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Shangri-La's Mactan Resort & Spa

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3,335 Reviews from our TripAdvisor Community

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Showing 2,516: English reviews
Manila
Reviewed September 27, 2014

Two things make me hesitate to give this resort five stars: 1. When I went there for a few days this September, 2014, the resort was renovating some areas near the main lobby. Raised quite a ruckus in the lobby and main ballroom area. 2. I got to go there for free but otherwise the price would have been prohibitive...

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Thank Leland_DLC
Jakarta, Indonesia
Reviewed September 26, 2014 via mobile

This is the best hotel because of its hospitality, service, view, and food. Every hotel staff I met in every corner..always greeted me with sincere smile. It is also the best for its quick service. If you stay here, don't miss the delicious food in Tea of Spring Chinese Restaurant.. I definitely will come back here..

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Thank marianindita
Tacloban, Philippines
Reviewed September 22, 2014

For a hefty price of P49,100 via Golden Circle, we were able to experience a 3D/2N stay in a Seaview Suite. We opted for an express check-in and expected a GRO to escort us to our room but ended up checking in via Golden Circle counter. The check-in process was a bit slow compared to properties in Makati, EDSA, Jakarta...

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Thank escaflownie
Reviewed September 22, 2014

Reception was frinedly and efficient both on arrival and departure. The rooms are spacious clean and well equiped. The hotel offers an exellent free wifi service throughout the resort. The restaurants offer a wide variaty of high quality food. Beaches and pools are great. Staff is friendly. One point of comment are the lifts in the main building which not...

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Thank kooring
Manila, Philippines
Reviewed September 21, 2014

I arrived at Cebu last September 17 for a conference. I initially wanted to book a hotel somewhere near Ayala but my parents insisted that we stay at Shangri-la Mactan as they have been going back to Cebu just to stay at the resort because it was always a relaxing experience. I can never ever forget the kind folks back...

Review collected in partnership with Shangri La Hotels
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1Thank kg_sison
Reviewed September 21, 2014

Place is excellent but a bit pricey. The views are all captivating. Employees are accomodating and friendly. Staff are well trained. It is a kid-friendly Hotel because of the ammenities. Wide selection of food.

Review collected in partnership with shangri-la.com
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Thank Emmanuel G
Cebu city
Reviewed September 19, 2014 via mobile

This is our favorite getaway. Cebu has a lot of good resorts but my wife would only go to Shangrila. We've always enjoyed our stay here and we always end up extending 1 more day. Sometimes 1 or 2 days is just not enough. The rooms are all well maintained and the facilities are great. The staff are also very...

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Thank doctian77
Bangkok, Thailand
Reviewed September 19, 2014

Perfect place for families (with small kids) who like luxury, privacy, safety, and to stay within an enclosed resort in Cebu (certainly, the best in this island). Service is as usual impeccable like in any Shangri-la property. The beach is not as wide, and a bit rocky, but I am amazed with the coral farm just a few meters from...

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Thank Alex O
Singapore, Singapore
Reviewed September 18, 2014

Shangri La's Mactan is a beautiful resort. The rooms are spacious, the lifts work fast, excellent wifi. The ambience of the hotel is an oasis from traffic and crowds in Cebu town. Despite the full house during my stay, you can see the F&B crew working hard to put out the meals; check-in and concierge busy with large numbers of...

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Thank hummingbird012
Quezon City, Quezon City, Philippines
Reviewed September 18, 2014

Staff, facilities, rooms, food - all superb. Guia and Mike from the breakfast area were very warm and welcoming. All other staff are very courteous. Their homemade mango ice cream at Scoops is to die for!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Marites R
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $289 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travelers.
53 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean club for the best sea views”
 of 5 bubbles , 6 days ago | Read review
“Choose sea-view over garden view rooms. Better still is Ocean Wing: better views, infinity pool, and access to beach.”
 of 5 bubbles gerrybrodriguez, 6 days ago | Read review
“Ocean Wing rooms on the ground floor have a bigger balcony.”
 of 5 bubbles MattAshe, 2 weeks ago | Read review
“Ask for the Ocean Wing if you want views of the seaside but be prepared for noise from the live band. They end before midnight though.”
 of 5 bubbles sipengw2016, 3 weeks ago | Read review
“It's better to swim at the beachfront than the pool.”
 of 5 bubbles 345kime, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question