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Shangri-La's Mactan Resort & Spa

Traveler (4524)
Pool & Beach (831)
Room & Suite (635)
Certificate of Excellence


#3 of 38 hotels in Mactan Island
Certificate of Excellence
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Fitness Center with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
Great View
Marina View
Hotel links
Visit hotel website
Special Offer:Advance Purchase
Hotel deals
100Room tips
Traveler rating
  • 2,754
  • 1,045
  • 295
  • 147
  • 107
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Popular mentions
One of the most beautiful locations in Cebu. The service was amazing they are so nice and friendly. Every morning you wake up to happy people. The buffet is great and and rooms are very roomy. We had the one bedroom suites and you have a lot of privacy.
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Wonderful time at Shangri-La Mactan. We stayed for 6 days in the Ocean Club wing and had a great time The staff and service is excellent. A huge thank you to the Ocean Club lounge staff, Abegail, Jemille, and JB. Highly recommend the Ocean Club and Shangri-La.
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Cebu shang is like a 2nd home to us.we always travel overseas just to Visit and stay at Shang Cebu. Best beach resort in cebu and hospitality cant be beat. My kids and I love this place! Special shout out to -Renzo (recreation), Hannah (ocean club);Lourdes (marine biologist), Nina and Guia (restaurant); Nixel (tides receptionist restaurant) for making our recent stay memorable.
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Amazing place. Great experience. Very good service overall. Only thing where they can improve is faster food delivery at the beach and pool as it can take around 40 minutes for food to come. Once it took 1 and a half hours and kids were very hungry. Facilities are too good and really good place to visit with family. Kids had a great time. Snorkeling at the beach is amazing and water is so clear. Standard of the resort is also very good. Highly recommend anyone travelling to cebu to stay here. Staff were friendly. Katherine at reservations is really nice person. Dennis at coweri cove restaurant also amazing. Loved the experience
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Response from Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa
Responded 4 days ago
Dear aameira2017, Lovely review! I'm happy to know that we have charmed your family during your recent stay with us. Thank you for appreciating the resort's facilities, marine sanctuary, the beach, Cowrie Cove restaurant and most of all our staff. Thank you for your kind words to Katherine and Dennis-- I will definitely share this to them. With regards to your comments with our food service-- my apologies for the delayed food service, please know that I have noted your concern and we will work on it with my team. I do hope that you visit us again so you can bask into the glorious Mactan sunshine, relax in our oasis of unlimited peace at CHI the Spa and taste our gastronomic feast once more! Sincerely, René D. Egle, General Manager
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The brand name speaks for itself, Shangri-La hotel lives up to the name worldwide. With its strategic location, wonderful accommodation and amenities. Initially planned to visit Maldives for holidays, but decided to change, instead went to Cebu and stayed in Shangri-La Mactan. It was our first time in the Philippines and Shangri-La Mactan. We stayed for 3 nights. My family and I had a pleasant and memorable holiday. There's something unique about Shangri-La Mactan, which is the greeting culture that other Shangrila and other related hotels from other countries can emulate. It comes from everyone from all departments. Eg, maintenance, cleaners, security, pool attendants, lifeguards, games room staffs. We stayed at romm 8003, ocean view, and enjoyed wonderful service from Ocean Club Wing staffs Lyzil, Jaybee, Melcy and Jimmel. Concierge staff , Nico and team. Housekeeping attendants, In - dining room service team, F & B, reservations team Miguel Tan, Den Go. Reservation team, Luza Corales, Christine Diga, Katherine Palisoc and Marie Flor Justiniane. Thank you everyone for your warm, prompt,very hospitable, readily smiling and efficient service. Keep it up guys and gals. See you next year. While halal certified meal is available upon request, one thing that I hope Shangri-La Mactan can give a serious consideration is to get the F & B management to include a Halal certified kitchen. Rest assured, moving forward, the halal kitchen will definitely be a main attraction for the already booming tourist market from Middle East and Asian countries, as a must-go holiday destination. Nevertheless, kudos to all staffs from Shangri-La Mactan for the wonderful experience. Rest assured, my family and i will try to arrange another holiday in Shangri-La soon. Please assist to forward this email t9 relevant department. Many thanks OCEAN VIEW ROOM /OCEAN CLUB
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$229 - $637 (Based on Average Rates for a Standard Room)
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PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
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