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Shangri-La's Mactan Resort & Spa

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Punta Engano Road, Lapu Lapu 6015 Philippines
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4974)
Pool & Beach (972)
Room & Suite (815)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La's Mactan Resort & Spa
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 58 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Travelers' Choice
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Room & Suite (815)815
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Golf course
Mini golf
Tennis court
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Japanese, Korean
Hotel links
Special Rate:Make it a Shangri-La Summer
4564Reviews125Q+A100Room tips
Traveler rating
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Popular mentions
Maria wrote a review Apr 2021
Philippines34 contributions55 helpful votes
A bit disappointed with our recent stay here. Was reprimanded at the entrance because we had STANDARD scissors in our luggage. Scissors which I was going to use for my PICKY EATER 1 year old’s NEEDS. Her food, snacks etc. What did you expect I use to cut her food pouches? My teeth? And you replaced us with your “in house scissors” which looked exactly like the one I brought. I don’t know your protocol with scissors but if you will not allow me to bring one then maybe provide me with scissors that at least looks like it couldn’t cut anything because it would then be a “safer scissors”. Do not provide me with the exact same STANDARD scissors because what then would be the purpose of taking the one we brought if you were going to replace me with the same thing? And then there’s the housekeeping. We had our DO NOT DISTURB light on but YES YOU ENTERED OUR ROOM. We sanitized every inch of our room, bathroom & balcony, yes even the bedsheets and towels because it provided us peace of mind. We sanitize our footwear EVERYTIME we enter our room and even then we still leave them by the door. We also change clothes and leave our “outside clothes” by the door. So yes it was VERY DISAPPOINTING to find our towels were delivered and placed on the bed. How disrespectful not granting to not have our room disturbed! We were trying our best to keep our room sanitized! Please respect the do not disturb sign! Aside from the two disappointing incidents everything else was PERFECT as usual. Frontdesk officers, in room dining, the people in Lobby Lounge, Tides, Breeze, Cowrie Cove, all very accommodating. And we love the food. Also the lifeguards were nice & friendly. The guy in Chi let my daughter see the fishes (thank you Sir). I would still recommend & come back to this resort. It is, in my opinion, the best in Cebu. I just hope there’s not much disappointment next time.
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Date of stay: April 2021Trip type: Traveled with family
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Emelda wrote a review Mar 2021
Cebu City, Philippines1 contribution
Our dinner was super yummy, the meat is very tender and the vegetables are still very crunchy. Thr fried rice is so tasty! Great service by Jessica and their manager Ethel. I will certainly come back and bring my family.
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Date of stay: March 2021
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Response from Joost Folkers, Other at Shangri-La's Mactan Resort & Spa
Responded 4 weeks ago
Dear Emelda, Thank you for your much-appreciated review of your experience at our Shangri-La's Mactan Resort & Spa! The team and I are pleased that you enjoyed your dinner, and we hope to see you again very soon and exceed your expectations. Always our pleasure to serve great food on every guest’s plate. I’m really overwhelmed by your kind remarks to Jessica and Ethel – they must have done something truly exceptional for you to remember their names. Please let us know of any of your preferences for future stays with us. Warmest regards, Joost H.P.E. Folkers Resident Manager Shangri-La's Mactan Resort & Spa
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Tauriel Kauis wrote a review Mar 2021
Lapu Lapu, Philippines27 contributions1 helpful vote
+1
Shangri-La will always live up to our expecations. 💞 It was worth every penny. The foods were great, the staff were hospitable and the cleanliness were well maintained. My family did enjoy our visit in Shangri-La Mactan. 🥰
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Date of stay: March 2021Trip type: Traveled with family
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Response from Joost Folkers, Other at Shangri-La's Mactan Resort & Spa
Responded 4 weeks ago
Dear Tauriel, Thank you for your much-appreciated review of your experience at our Shangri-La's Mactan Resort & Spa! The team and I are pleased that you enjoyed your stay, and we hope to see you again very soon and exceed your expectations. Always our pleasure to serve great food on every guest’s plate. I really appreciate your excellent review. It just goes to show that you have truly discovered the resort’s rooms, restaurants, facilities and staff. Please let us know of any of your preferences for future stays with us. Warmest regards, Joost H.P.E. Folkers Resident Manager Shangri-La's Mactan Resort & Spa
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Elizabeth wrote a review Mar 2021
Canada2 contributions
A friend from Manila recommended me this hotel to stay in Cebu. The service crew were nice to us and I love how they communicate with us. The rooms are clean and the pool is nice! I like the ambiance and my friends love it as well
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Date of stay: January 2021
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Response from Joost Folkers, Other at Shangri-La's Mactan Resort & Spa
Responded 4 weeks ago
Dear Elizabeth, Thank you for your review of your experience at our Shangri-La's Mactan Resort & Spa! We understand that whilst your stay was enjoyable, not everything was meeting your expectations. We would be glad to understand more from you on how we can ensure your future visits will be flawless. Warmest regards, Joost H.P.E. Folkers Resident Manager Shangri-La's Mactan Resort & Spa
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Sherry Qian wrote a review Feb 2021
4 contributions
Our experienced in this trip 3days 2n4ight (Fri - Sun) , Problem : 1. Restaurant : Without reservation hard to get dine in at Cowrie Cove : Only can sit at the bar for dinner. Finally I had my dinner with IN-room dining.Which is still acceptable. 2. Look for spa/massage Saturday noon time: Been told that was fully booked. 3. Not Operating: Chinese restaurant and most inhouse facilities are Not operating now with No notice on the website or while you're booking. 4. The soundproofing of the room is poor, and the sound in the corridor can be heard, which interferes with sleep. Suggest: If there's only limited service and need reservation in Advance always, you may give a warm intro and remind to your guest in Advance too. GOOD things: 1. The staff is all kind and nice 2. The snorkelling and fish feeding experienced is really good with the fish feeding.
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Date of stay: February 2021
Value
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Response from Joost Folkers, Other at Shangri-La's Mactan Resort & Spa
Responded 4 weeks ago
Dear Sherry, Thank you for taking the time in sharing your experience with us. It is disappointing to discover and read that we have been non-reactive and limited in our engagement and offering possibilities. Your recent stay with us transcended not the norm in service and experience that we provide, as we generically get high appraisals, and therefore we certainly take your feedback on an important note to handle. I understand your challenge on reservation for our restaurants and Spa. We closely monitor our seating capacities in both outlets because we must observe the minimum health standards. We take highest regard for our guests' safety, and so to minimize contact we have also come up with the virtual assistant for you. I hope for your future stays, this will be a useful tool for your convenience in doing table reservations and Spa bookings. We value your comments and we have noted them down for our action, especially your mention of the noise in the corridor. I will discuss this with my team and see what we can do to improve this. Still, I appreciate your good remarks about our staff and our marine sanctuary. I hope to have the opportunity to welcome you back and to delight you with a tasteful stay next time. Warmest regards, Joost H.P.E. Folkers Resident Manager Shangri-La's Mactan Resort & Spa
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PRICE RANGE
$203 - $381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Frequently Asked Questions about Shangri-La's Mactan Resort & Spa
Which popular attractions are close to Shangri-La's Mactan Resort & Spa?
Nearby attractions include Lapu Lapu Statue (0.4 miles), Magellan Shrine (0.3 miles), and Mactan Newton Beach (0.3 miles).
What are some of the property amenities at Shangri-La's Mactan Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La's Mactan Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La's Mactan Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La's Mactan Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La's Mactan Resort & Spa?
Conveniently located restaurants include Ibiza Beach Club, Abaca Restaurant, and Giuseppe Pizzeria & Sicilian Roast.
Are there opportunities to exercise at Shangri-La's Mactan Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La's Mactan Resort & Spa have an airport shuttle?
Yes, Shangri-La's Mactan Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La's Mactan Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La's Mactan Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La's Mactan Resort & Spa?
The staff speaks multiple languages, including Japanese and Korean.