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Marco Polo Plaza Cebu

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Traveler (755)
Room & Suite (284)
Dining (257)
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Overview
  • Excellent55%
  • Very good35%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“cafe marco”(88 reviews)
“continental club”(47 reviews)
“blu bar”(38 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,464)
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All reviewscafe marcocontinental clubblu barmountain viewthe penthouseshuttle servicefree shuttlelobby loungebreakfast buffetpool sidefive star hoteltop floorbusiness tripnice poolmactan islandhotel staffayala mall
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191 - 195 of 1,240 reviews
Reviewed August 24, 2017 via mobile

This hotel always delivers!! We have been visiting Cebu for over 25 years and for the past six years this has been our hotel of choice. We are in Cebu at least twice a year to visit family and friends for around three weeks on...More

1  Thank michaelciel
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded August 29, 2017

Dear michaelciel, Thank you for your lovely feedback! We are delighted you enjoyed our amenities, the tranquility of our location and the Cebuano hospitality our associates deliver. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps other...More

Reviewed August 22, 2017 via mobile

Their Breakfast is a bit expensive but it was worth it!!! The dishes are exquisite and I love their freshly squeeze fruit juices and I always crave for all their baked goods and pastries...the chocolate cookies and muffins are the best!!!More

Thank RheivenRei
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded August 29, 2017

Dear RheivenRei, Thank you so much for taking the time to write such a nice review. We are glad that you enjoyed our buffet breakfast. Cafe Marco has garnered the Top 5 Best Restaurants Award by the prestigious Miele Guide 2013 and Sun.Star Cebu's "Best...More

Reviewed August 21, 2017

Having arrived in Cebu the resort we had booked was nowhere near as good as we expected so we walked out. Luckily I found the Marco Polo, my family were so pleased with every aspect of this hotel. The food is world class, so much...More

1  Thank AlanJHarris
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded August 29, 2017

Dear AlanJHarris, Thank you for the lovely comment. We are truly honored to be tagged as a "first class establishment". It really means a lot to us knowing we have delivered what we promised -- to serve our guests with warmth, superior facilities and the...More

Reviewed August 19, 2017

Stayed with family of 4 for a night. Food, and service etc was excellent - cannot fault. We had an issue with our room being too small for a family of four but was sorted straightaway. Poolside is also great with kids pool. Would highly...More

Review collected in partnership with Marco Polo Hotels
Thank wilsonjeand
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded August 29, 2017

Dear wilsonjeand, Thank you for a great comment. We are so sorry about the rocky start but equally very glad and relieved that it did not spoil your stay and the team made it up to you. More importantly, it's great to know the whole...More

Reviewed August 17, 2017

Nice Hotel , even if it is a bit far from the city , good rooms and amenities , The gym is a bit small and there are a few equipment it is manageable . very clean and neat hotel , I am endorsing the...More

Review collected in partnership with Marco Polo Hotels
Thank E3001CFantonioa
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded August 29, 2017

Dear E3001CFantonioa, Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay. At the Marco Polo Plaza, we make every effort in providing our guests with the best possible customer service, superior amenities and with a clean, comfortable room....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$79 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Spa Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$79 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Spa Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (755)
Room & Suite (284)
Dining (257)
Pool & Beach (81)
Amenities (95)
Business Center & Event Rooms (15)
Family and Play Areas (2)
Questions & Answers
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nhiax2018
Brian Connelly, please don't insult my intelligence. 1. "Please allow us to refresh your memory about the incident." You don't have to refresh my memory - I clearly understood the actions and words of your staff, the taxi driver, and the Ferrari staff that night. I was there. Did your CCTV footage record what they were saying? Because I did with my cell phone. If you like to me contact my lawyer and/or your Headquarters in Hong Kong with that footage, then please keep insulting my intelligence? Or you can be professional when customers provide candor reivews? 2. "Prior to departing the Ferrari KTV, your acquaintance paid the taxi driver Php1,000 (approximately US$19) to cover the taxi meter and the damage to his taxi." We didn't have 1,000 pesos prior to departing because Ferrari robbed us. We came back to your hotel, pulled the cash out of your ATM, and paid the taxi driver's bribe to "release us of our actions". I'm wondering why you didn't mention that with your CCTV evidence? The taxi driver stay in front of your hotel until we handed him his bribe. 3. We didn't understand what the driver was saying so your security staff interpreted the taxi driver's claim. Your staff said that the taxi driver claimed we hit the front bumper, not the rear. When I looked at the taxi, there was so many damages all over his vehicle, that I couldn't pinpoint exactly what the driver was speaking of. Your security staff, again, reiterated the next day that we damaged the taxi's front bumper - are you saying I didn't understand the next day what he was saying? Or, I wasn't intelligence enough to know he was fishing for a bribe, that time, and multiple times afterwards too? 4. "At no time did our security team even attempt to bribe you." You did not offer any evidence of this statement, but attacked the reviewer's state of mind in an effort for damage control, i.e., I was drinking too much to make such an opinion, therefore I couldn't possible make such an opinion. Nor did you apologize to your customer for feeling pressured into having to offer bribes. Again, I recorded their intentions with my phone. Your staff, amoungst others, didn't realize I was recording. I suggest you retract your opinion. 5. You inserted the opinion of the Ferrari staff to support your claim. You inserted the opinion of a strip/prostitution establishment an establishment considered to have the lowest ethics, to support your opinion. I have video recordings of that night at their establishment, of them double charging us, and of your staff's verbal conversations with me. 6. You don't have to look forward to welcoming me back. I won't be staying at your establishment ever again. I said you're one of the best hotels in the region, I didn't say you're the "only" great establishment in the region.
February 12, 2018|
Answer
Response from nhiax2018 | Reviewed this property |
This was a session posted by nhiax2018 to allow other customers to see my rebuttal tmanagement's disrepectful response to my original candor review.
-2
Votes
Matt B
February 8, 2018|
Answer
Response from OnNivelHills | Property representative |
It's about 6 km away. A 20-minute drive from Marco Polo Plaza Cebu to Pier 1 for vessels bound for Bohol.
1
Vote
sharlene L
January 14, 2018|
AnswerShow all 6 answers
Response from faithjvp25 | Reviewed this property |
A bit far, about 14kms I think. With traffic, about 45mins to 1 hour travel time but without probably 20-30mins.
1
Vote
Room Tips
"Wonderful Hotel."
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"my room was extremely clean and perfectly maintained by the staff Thanks to all"
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"You can either take ocean view or mountain view, you get the same satisfaction!"
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"Some fixtures in the room should be improved"
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