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Lowest prices for your stay
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Full view
Pool & Beach (989)
Room & Suite (837)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Mactan, Cebu
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 69 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Travelers' Choice
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Golf course
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Romantic
Languages Spoken
Japanese, Korean
Location
Full view
69Somewhat walkable
Grade: 69 out of 100
11Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
Punta Engano Road, Lapu Lapu 6015 Philippines
Getting there
Rental CarsSee all Lapu Lapu rental cars
Nearby restaurants
Giuseppe Pizzeria & Sicilian Roast
413 reviews6 minItalian
Tides at Shangri-La's Mactan Resort & Spa
683 reviews1 minAmerican
Acqua at Shangri-La's Mactan Resort & Spa
380 reviews4 minItalian
Cowrie Cove at Shangri-La's Mactan Resort & Spa
389 reviews4 minSeafood
See all nearby restaurants4584Reviews125Q+A100Room tips
Reviews
Traveler rating
- 2,895
- 1,092
- 317
- 158
- 122
Time of year
Traveler type
Language
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Selected filters
- Filter
- English
Popular mentions
+1
The romantic dinner at The Observatory was the highlight of our 25th Wedding Anniversary. We were well-attended to by Janica and Ladylie. Staffs are friendly! To name a few, Ramil at the beach restaurant assisted us very well and the masseuse at Chi Spa, Noemi, the massage was heavenly! I would recommend her! Buffet breakfast was fantastic…that freshly baked croissant and the french toast! 😋 Overall, the menu is always great and we were given a complimentary chocolate cake, too! Thank you Shangri-la Mactan! 👍
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Date of stay: December 2021Trip type: Traveled as a couple
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Dec 13, 2021
Dear sassytraveler1114, It always excites us to create memorable celebrations for our guests, and we are simply thrilled that you found your own experience exceptional. Thank you for your kind words on the facilities, the delectable food selection, and most of all, the service. Trust that I will share your message to Janica, Ladylike and Noemi, and the rest of the team. We look forward to making more beautiful memories with you on your next holiday with us! Regards, Dave Junker General Manager Shangri-La, Mactan Cebu
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Good: Ambiance Cleanliness Amenities (kiddie pool & adventure zone) Not so good: Breakfast choices (limited) maybe because of the pandemic however it was as "exciting" as before Service - slow than usual again maybe they lack staff because of the pandemic
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: Get a room in the Ocean wing
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Dec 6, 2021
Dear macasaetchris, Thank you for sharing your experience with us. While we strive to make your stay a comfortable and an enjoyable one, we cannot forego of any unmet expectations. Still we are thankful for bringing these matters to our attention. We are constantly improving our services to meet your needs and satisfaction. On another note, I’m thrilled to know your family got to experience all the wonderful things in our little paradise . Regards, Dave Junker General Manager Shangri-La, Mactan
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So much for it’s reputation. It’s overcrowded! Check-in was a hassle and the staff their doesn’t keep track. Our order on their mini bar took an hour,because they forgot our order. The lobby is very hot and elevators aren’t enough. Dining experience was also a flunk. Never to go back.
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Better check up on them because your keycard will Loose access without notice.
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Dec 6, 2021
Dear Sunshine28636456165, Thank you for taking the time to write us a review. It is disappointing to know that we were not able to meet your expectation during your stay with us. Please be assured that I will raise your concern with the team as we continuously work on enhancing our guest experience. While I regret that you were not able to experience our usual Shangri-La hospitality, I do hope that you will consider staying with us again in the future Truly yours, Dave Junker General Manager Shangri- La Mactan, Cebu
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Whe had so much fun on the trip. The staff was awesome and very accomodating; esp Sheena from tides and Julie from ezone Felt really safe, I was confident on letting my 1yr old crawl around the Aqua Play Food was also great and well worth it. We enjoyed inroom dining since we had a toddler with us. We also had a very relaxing massage at the Chi spa(had ours at a cabana). This solidified us to come back for more next time.
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Date of stay: November 2021Trip type: Traveled with family
Room Tip: We were there during weekdays, there were very few people which made it safer especially with a...
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Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Nov 26, 2021
Dear Avery C, It always excites us to create memorable experience for our guests, and we are simply thrilled that you found your own stay exceptional. Thank you for your kind words on the facilities, the delectable food selection, and most of all, the service. We love having families in the resort, and I do hope you come back to spend another wonderful holiday in paradise. Regards, Dave Junker General Manager Shangri-La, Mactan Cebu
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Thank you shangrila for the very nice stay, i really enjoy my staycation . The food is great and sumptious .kodos to your team.i'll be bavk soon for my next visit i do hope i can roam around the facilities, especially the beach front. Dagjang salamat kaninyu.
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Date of stay: November 2021Trip type: Traveled solo
Helpful
Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded Nov 15, 2021
Dear Seaside38167829385, Thank you for such a heart-melting review. It always excites us to create memorable celebrations for our guests, and we are simply thrilled that you found your own experience exceptional. Thank you for your kind words on the facilities, the delectable food selection, and most of all, the service. Looking forward to welcoming you back in the resort. Regards, Dave Junker General Manager Shangri-La Mactan, Cebu
Read more
PRICE RANGE
$203 - $381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Claim Your Listing Frequently Asked Questions about Shangri-La Mactan, Cebu
What are some of the property amenities at Shangri-La Mactan, Cebu ?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu ?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu ?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu ?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu ?
Conveniently located restaurants include Giuseppe Pizzeria & Sicilian Roast, Tides at Shangri-La's Mactan Resort & Spa, and Acqua at Shangri-La's Mactan Resort & Spa.
Are there opportunities to exercise at Shangri-La Mactan, Cebu ?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have an airport shuttle?
Yes, Shangri-La Mactan, Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Mactan, Cebu have airport transportation?
Yes, Shangri-La Mactan, Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu ?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu ?
The staff speaks multiple languages, including Japanese and Korean.