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Shangri-La Mactan, Cebu

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Traveler (6151)
Pool & Beach (1219)
Room & Suite (952)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#5 of 52 hotels in Lapu Lapu
Location
4.4
Cleanliness
4.6
Service
4.6
Value
4.1
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Bay View
Family
Languages Spoken
Filipino, Japanese, Korean

Location

Punta Engano Road, Lapu Lapu 6015 Philippines
Shangri-La Mactan, Cebu
5,300Reviews131Q+A100Room tips
Traveler rating
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  • 138
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Popular mentions
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mikeymikemikeboop wrote a review Yesterday
1 contribution
Very accommodating and you should hire like him 👌🏼👌🏼👌🏼 the best same with your front desk ma’am Joyce. 👌🏼👌🏼👌🏼we had a very comfortable stay here in Shang. The room was great and with a view. The best so far here in mactan. Keep it up. 👌🏼
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: If you love to swim, this is the place to be. Where you can feed fish, go skin dive, jetsky and a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gruel R wrote a review Yesterday
1 contribution
The service in Shangrila is excellent as always. The staff is top notch. Special mention to, Neleus, who took care of us on our day at the pool. Without asking, he made sure that we had all we needed and our 20month old son was always taken cared of. Thank you, Neleus! As always, the service, food, facilities, and amenities is amazing!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Do not miss the fish feeding at the beach! The kids and adults will love it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Loyla P wrote a review Apr 16
1 contribution
We had a grate time in Shangri-la Mactan, the crews are very accommodating. Especially to sir Nelius and the rest of the team, he is they are so attentive and helpful, i happen to lose my 2 golden rings in the kiddie pool, and I asked for their help. Gladly they assisted me on finding it even though we already checked out the day before I found out that my rings is missing. They dive the entire kiddie pool just to find my missing rings. Very well appreciated Jud kaau inyu help sir. Fortunately they found my rings. And to the reception crew thank you also for the assistance. We will surely keep on coming back there.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded yesterday
Dear loylap2022, Thank you for choosing Shangri-La Mactan, Cebu and for sharing your wonderful experience with us! We're delighted to hear about your kind words about our staff, especially Neleus and the rest of the team who provided you with exceptional service and went above and beyond to assist you. Your kind words mean a lot to us, and we're grateful for your appreciation. We look forward to welcoming you back for another fantastic stay with us. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martin P wrote a review Apr 14
Cebu City, Philippines1 contribution
The resort is well maintained, very friendly staff, especially Mia Sun from Tides restaurant. Lots of activities for the kids to do. Arts and crafts included. Mini golf course and very large pools. We were there celebrating our son's birthday, the resort gave us a nice cake for the occasion.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Book the restaurants a head of your arrival. They can be busy at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear Q7433PRmartinp, Thank you for choosing to spend your weekend in Shangri-La Mactan and for taking the time to share your experience! We're thrilled to hear that you enjoyed our resort, activities, and the exceptional service provided by our staff, especially Mia Sun from Tides. I will make sure to let her know about your kind words. Thank you once again and we hope to have the pleasure of welcoming you and your family back for more memorable moments in the future. In the meantime, do stay safe! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ray B wrote a review Apr 13
1 contribution
Beautiful location with plenty of activities to choose from, but the really special experience was created by the Shangri La staff. Too many to mention, but Mai Sun in the restaurant and Fred from the Diving Centre were outstanding! The breakfasts and buffet dinners are perfect for families with a wide selection to choose from. Staff were amazing. The diving experience centre is very professional but at the same time friendly. Great for experienced divers as well as anyone that wants to do their PADI. We will be back !!
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear raybE2513ZW, Thank you for your 5-star review and for choosing to stay in Shangri-La Mactan, Cebu! We are delighted to hear that you enjoyed our resort and the plethora of activities we offer. It's wonderful to know that our staff, especially Mai Sun and Fred, made your stay truly special. I'll make sure to pass on your kind words to them. We can't wait to welcome you back for another memorable stay! If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sheneca a wrote a review Apr 13
1 contribution
Very very amazing, staff was very accommodating especially neleus and evelyn my fav staffs, really nice and fun I would come back again with my friends, would be so fun to bring along your friends and family, pool and the beach is very clean 😊
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: The pool is very nice and clean and also very clean, the beach is very good and the fishes are so...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear shenecaa, Thank you for your wonderful feedback and for choosing to stay in Shangri-La Mactan, Cebu! We are thrilled to hear that you had an amazing experience with us. Neleus and Evelyn will be delighted to know that they made your stay memorable with their exceptional service. I shall pass on your compliments to them and commend them for a job well done. We can't wait to welcome you back with your friends and family for another fantastic stay. In the meantime, do stay safe! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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donnaaganon wrote a review Apr 12
Singapore, Singapore4 contributions
Kudos to Regina and Christine Team☺️ They’re both lovely and friendly. Both warm and had a beautiful smile always, accommodating and kind. We’re surely coming back! And keep it up guys!! Job well done! The food and service ar good! See you all soon again💕
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear donnaganon, Thank you for taking the time to share your feedback and for choosing to spend your vacation in Shangri-La Mactan, Cebu. We are thrilled to hear that Regina and Christine left such a positive impression on you. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to them. We can't wait to welcome you back for another wonderful stay with us. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know. Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Настя Д wrote a review Apr 12
1 contribution
The customer service is always so nice and welcoming! :) Food is delicious and the vibe of the hotel itself is very pleasant. My family was served by Alvin and he has such a nice welcoming vibe! We are enjoing our stay here and definitely will come back in future.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear F3956DN_, Thank you for your kind words and for choosing to stay in Shangri-La Mactan, Cebu. We are delighted to hear that you and your family are enjoying your stay with us. Thank you recognizing the efforts of our staff, especially Alvin. It's wonderful to know that he provided you with a warm and welcoming experience. We'll be sure to pass along your compliments to him. We're thrilled to hear that you plan to return in the future. We look forward to welcoming you back and ensuring that you have another enjoyable stay with us. In the meantime, do stay safe! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mariahenderson1 wrote a review Apr 11
7 contributions
My colleagues and I ate at the Tides several times during our stay and each time, we were kindly greeted by Alvin. Alvin was not only pleasant, but he always approached us to ask if there was anything more that he could do to ensure that our dining experience was met to our satisfaction. His unwavering smile and consistent graciousness is a true testament that he and other Filipinos like him are just an amazing people! The management at Shangri-La Cebu should pay attention, if not already that they are blessed to have Alvin as part of their frontline service team members. He deserves positive recognition and many accolades. Alvin, salamat! -Maria Henderson (also a Filipina visiting from Las Vegas, NV USA (room 6061)
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Service at the Tides restaurant is simply Amazing! Alvin is a gem!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear mariahenderson1, Thank you for sharing your dining experience at Tides during your stay with us. We are thrilled to hear that Alvin and our staff made such a positive impression on you and your colleagues. Your kind words about Alvin and our service team are greatly appreciated, and we'll be sure to pass along your compliments to them. Recognition like yours motivates us to continue delivering outstanding service to all our guests. Thank you once again and we hope to have the pleasure of welcoming you back in the future! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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현석 임 wrote a review Apr 10
VANCOUVER, B.C1 contribution
To celebrate our wedding anniversary, our family visited the Shangri-La Hotel in Maktan, Cebu. The hotel was very clean and the staff was kind, so we had a great time. In particular, I remember my son participating in the parade at the Tide restaurant located inside the hotel. I would like to take this opportunity to thank Alvin and Honey, the mascots of the Tide, for giving my son a happy time.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dave Junker, General Manager at Shangri-La Mactan, Cebu
Responded 4 days ago
Dear BABONDAR, Thank you for choosing to celebrate your wedding anniversary with us at Shangri-La Mactan, Cebu. We're delighted to hear that you had a wonderful time and an enjoyable stay in our resort. We're especially glad to hear that your son had a memorable experience in Tides. Alvin, Honey, and our staff always strive to create joyful moments for our younger guests, and we're thrilled to hear that they were able to make your son's time with us extra special. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your family trip. We hope to have the pleasure of welcoming you back for more memorable experiences in the future! Warm regards, Dave Junker General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$271 - $388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA MACTAN, CEBU - Updated 2024 Prices & Hotel Reviews (Cebu Island/Mactan Island)

Frequently Asked Questions about Shangri-La Mactan, Cebu
What are some of the property amenities at Shangri-La Mactan, Cebu ?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu ?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu ?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu ?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu ?
Conveniently located restaurants include Tides at Shangri-La Mactan, Cebu, Acqua at Shangri-La Mactan, Cebu, and Cowrie Cove at Shangri-La Mactan, Cebu.
Are there opportunities to exercise at Shangri-La Mactan, Cebu ?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have airport transportation?
Yes, Shangri-La Mactan, Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu ?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu ?
The staff speaks multiple languages, including Japanese, Korean, and Filipino.
Are there any historical sites close to Shangri-La Mactan, Cebu ?
Many travelers enjoy visiting Magellan Shrine (0.3 miles).