touristic destinations (Voroneț, Sucevița, Marginea, Arbore, Putna). For sure we will return in summer time!
Read more
Response from Lucy G, Owner at Hilde's Residence
Responded 2 weeks ago
Dear Corneliu B , thank you for your comment . We are more than happy when people succeed to choose the right place , the place which reach their expectation . That's the perfect chemistry . We and lots of our future guests thanks you . Summer time is not very far. You can start to dream about our green orchard , about the flower garden and our apple juice. We are here to welcome you and to offer our hospitality . Kind regards,Hilde's Residence Team .
Read more
Cons: -Horrible staff attitude -We were forced to pay for an old and unstable chair that broke down when my friend sat on it Pros: -Nice and clean -Good food I wouldn't come back here again. It would have been a nice stay if it wasn't for the poor service.
Read more
Response from Lucy G, Manager at Hilde's Residence
Responded 2 weeks ago
Yes, you had to pay 264 lei for one broken chair out of two ! You've been permitted to use one of our two restaurants during the night for the so called "team building ". That was our big mistake and seems to be "the horrible attitude of the staff". In the morning ...the nice view of broken bottles and glasses , even one chair, to mention no more ! Please make a small calculation: Your group stayed 2 nights and broke 2 chairs. We're lucky to use some banquets in the restaurant, so we only use 30 chairs. If our customers would break daily one chair , we have to replace the chairs every month. However, we are lucky that some people decide not to come here again. Thanks!
Read more
It doesn't matter if the hotel is nice and clean, if the owner and the staff, especially the older waither, are being rude to you and treats you terrible. They don't care about the guests and they talk behind their backs. For a 4 start hotel, the attitude was horrible and I will
Read more
Response from Lucy G, Manager at Hilde's Residence
Responded 2 weeks ago
It is more than evident for everyone that the last four reviews are coming from the same group of young people which booked at Hilde's a " Team building ". We couldn't notice any activity of what a team building means ... The waiter's rudeness about you are mentioning comes from his interdiction of not introducing your own drinks in the restaurant . That seems to hurt the group so they promised us to change politics at Hilde's . NEVER ! We respect your decision of not coming again .
Read more
I was there as part of a company team building and got very disappointed about the service compared to the TripAdvisor's excellent rating. Food was not great, the restaurant waiter was rude, and the owner asked us to pay for a 10 years old chair that got broken by accident.
Read more
Response from Lucy G, Manager at Hilde's Residence
Responded 2 weeks ago
Regarding the so called "team building" : we are not a chalet or a hovel where a group can bring their own containers of wine or their own food to spend one night under the cover of a team building . Definitely not ! Regarding chairs : should the chairs be fresh ? Broken by accident ? : anything broken by accident in a hotel should be payed . So, please take care in all hotels ! As a conclusion : your group chose the wrong place for the so called "team building" . Your assumed decision may be the mind's teaching. Thank's God !
Read more
I'll admit that the place is nice, the view and the surroundings are what you expect when going to a Romanian mountainside resort. The staff on the other hand was terribly rude, starting from management and all the way down to the servers. I can get past with the menu being
Read more
Previous
Album Categories
All photosTravelerRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
Photo provided by managementHilde's Residence
Romantica - Superior Double Room
Photo provided by managementHilde's Residence
Love Story - De Luxe Double Room
PreviousNext
1234567
Thank you for the request . Yes, for sure it is possible . We've already answered via your booking system .
0 votes
"I recommand you find another hotel."
"Find another place"
"Don't come here."
"Upstairs rooms are more quiet, offer a better view and more privacy"
"All rooms are good"
PreviousNext
1234568
PRICE RANGE
$41 - $52 (Based on Average Rates for a Standard Room)
LOCATION
RomaniaNortheast RomaniaGura Humorului
NUMBER OF ROOMS
16
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing