We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La's Mactan Resort & Spa

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

3,465 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Shangri-La's Mactan Resort & Spa
See the most recent reviews
Showing 2,604: English reviews
Pasay, Philippines
Reviewed September 14, 2015 via mobile

Visited Cebu for the second time and stayed at Shangrila with family. Nice rooms and amenities. Loved the buffet. I wished we had time to stay longer and explore the resort, but still we were able to enjoy the beach and the pool while we were there.

 Report
Helpful?
Thank travellergagirl
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear travellergagirl, Thank you for your excellent review on the resort. I am happy to know you were delighted with the buffet selection, and that you enjoyed the pools and spacious beach front. I hope you will have more time to explore the resort's other recreational facilities on your next visit, and the team and I look forward to welcoming...

Cebu City, Philippines
Reviewed September 14, 2015

The people, services, amenities, food and beverage were all amazing that my family literally forgot our lives at home. My son never wanted to get out from their pool and water park. He loved the place and so are we. We'll surely love to go back there.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank MharAnino
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear MharAnino, I am glad your family had an amazing experience during your stay. Aquaplay is indeed a favorite of our young guests, and our food and beverage offers are always simply delightful. Thank you for taking the time to share this review, and the team and I look forward to having you and your family again soon. Sincerely, Nicholas...

Cebu Island, Philippines
Reviewed September 14, 2015

My experience with Shangrila Hotel is always excellent. The ambiance, the people and the food. My family always says, Daddy makes us especial because we are in Shangrila Hotel again. The early morning experience in the fish sanctuary is one we always look forward, feeding this beautiful fish is breath taking.

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank JILLBERTQ
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear JILLBERTQ, It is uplifting to know the resort has been instrumental in creating special family moments. The team and I hope you can visit us again soon, and we look forward to delighting you and your family with more memorable experiences. Sincerely, Nicholas Smith General Manager

Auckland Region, New Zealand
Reviewed September 14, 2015

Staff A++ Location, beach, pools, views, peace and tranquility A++ Conference for 800 people having 9+ meetings a day all over the resort while remining fed, watered and smiling A++ having to leave at teh end of the conference without enough time to enjoy the resort for a day or two D- :( Truely a great venue that coped very...

 Report
Helpful?
Thank Sam E
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Sam E, That was quite an eventful week at the resort—and it delights me to know you had an excellent time back then. Thank you for your kind words about the resort's facilities and service, and the team and I look forward to welcoming you again on your next visit to Cebu. Sincerely, Nicholas Smith General Manager

Kuala Lumpur, Malaysia
Reviewed September 14, 2015

My husband and i together with our 3 kids stayed at the Ocean Club Room facing the sea. We were picked up at the airport by the hotel shuttle. Check in was smooth and was quick. The room: spacious, clean and sofa bed was prepared. The beach was extremely clean with breathtaking view. The kids especially enjoyed the pool area....

 Report
Helpful?
Thank IzryFarany
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear IzryFarany, I am glad you and your family had a fantastic time during your stay. There are indeed a lot of activities that families can enjoy while at the resort—all of which are complemented with family-friendly services that can be availed to make holidays hassle-free. Thank you for taking the time to share about your experience with us, and...

Reviewed September 14, 2015 via mobile

We love everything. The hospitality. The people at the check-in area. The people at the Tides. The food. The beach. The view of our rooms. The serenity. The safety. My family love it there. I hope we can still have same experience when we come back.

 Report
Helpful?
Thank HJ B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear HJ B, How wonderful to note that you love everything about the resort, as my team and I take it as mission to ensure our guests have an overall excellent experience. Thank you for sharing this review, and we look forward to delighting you with an experience just as remarkable, on your next visit. Sincerely, Nicholas Smith General Manager

Singapore, Singapore
Reviewed September 13, 2015 via mobile

Have been to the Shangri La in Cebu a couple of times before but this last trip especially impressed me. Unfortunately I had to work, but my family tagged along and had countless activities to keep them busy all week long. From the daughter getting her nails done, to the boy trying out scuba diving to making fish houses to...

 Report
Helpful?
Thank Hokie1200
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Hokie1200, I am delighted you and your family had an excellent stay. Indeed, there are plenty of options at the resort, especially when it comes to recreational activities for our young guests. Your suggestions are much appreciated as well, and my team and I will look into it. Thank you for sharing this review and I hope to welcome...

Ashbourne, United Kingdom
Reviewed September 12, 2015

Myself and my two sons, aged 18, 23 stayed here in a de luxe, family room in the main wing of the hotel - great room, very spacious. The staff were wonderful, very friendly and efficient. Food excellent - we ate mostly at Aqua restaurant - sublime breakfasts! Facilities are fantastic - amazing swimming pools. I used the Spa -...

 Report
Helpful?
Thank mil2013
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear mil2013, I am glad you and your family had a wonderful time in this paradise of ours. Thank you for your kind words about the resort's facilities and dining offers, as well as for CHI, The Spa, which is really a destination of its own. The team and I can't wait for your next trip to Cebu and we...

Metro Manila, Philippines
Reviewed September 11, 2015

Proximity to the ocean from the room is sweet. The ocean is amazing and enjoyed every minute staying at the beach front. You will see school of fish when the water is only waist deep and you wont need snorkels because the water is clear enough to see them. I love the food and customer service is the best.

 Report
Helpful?
Thank j0p2015
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear j0p2015, The Shangri-La Marine Sanctuary is truly a beauty and I am glad you found it a wonderful sight as well. Thank you for taking the time to share about your experience with us and the team and I look forward to having you again on your next holiday. Sincerely, Nicholas Smith General Manager

UK
Reviewed September 10, 2015

We stayed for 10 nights in August. In summary the hotel is not cheap but excellent for the primary reasons why we booked it as follows: Facilities – It has loads: tennis courts (700Php/hr), pool tables (free next to the pool area but charged in the arcade machine area), arcade machines & air hockey (typically 20Php per go), table tennis,...

 Report
Helpful?
2Thank UKxxxx
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear UKxxxx, The resort is indeed a fantastic destination, with its array of recreational facilities available. Thank you for your kind words about the resort as well as for your informative notes on your trip, which can surely help travelers who are eyeing the resort as their next destination. I am delighted you had a fantastic time with us and...

Questions? Get answers from hotel staff and past guests. Ask a question

3,743 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3226)
Viewed
Hotel & Grounds (570)
Viewed
Pool/Beach Area (653)
Viewed
View from Room (152)
Viewed
Dining (160)
Viewed
Family/Play Areas (25)
Viewed
Bathroom (51)
Viewed
Room/Suite (236)
Viewed
Business Center/Function Rooms (13)
Viewed
Other (1366)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (455)
Viewed
Amenities (137)
Viewed
Beach (19)
Viewed
King Room (45)
Viewed
Ocean View Suite with Terrace (57)
Viewed
Pool (31)
Viewed
Dining (116)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (62)
Viewed
Room/Suite (10)
Viewed
Pool/Beach Area (14)
Viewed
Hotel & Grounds (8)
Viewed
Dining (10)
Viewed
Business Center/Function Rooms (5)
Viewed
Family/Play Areas (1)
Viewed
Other (14)
06/04/2017 06/05/2017
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
0.9 mi away
Crimson Resort and Spa, Mactan
0.3 mi away
Movenpick Hotel Mactan Island Cebu
1.9 mi away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
6.8 mi away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
3,106 reviews
1.6 mi away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
671 reviews
2.9 mi away
Waterfront Airport Hotel and Casino
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $272 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Expedia, Hotwire, Booking.com, Orbitz, Agoda, Travelocity, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travelers.
54 questions
Ask a question
Flushing, New York

See all questions (54)

Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 4 days ago | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 1 week ago | Read review
“Better view of the atrium area”
RazieLanne, 1 week ago | Read review
“Ocean Wing, Top Floor”
Stan040, 1 week ago | Read review
“get the rooms with a sea view if possible”
567farahc, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Agoda.com
$258* /night
View Deal
getaroom.com$280
Booking.com$261
Orbitz.com$261
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates