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Shangri-La's Mactan Resort & Spa

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
$295*
$258*
Great Deal
$261*
$261*
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3,466 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Mactan Resort & Spa
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Showing 2,605: English reviews
Tokyo Prefecture, Japan
Reviewed July 31, 2015

My wife and 2 daughters spent 5 days at this resort and we had an excellent vacation. The staff are uniformly trained to serve with a smile. A special shout out to Sheen in the Lobby Lounge, Den in the Chinese restaurant and Imie in Acqua, the delicious Italian eatery. The food is well prepared and tasty but pricey -...

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Helpful?
2Thank rokuno
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear rokuno, Thank you for your commendation on our colleagues—your positive remarks are very uplifting. We are happy you had an excellent vacation and we can't wait to see you again soon. Sincerely, Marco Vazzoler General Manager

Dubai, United Arab Emirates
Reviewed July 30, 2015 via mobile

Stayed during annual ironman triathlon event and have only good things to say about the resort. Firstly the staff, every single one of them, are beyond friendly and very helpful. Secondly the grounds are very beautiful, expansive, and have everything you could want from a resort whether solo, couple or family. And last but not least the rooms despite the...

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Helpful?
1Thank Paul2496
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Paul2496, Thank you for your kind words, especially on our colleagues. We hope to see you back at the resort soon. Sincerely, Marco Vazzoler General Manager

Reviewed July 29, 2015

My wife and I availed of the voucher and we had the time of our lives here in Shangri La. I'm a local and i didn't expect this kind of customer service. AMAZING!!! I knew that this hotel was superb in its amenities and food but the highlight of our stay was the VIP treatment every staff gave us. Will...

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Helpful?
1Thank wireartist2014
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear wineartist2014, We feel amazing, as well, with your wonderful feedback. Thank you and we would love to welcome you back to the resort soon. Sincerely, Marco Vazzoler General Manager

Toronto, Canada
Reviewed July 29, 2015

Very nice grounds, I've been to this place several times, breakfast buffet is the best so far in Mactan, beach area is really nice and well-maintained, actually everywhere in Mactan Shangri-la is well maintained, always loved coming back here, I would say this is the best resort in Mactan.

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Helpful?
1Thank jade c
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear jade c, How wonderful to know you are a regular visitor at the resort. Thank you for sharing such positive words, as we do take careful effort in seeing that our grounds are well-maintained and our dining outlets always innovative. We look forward to welcoming you again here soon! Sincerely, Marco Vazzoler General Manager

Hong Kong, China
Reviewed July 29, 2015

We just returned from a weeks stay - simply put - fantastic. Beach area with snorkelling and great swimming pool. Variety of restaurants - all excellent. Room initially not available for check in - waited 45min - was then given a better room instead. Room was well maintained and serviced.

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Helpful?
2Thank Glen S
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Glen S, To know you had a fantastic stay at the resort, simply delights us! We are glad you found our rooms, restaurants and facilities to your liking. We look forward to welcoming you again soon and of course, providing you with only the best experience. Sincerely, Marco Vazzoler General Manager

Vietnam
Reviewed July 28, 2015

Beautiful place and an excellent family (with a small child) getaway place. The resort is full of attractions for smaller and bigger children so parents can relax easily and 'only' monitor the activities. The beach is very nice with - surprisingly - enough chairs for the beach users to use. Service staff is absolutely everywhere and all seam to be...

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Helpful?
1Thank toprit
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear toprit, Our team is indeed always helpful, as we do wish all our guests a hassle-free vacation while in the resort. Thank you for taking the time to share about your experience and we look forward to welcoming you and your family again soon! Sincerely, Marco Vazzoler General Manager

Reviewed July 27, 2015

My family form Cebu planned a weekend getaway.... we had a great experience at this resort. Comfortable room... beautiful ocean and property view... great service... my 2 y/o daughter enjoyed the kid's adventure zone. And THE best Sunday brunch buffet! will definitely come back here again.

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Helpful?
1Thank JoAnn Roa O
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear JoAnn Roa O, Thank you for staying with us. We are glad your daughter had fun in our Adventure Zone. She sure has a lot more to discover on your next visit! Sincerely, Marco Vazzoler General Manager

Krakow, Poland
Reviewed July 26, 2015

A quick one night side-trip from Manila, my first experience in the Cebu and thoroughly enjoyed this hotel. Its in a great location near the airport with huge gardens all meticulously maintained. You can walk out the door and bang there it is. The hotel itself is elegantly laid out, the staff are very friendly and helpful, you won't be...

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Helpful?
1Thank Mifi1sk
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Mifi1sk, Your positive words are very heartwarming! Our colleagues in charge of landscape will be delighted to hear of your remarks on our well-maintained gardens, and so will the rest of our staff upon knowing your commendation on their service. Thank you for sharing about your stay and we look forward to welcoming you back to the resort soon....

Chiba Prefecture, Japan
Reviewed July 25, 2015

I stayed at Shangri-La's Mactan & Resort Spa for 5 days from July 8th to 12th. Everything was so perfect during my stay. Restaurants in this hotel have wider variety of foods. I really enjoyed having breakfast at a restaurant "AQUA" that is located in Ocean Wing. It is a pool side restaurant and really cozy and with nice atmosphere....

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Helpful?
1Thank sakura1017
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear sakura1017, We are glad we left you with wonderful memories of your last stay. We thank you for your kind recommendation and trust we will see you back in the resort soon! Sincerely, Marco Vazzoler General Manager

Marikina, Philippines
Reviewed July 24, 2015 via mobile

My friend Anita bought Sale Vouchers for Shangri-La Mactan and when i told her that i will be going to Cebu she asked me if i wanted to buy her voucher. It was an opportunity to stay in Shangri-La so i agreed to buy her voucher. In Cebu we were picked up by Anita and brought to Shangri-La. The driveway...

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Helpful?
Thank KingRegis
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Quadro, Thank you for sharing a very detailed note on your experience. We very happy to know you enjoyed your stay with us, as we do take great effort in keeping our facilities in excellent condition and in making sure all our activities are innovative and fun. We look forward to being your home once again on your next...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $274 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Travelocity, Orbitz, Agoda, Hotwire, Booking.com, Expedia, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travelers.
54 questions
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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 5 days ago | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 1 week ago | Read review
“Better view of the atrium area”
RazieLanne, 1 week ago | Read review
“Ocean Wing, Top Floor”
Stan040, 1 week ago | Read review
“get the rooms with a sea view if possible”
567farahc, 2 weeks ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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