Jpark Island Resort & Waterpark
M. L. Quezon National Highway Brgy. Maribago, Lapu Lapu 6015 Philippines
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About
#6 of 83 hotels in Lapu Lapu
Location
4.0
Cleanliness
4.2
Service
4.2
Value
3.7
If you’re looking for a luxury resort in Lapu Lapu, look no further than Jpark Island Resort & Waterpark, Cebu.
Close to Lapu Lapu Statue (2.4 mi), a popular Lapu Lapu landmark, Imperial Palace Waterpark Hotel is a great destination for tourists.
You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Jpark Island Resort & Waterpark, Cebu offers guests free wifi.
The resort features a concierge and room service. Plus, Imperial Palace Waterpark Hotel offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
If you like cafes, Jpark Island Resort & Waterpark, Cebu is conveniently located near Tarmong, Aysken D’ Han, and Civet Coffee.
Best of all, Imperial Palace Waterpark Hotel makes it easy to experience some great Lapu Lapu attractions like Magellan Shrine, which is a popular historic site.
The staff at Jpark Island Resort & Waterpark, Cebu looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Kids stay free
Parking
Wifi
Hot tub
Lazy river
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Game room
Mini golf
Water park
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Telephone
Bottled water
Clothes rack
Laptop safe
Private bathrooms
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Marina View
Languages Spoken
English, Filipino, Japanese, Korean
Location
81Good for walkers
Grade: 81 out of 100
32Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
M. L. Quezon National Highway Brgy. Maribago, Lapu Lapu 6015 Philippines
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+1
We stayed here 4 days and 3 nights here for the children's birthday trip. Our booking is a package for their Mactan Suite with breakfast, spa, cocktails at the Hacana By The Bay and discounts for other amenities. Prior arrival, I made sure during reservation that a birthday set-up will be prepared in the room ( to suprise my children and make them feel special for their birthday vacation), to my suprise, as per Reservation, they do not offer such thing ( taje note, I am a hotelier mysrlf and all hotels have different birthday set-up to make guest feel special during their stay) Jpark is a 5 star waterpark resort so I guess i expected a lot. Anyway, I then just ask for a cake which i will pay,to be placed in the room before we arrive. Arrival, room is not ready due to high occupancy, so I reminded the Front office regarding the set-up i made with the Reservation. When the room is finally ready, the cake i arranged was not there. I made a follow up in their Call Center at around 3 30pm and was tild to wait for a feedback. Hours passed, no call was returned to me. We are preparing to leave to meet the family for a dinner outside the resort. Then we heard a knock and when i opened tge door, there was a delivery of a cake. I asked the waiter on who ordered the cake, he answered that it is complimentary to our room. Now im confused, the suprise cake was never arranged as agreed, the cake i followed up never got clarified for hours, now, complinentary cake? I have to discuss it with the management to clear things out. Gladly, Mr,Ryan Garcia ( Duty Manager) was there to hwar my confusion and complaints. He gave me rhe assurance that it will be discussed and investigated. Thanks ro him our firsr visit and first night in the resort didn't end up tragic and disappointing. Fast forward to the rest of our stay. The kids enjoyed the slides and Amazon ricer a lot. But you must be prepared to be early even if the slides opens at 10am . Towels are already lying on the pool beds when you get there late. Breakfast is a feast but again, you have to be prepared to line up and see a lot of people. They do have very high occupancy during our stay,especially with korean groups. The room we had waa very spacious because we booked a suite, we noticed some dirt issues in the barhroom but aside thatbthe room was comfortable enough. We also had a spa at Cara Spa which me and my husband enjoys a lot, it is an high-end facility where you will feel like a queen and king with their service and facility. Cuatomer Service, front office 3/5 ( lacks communication skills and empathy) , call center 2/5 (all calls i made that needed call back never happened cake, water dipper) Restaurant 5/5 (they are cery friendly and helps all guest as possible) Overall, 3.5/5 for our entire stay, it ciuld have been worse if not for Mr. Rran. I wished we couls thank him personally but was not able to. Will we come back? Possibly,because the kids had fun but we are hoping they will be able to improve on all the lapses they had. …
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Tips:
Wake up early if you want to enjoy the facilities, expect day users and group during your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
1. Pools look neglected and not well maintained, it's full of dried leaves and plastics as well. I saw some algae at corners of the pool and some odd stuffs at bottom. 2. The room is dusty and smells weird. Me and my kids started to sneeze and cough few moments we enter the room. 3. During the room cleaning, we are asked they first if we want the bedsheet to be changed which is I think should be automatically changed. No sweeping or vacuuming of the floor was done. 4. There's no food menu in the room. We have to call and follow up every 20 mins for the menu to be sent. The food is good and fast. 5. We call for an extra towel on the first day for the kids but nothing was sent. We request again on the second day and made follow every 20 mins finally they sent it. 6. There are some activities that has to be paid by cash on the spot and don't allow us to charge to our room. It's a bit troublesome to bring lots of cash around the resort. I don't understand what is the purpose of our deposit. 7. The shower drain is always clogged we have to call staff to fix it every time. We have to follow up every 20 mins before someone comes to fix it. We have to put our shower time on hold because of that.…
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Date of stay: May 2023
Value
Location
Service
Room Tip: Neglected pools, full of dried leaves and grasses.
Clogged shower drain, we have to put our...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
One of the most wonderful place that u could have relax and enjoy lots of the activities The hotel slightly old but still in very good ship and well maintained with all means The stuff are so friendly and very kind and give the maximum support In overall I got on love with their smiles
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: The hotel slightly so complicated in term of the furniture and decorations it’s required...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
3rd time visiting this property and it was terrible. We used our “voucher” in the Cabanas during the visit. When my Mom order some foods, she was decline that they can’t serve foods from other outlets and was only offered the pica2x. I was shocked since our previous visit we ordered the same foods and it was served in the cabanas. When I arrived, they only ordered the pica2x. So I asked one of the servers that we will order our usual foods that we like. I told them that we are in Cabana 1 and we would like to request for a staff to take our orders in the Cabana. I presumed they are busy since it is Mother’s Day today so my sister went to Abalone to order. My sister was told that they can only offer take out orders even if they are told we are staying in the Cabana. After 1 hour, no one approached us if the foods were ready to pick up. When I went to the towel counter thats the time I was informed that our order was ready to pick up. When I arrived in Abalone, I asked the cashier what time the foods were ready and she said it was ready 15 minutes ago. I asked them why they did not informed me and she just answered she called the towel counter but the staff there did not do anything. I asked her if they can send some glass of water in the cabana and she just said to ask one of the staff near the pool. So they can’t even assist me with my request. Where is the service here?. (They are not busy when I arrived since 80% of the tables were empty!) When we started eating, they prepared plastic spoon and fork in the take away plastic. No plates!. What is this, Fast Food service?!. No initiative to provide us a better plates, and utensils when they know we are in the Cabana. They lack training. No follow through, No Initiative, and No Genuine care. To think today is Mother’s Day. I spoke to their F&B Manager and told him everything. Our previous visit was very good compared to our visit today is 1 out of 10. He insisted to give a service recovery but thats not the purpose why I requested for a manager. He was persistent so I requested for a glass of ice instead. Be consistent with your service. Hopefully when we visit again (IF), there is an improvement done. …
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The coffee and cocktails at Aqus bar is awwwwesome! 🤩 There has been a dramatic change of the beverages since we have been here last January.. It has improved much! Love coming back and hang out at the poolside.. Chillin with great drinks.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This isn’t the newest hotel in the area but you have the water park and the little Pororo activity center which my kids absolutely enjoyed. Kids can probably spend days just enjoying the water park without wanting to go anywhere else. The room we got was a little dated but comfy nonetheless. Staff were all incredibly helpful. Lots of Korean guests so it seems they made a point of serving authentic and delicious Korean food too.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
They advertise promotional offers, however they rarely answer their telephones which is Jpark's preferred method of contact. If you do get to speak to a staff member they are unhelpful and fob you off. We tried sending messeges but they get ignored, we didn't hear back from the majority of our messages. Why bother advertising a promotional offer if you are not willing to follow through and take the business? Very poor customer service.
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Date of stay: February 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is the best hotel so far I have visited in Cebu. Staff are very professional and courteous. We stayed there for two nights to celebrate my daughter's 6th birthday. Facilities are very nice. We enjoyed playing and swimming. To the staff of Coral by the Sea especially Michael , thank you for making my daughter's birthday memorable. Keep up the great work. To the staff of Abalone restaurant, thank you very much for your help! Always keep up the great work. We appreciate it a lot. One thing hopefully the resort can add to their rooms - maybe add a bidet? :) Overall. highly recommended resort. Will visit again soon! Thanks!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It is a really good resort whit many restaurants and pools that are good ! The water slides are cool and good! The breakfast is so delicious too ! The staff is really friendly with you all the time if you need help they will help you directly !
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Best hotel and resort for kids. Will definitely come back. Services are excellent. They respond rightaway to our requests. If you are going to stay here, make sure to have more time because there are so many activities that your kids will enjoy!
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Avoid being late as Cebu City has problems with heavy traffic. Make sure to check in on time to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$180 - $228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial palace waterpark hotel lapu lapu
FORMERLY KNOWN AS
Imperial Palace Waterpark Resort and Spa
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
556
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Claim Your ListingJPARK ISLAND RESORT & WATERPARK $167 ($̶2̶9̶0̶) - Updated 2023 Prices & Reviews - Cebu Island/Mactan Island
Frequently Asked Questions about Jpark Island Resort & Waterpark
Which popular attractions are close to Jpark Island Resort & Waterpark?
Nearby attractions include Shangs Island Town Center (0.2 miles).
What are some of the property amenities at Jpark Island Resort & Waterpark?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Jpark Island Resort & Waterpark?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jpark Island Resort & Waterpark?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Jpark Island Resort & Waterpark?
Yes, free parking is available to guests.
What are some restaurants close to Jpark Island Resort & Waterpark?
Conveniently located restaurants include A Mesa Bbq & Tapas, Yozakura Sushi Bar, and San Miguel Plaza.
Are there opportunities to exercise at Jpark Island Resort & Waterpark?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Jpark Island Resort & Waterpark have an airport shuttle?
Yes, Jpark Island Resort & Waterpark offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Jpark Island Resort & Waterpark have airport transportation?
Yes, Jpark Island Resort & Waterpark offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jpark Island Resort & Waterpark?
Yes, dry cleaning and laundry service are offered to guests.
Does Jpark Island Resort & Waterpark offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.