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Full view
View all photos (5,685)5,685
Pool & Beach (1197)
Room & Suite (939)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Mactan, Cebu
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 73 hotels in Lapu Lapu
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.0
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Poolside bar
Golf course
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
Filipino, Japanese, Korean
Location
Full view
69Somewhat walkable
Grade: 69 out of 100
11Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
Punta Engano Road, Lapu Lapu 6015 Philippines
Getting there
Rental CarsSee all Lapu Lapu rental cars
4608Reviews126Q+A100Room tips
Reviews
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Most Recent
Nice place to spent vacation. Beautiful rooms and accommodating staff. Very hospitable people. The place is relaxing and the food are good. The services are good also. The pool is big and very nice. Affordable food and very tasty.
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Date of stay: March 2022
Value
Rooms
Service
Room Tip: Spacious and beautiful rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We stayed at Shangrila Mactan for an overnight stay before our flight to Boracay. Check in was smooth and staff were really helpful in sorting our luggages from the airport til we got in to our room. We were greeted with welcome drinks of local ‘kalamansi’ juice which was very refreshing. Mactan has not long recovered from a typhoon calamity which badly affected the area around the hotel including closure of some of the neighbouring resorts. Our room was clean and spacious with a great view of the ocean. We booked a dinner buffet which was really good. They actually served a whole suckling pig and was presented beautifully through dancing by the restaurant staff- we thought it was the highlight of the evening seeing a mini ‘sinulog’ dancing but with lechon :-) we also had a surprise that the ex-president of the Philippines is also in the premises. The beach was very nice and clean though background music was on the loud-side trying to encourage guests to dance on the beach. We slept comfortably. Comes breakfast, it was an absolute chaos with too many people. We queued for breakfast and were asked to wait 15 minutes until some tables are vacated. But this is understandable as other resorts in the area are unavailable. Overall it we had an enjoyable stay. Thank you…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 1 week ago
Dear LV LLOYD, Thank you for having taken the time to leave us a review of your stay experience at Shangri-La Mactan, Cebu. We are delighted that you have taken the time to share your appreciation of our guest rooms, facilities and food selections. We highly apologize for the setback you encountered regarding the breakfast queue. I will make sure to discuss this with the team, so we may manage our guest's expectations. Once again, thank you for choosing Shangri-La and we look forward to welcoming you back for another memorable visit. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was excellent. The aircon wasn't working and they fixed it right away. The lifts take a long time to arrive, either too slow or just too crowded. I was surprise to see there is no MANGOES on their breakfast buffet. It would have been perfect...
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 2 weeks ago
Dear inkpaper, Thank you for your feedback. Glad to hear you had an excellent stay! I will discuss your concern regarding the AC unit and hotel lifts, so we may identify countermeasures with the team. We hope to see you soon, so we may make amends for the shortfalls you experienced. Looking forward to a perfect staycation in the near future! Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reception: Excellent service! Location: Beautiful and facing the ocean Room: We got a beautiful and spacious room with an ocean view! Pool: Neleus gave us an excellent service! Breakfast: The queue system needs to be improved. Restaurants: Great food and service! Hotel transportation: Safe drivers Check out: Fast and efficient Recommendation: Highly recommended!
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 2 weeks ago
Dear Expertrecensent, Thank you for your much-appreciated review regarding your experience at Shangri-La Mactan, Cebu! Guests like yourself are the reason we strive to deliver a delightful stay. On behalf of the whole team, we truly appreciate your remarkable, generous feedback and kind comments on our location, facilities, service and food selections. We will make sure to manage our breakfast queue for an even more seamless Shangri-La stay. Once again, thank you for your patronage. We hope to see you on your next visit! Regards, Dave Junker General Manager Shangri-La, Mactan Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to commend that their staff like Mr John Bacatan has a high IQ and fast grasp of the details of my stay. The line was long during checkout and since my car service was already waiting for us , any delay is embarrassing for my friends.
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Date of stay: July 2022Trip type: Traveled on business
Location
Service
Room Tip: visit the website in aadvance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 2 weeks ago
Dear maitas2017, We are truly gratfeul for your feedback. Glad to hear you had a smooth checkout, thanks to John's assistance. We will make sure he gets commended for a job well done. We hope to see you soon. Looking forward to your next visit. In the meantime, do stay safe! Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to commend the Room Reservation Team for handling our accomodations efficiently last July 12-14 despite the huge volume of guests( as we were part of a big event ). I called ahead while I was still in Manila so i can be reassured that there wont be a glitch when we arrive there
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Date of stay: July 2022Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: the staff can help
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 2 weeks ago
Dear maita928, Thank you for choosing Shangri-La. We truly appreciate your generous rating and your kind feedback regarding your booking experience! We are glad the Reservations team helped contribute to a seamless Shangri-La journey. We hope to see you soon for another memorable stay in Mactan. In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the jumping fish in the sanctuary to adventure zone slides to the various water parks, kids will surely love shangrila. Staff was also accommodating albeit a glitch when they were not able to get our deposit.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Ocean view rooms are near the beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 weeks ago
Dear Jbajba, Thank you for choosing Shangri-La Mactan, Cebu. Whether your plans include family adventure or relaxation, we are delighted to offer an enticing array of daily activities, both in and out of the water. We hope to see you soon for another memorable stay in Mactan! In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Impeccable service as usual never disappoints. Shoutout esp. to the housekeeping dept. Esp to Ronilo and Rouel(9th floor) . This is like our second home, the warm hospitality and welcoming smiles, make it harder for us to leave this place, so worth it! Thank you again!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 weeks ago
Dear Mamitz, On behalf of the Shangri-La Mactan team, I would like to extend our heartfelt gratitude for your remarkable 5-star review! We are truly humbled to be considered your second home. Ronilo and Rouel both deserve to get commended for a job well done. Looking forward to your next island escape. In the meantime, do stay safe! Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Always a memorable experience in Shangri la. The best service you can have . Would like to shout out the best people in Cowrie cove. We had the best happiest hour to date. Kudos to Klerk, Jeffrey, Jhun Rey and Darren. We also had lunch by the beach and we had the best front view of the high tide. Thanks to John Paul for the warm service. Very accomodating! Always a thumbs up👍🏻👍🏻👍🏻 Big thanks! From the Tababa’s
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 weeks ago
Dear Shanne Tabs, Thank you for your wonderful feedback! Glad to hear that you had a memorable experience at Cowrie Cove. The team deserves a pat on the back for going the extra mile in terms of service. I will share your kind comments with Klerk, Jeffrey, Jhun Rey, Darren and John Paul. We hope to see you soon for another memorable stay and delightful culinary journey in Mactan! In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
that was my worst experience of a 5* hotel around the globe. the staff has no idea about what „hospitality“ means. the check out takes ages. the smoking corners a far. the security check is a pain in the… and not made professional, so why they not stop it. get a taxi is a drama, they will call you a grab after waiting half hour when you ask where is it and then you wait again. but i guess it is a management problem on top of a different culture, as thai or malaysia is very tourist friendly.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 5 weeks ago
Dear trax132, Thank you for choosing Shangri-La Mactan, Cebu. We are disheartened to read about your stay experience with us. As we strive to continually improve, we have shared your feedback with the relevant teams. Please accept our sincere apologies for the inconvenience caused during your stay with us, as this is not the level of service we expect our teams to provide to our guests. Thank you for sharing your feedback. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$174 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Claim Your Listing Frequently Asked Questions about Shangri-La Mactan, Cebu
What are some of the property amenities at Shangri-La Mactan, Cebu ?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu ?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu ?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu ?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu ?
Conveniently located restaurants include Tides at Shangri-La Mactan, Cebu, Acqua at Shangri-La Mactan, Cebu, and Cowrie Cove at Shangri-La Mactan, Cebu.
Are there opportunities to exercise at Shangri-La Mactan, Cebu ?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have an airport shuttle?
Yes, Shangri-La Mactan, Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Mactan, Cebu have airport transportation?
Yes, Shangri-La Mactan, Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu ?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu ?
The staff speaks multiple languages, including Japanese and Korean.