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Full view
View all photos (5,705)5,705
Pool & Beach (1197)
Room & Suite (939)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Mactan, Cebu
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 74 hotels in Lapu Lapu
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.0
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Golf course
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
Filipino, Japanese, Korean
Location
Full view
69Somewhat walkable
Grade: 69 out of 100
11Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
Punta Engano Road, Lapu Lapu 6015 Philippines
Getting there
Rental CarsSee all Lapu Lapu rental cars
4617Reviews126Q+A100Room tips
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+1
Our stay was SUPERB! All employees are friendly and helpful. The only cons is there’s no convenient store nearby or inside the resort you need to buy your essentials before going to the Hotel. It’s quite far from the City and grocery store. Food is good as well, I suggest have your breakfast before 7:30 the queu is quite long after that.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Avoid eating late during Breakfast, long line around 8am
No convenient store nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
Reception: Excellent service! Location: Beautiful and facing the ocean Room: We got a beautiful and spacious room with an ocean view! Pool: Neleus gave us an excellent service! Breakfast: The queue system needs to be improved. Restaurants: Great food and service! Hotel transportation: Safe drivers Check out: Fast and efficient Recommendation: Highly recommended!
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Jul 31, 2022
Dear Expertrecensent, Thank you for your much-appreciated review regarding your experience at Shangri-La Mactan, Cebu! Guests like yourself are the reason we strive to deliver a delightful stay. On behalf of the whole team, we truly appreciate your remarkable, generous feedback and kind comments on our location, facilities, service and food selections. We will make sure to manage our breakfast queue for an even more seamless Shangri-La stay. Once again, thank you for your patronage. We hope to see you on your next visit! Regards, Dave Junker General Manager Shangri-La, Mactan Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a perfect stay, as expected the rooms, food and beverage offerings and facilities were all top notch. But what kept me and my partner gushing about the stay were the employees who made this experience truly delightful. Jumaila from Reservations was easy to communicate with and had all things set as requested that made our stay seamless. I was also very happy to see familiar faces such as Sigmund of Front Desk who welcomed me back graciously and even found a way for an earlier check in as he knew we were celebrating a special occasion. Sir Diego of Concierge was a joy to talk to as always and extended his much appreciated courtesy. Sir Prime of Tides made sure to say hi and ask us if we needed anything else to make our dining better. Albert of Cowrie Cove was very professional and friendly, he took great photos and even provided us a surprise cake. I wasn’t expecting this since I already requested for a birthday cake and didn’t want to impose. My partner and I talked at length of how excellent the service was well after dinner. I was not able to get the names of all the Housekeeping staff who did out turn down service and make up room, but you are all appreciated. Every staff went out of their way to greet you, from the gardeners to the managers. Already talking about coming back soon as a group. Thank you for making our stay special!…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
One of the best This place is absolutely beautiful.Perfect for staycation Service: Is perfect Environment: Beautiful beach, Clean Pool,Greenery And lots of activity Food:Deliscious u have a lot of choices for dine-in Room: Clean and Comfortable Bed @8005😍 Hotel Price! Worth It compare to Sheraton mactan
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Whenever you talk about Cebu resorts, Shangrila Mactan sets the bar. I’ve been to other Cebu hotels and yet I still keep coming back to Cebu Shangrila whenever it is for business or leisure trip. This is my fourth visit on this resort and unfortunately the most disappointing based on some observations. 1) The lobby looks dated. There has been no change nor improvement since my last visit six years ago. I was expecting the lobby to have undergone some improvements to keep up with newer hotels. 2) No one was welcoming people coming in the lobby. One way of the best way of making guests feel unwelcome and invisible. And at 8am, the lobby is not even that active. The hotel just forgot to place someone at the front to welcome people. 3) Service is forced. Staff are slow and sloppy. Compared to Shangrila Boracay and The Fort in BGC, the staff here are complacent and NOT PROACTIVE. I am not sure if this is a governance or training issue but management should address this ASAP. I don’t think this is an understaffing issue. The staff number seems adequate. The Shangrila brand distinguishes itself from other hotel brands by its impeccable and top notch service. Shang Mactan seems to be lagging in this area. For someone who’ve stayed at Shangrila Boracay and Shangrila the Fort in BGC, you can’t help but compare . Shangrila Mactan service is below par and it is very noticeable. A call to the front desk would take a minimum of 10 rings for someone to answer as if the front desk is dodging calls. The staff at the beach are not proactive enough to offer towels to guests. You will need to put effort to actually get your own towel. Not a biggie but in other Shangrila resorts this is already automatic to their staff. Boracay and BGC anticipates your needs while Shangrila Mactan staff are very reactive and complacent.i…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 1 week ago
Dear Nino B, Thank you for taking the time to leave us a detailed review of your recent experience with us. We are grateful for your honest feedback and for your patronage to the Shangri-La brand. I am disappointed to learn that we did not extend the standards of service you expected and that we were unable to satisfactorily address and recover these shortfalls during your stay. Your constructive and valuable feedback will enable us to continue to improve and identify countermeasures. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to Shangri-La Mactan, Cebu. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great stay with my partner, we enjoyed the food, the pool area is beautiful also the ambiance. Hope someone could experience this kind of satisfaction as well. Great Job nothing to say. Thank you for making our stay memorable.
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Date of stay: February 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 1 week ago
Dear jangabriels, On behalf of the Shangri-La Mactan team, I would like to extend our heartfelt gratitude for your outstanding review! Glad to hear that you and your partner had a beautiful and peaceful stay. We hope to see you soon for another memorable getaway in Mactan! In the meantime, do stay safe. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a very pleasant three-night stay at this resort. The property and pools are beautiful, and we also enjoyed the beach area. Other than the outstanding breakfast buffet, our dining experiences were quite average, and quite expensive. Unfortunately there is very little by way of reasonably-accessible dining options outside the resort, within a short distance. We unexpectedly needed to shorten our original four-night reservation to three nights, and were very pleased with the excellent service we received from the front desk in connection with our request, which was accommodated. In addition, we requested a late checkout of 1:00 PM, and were provided a late checkout at 2:00 PM, which, likewise, was greatly appreciated and a very pleasant surprise. The staff throughout the property was extraordinarily nice, polite, and helpful. This is especially true of the very friendly staff during the breakfast buffet. Our room itself, in the Ocean wing, was tired, with peeling wallpaper in several areas, aging shower and bath, and aging furniture. Overall, we really enjoyed our stay, and would return, on another three or four night stay.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 2 weeks ago
Dear bccrws, Thank you for having taken the time to leave us a review regarding your experience at Shangri-La Mactan, Cebu. We are glad to learn that you had a pleasant stay with us. On behalf of the whole team, I would like to extend our heartfelt gratitude for your generous comments on our facilities and resort staff. As for your concerns on our food selections and dated interior, I will definitely make sure to dicuss such remarks with the team so we may identify solutions. Once again, thank you for your excellent review and we look forward to welcoming you back for another memorable visit. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great facilities and you have your own private beach. The food was amazing for buffet breakfast and dinner. Great cultural show at night. Very accommodating staff especially the ones in the pool area. The room is good with free toiletries. Wi-Fi and hot shower/tub works and great view of the sea. The only downside during my stay is that I was overcharged on my credit card and had to follow-up with them to get feedback on the refund. They didn’t bother to notify that it has been processed already.
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Difficult to book Grab. Better to arrange private transfer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I've been here for several times specially before pandemic I can say they wwre able to maintain the beautiful ambiance of the whole resort what a great job to housekeeping, landscape maintenance team and most specially to the superb service of the pool life guard Nelius whos been doing a superb 5 stars service like before you ask for a hotel the towel is already in your hands i never experienced that on my Shangrila resort visits even in Boracay, Makati and Edsa Shangrila keep up the amazing job Nel! Almost everything was fantastic during my stay my only concerns is the food I dont know if its only me but seems the food on ala carte was not that tasty like my previous visit before pandemic me and my friend ordered hawaiian pizza, buttered chicken and etc. Hope someone could check your foodies so that everybody will be happier on their stay. But overall thank you Shangrila Mactan for making our stay unforgettable.…
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 3 weeks ago
Dear 190Jade1008, Thank you so much for your compliments and for your patronage to the Shangri-La brand! We are glad to learn that you had an unforgettable stay with us. On behalf of the whole team, I would like to extend our heartfelt gratitude for your generous remarks on our staff, service and resort facilities. I will definitely make sure Nelius gets commended for a job well done! As for your comment on the a la carte selections, I will discuss this with the team so we may identify solutions. Once again, thank you for your excellent review and we look forward to welcoming you back for another memorable visit. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at Shangrila Mactan for an overnight stay before our flight to Boracay. Check in was smooth and staff were really helpful in sorting our luggages from the airport til we got in to our room. We were greeted with welcome drinks of local ‘kalamansi’ juice which was very refreshing. Mactan has not long recovered from a typhoon calamity which badly affected the area around the hotel including closure of some of the neighbouring resorts. Our room was clean and spacious with a great view of the ocean. We booked a dinner buffet which was really good. They actually served a whole suckling pig and was presented beautifully through dancing by the restaurant staff- we thought it was the highlight of the evening seeing a mini ‘sinulog’ dancing but with lechon :-) we also had a surprise that the ex-president of the Philippines is also in the premises. The beach was very nice and clean though background music was on the loud-side trying to encourage guests to dance on the beach. We slept comfortably. Comes breakfast, it was an absolute chaos with too many people. We queued for breakfast and were asked to wait 15 minutes until some tables are vacated. But this is understandable as other resorts in the area are unavailable. Overall it we had an enjoyable stay. Thank you…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Aug 7, 2022
Dear LV LLOYD, Thank you for having taken the time to leave us a review of your stay experience at Shangri-La Mactan, Cebu. We are delighted that you have taken the time to share your appreciation of our guest rooms, facilities and food selections. We highly apologize for the setback you encountered regarding the breakfast queue. I will make sure to discuss this with the team, so we may manage our guest's expectations. Once again, thank you for choosing Shangri-La and we look forward to welcoming you back for another memorable visit. Warmest regards, Dave Junker General Manager Shangri-La Mactan, Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$183 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Claim Your Listing Frequently Asked Questions about Shangri-La Mactan, Cebu
What are some of the property amenities at Shangri-La Mactan, Cebu ?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu ?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu ?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu ?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu ?
Conveniently located restaurants include Tides at Shangri-La Mactan, Cebu, Cowrie Cove at Shangri-La Mactan, Cebu, and Acqua at Shangri-La Mactan, Cebu.
Are there opportunities to exercise at Shangri-La Mactan, Cebu ?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have an airport shuttle?
Yes, Shangri-La Mactan, Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Mactan, Cebu have airport transportation?
Yes, Shangri-La Mactan, Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu ?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu ?
The staff speaks multiple languages, including Japanese, Korean, and Filipino.