Nice place to spent vacation. Beautiful rooms and accommodating staff. Very hospitable people. The place is relaxing and the food are good. The services are good also. The pool is big and very nice. Affordable food and very tasty.
We stayed at Shangrila Mactan for an overnight stay before our flight to Boracay. Check in was smooth and staff were really helpful in sorting our luggages from the airport til we got in to our room. We were greeted with welcome drinks of local ‘kalamansi’ juice which was very refreshing. Mactan has not long recovered from a typhoon calamity which badly affected the area around the hotel including closure of some of the neighbouring resorts. Our room was clean and spacious with a great view of the ocean. We booked a dinner buffet which was really good. They actually served a whole suckling pig and was presented beautifully through dancing by the restaurant staff- we thought it was the highlight of the evening seeing a mini ‘sinulog’ dancing but with lechon :-) we also had a surprise that the ex-president of the Philippines is also in the premises. The beach was very nice and clean though background music was on the loud-side trying to encourage guests to dance on the beach. We slept comfortably. Comes breakfast, it was an absolute chaos with too many people. We queued for breakfast and were asked to wait 15 minutes until some tables are vacated. But this is understandable as other resorts in the area are unavailable. Overall it we had an enjoyable stay. Thank you…
Our stay was excellent. The aircon wasn't working and they fixed it right away. The lifts take a long time to arrive, either too slow or just too crowded. I was surprise to see there is no MANGOES on their breakfast buffet. It would have been perfect...
Reception: Excellent service! Location: Beautiful and facing the ocean Room: We got a beautiful and spacious room with an ocean view! Pool: Neleus gave us an excellent service! Breakfast: The queue system needs to be improved. Restaurants: Great food and service! Hotel transportation: Safe drivers Check out: Fast and efficient Recommendation: Highly recommended!
I would like to commend that their staff like Mr John Bacatan has a high IQ and fast grasp of the details of my stay. The line was long during checkout and since my car service was already waiting for us , any delay is embarrassing for my friends.
I would like to commend the Room Reservation Team for handling our accomodations efficiently last July 12-14 despite the huge volume of guests( as we were part of a big event ). I called ahead while I was still in Manila so i can be reassured that there wont be a glitch when we arrive there
From the jumping fish in the sanctuary to adventure zone slides to the various water parks, kids will surely love shangrila. Staff was also accommodating albeit a glitch when they were not able to get our deposit.
Impeccable service as usual never disappoints. Shoutout esp. to the housekeeping dept. Esp to Ronilo and Rouel(9th floor) . This is like our second home, the warm hospitality and welcoming smiles, make it harder for us to leave this place, so worth it! Thank you again!
Always a memorable experience in Shangri la. The best service you can have . Would like to shout out the best people in Cowrie cove. We had the best happiest hour to date. Kudos to Klerk, Jeffrey, Jhun Rey and Darren. We also had lunch by the beach and we had the best front view of the high tide. Thanks to John Paul for the warm service. Very accomodating! Always a thumbs up👍🏻👍🏻👍🏻 Big thanks! From the Tababa’s
that was my worst experience of a 5* hotel around the globe. the staff has no idea about what „hospitality“ means. the check out takes ages. the smoking corners a far. the security check is a pain in the… and not made professional, so why they not stop it. get a taxi is a drama, they will call you a grab after waiting half hour when you ask where is it and then you wait again. but i guess it is a management problem on top of a different culture, as thai or malaysia is very tourist friendly.
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