We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mandarin Plaza Hotel

About
Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Room Service
Free Parking
Wheelchair access
Bar/Lounge
Spa
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Outdoor pool
Public Wifi
Conference Facilities
Non-Smoking Hotel
Sauna
Show more
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Charming
HOTEL CLASS
Reviews (789)
Filter reviews
627 results
Traveler rating
142
278
134
37
36
Traveler type
Time of year
LanguageEnglish
More languages
142
278
134
37
36
Show reviews that mention
All reviews ayala mall breakfast buffet walking distance spacious room other hotels swimming pool extra bed room rate cable tv pleasant stay nice pool checking in rice enjoyed my stay visit cebu the heart of the city sauna
FilterEnglish
Updating list...
1 - 5 of 627 reviews
Reviewed 4 days ago

Checked in about 2am. Reception just doing their job to get things over with. Need 1k deposit even if you'd prepaid for room. If move beds around, you'd be charged 2k. Room was clean. Room service reasonable price. Lady singing in the morning that woke...More

Date of stay: December 2018
Thank scorpina
Reviewed 1 week ago via mobile

The Mandarin was just a stone throw away from the wedding reception of a niece so it was chosen by the clan. In fairness, we created a lot of noise too like the others, meaning, the marketing was working because it was fully occupied. I...More

Date of stay: April 2018
Thank L6258EVrebeccac
Reviewed 1 week ago via mobile

My expectations DOWN🔽 far from what im expected to this Hotel, what i only♥️love was the location near at Ayala Mall and Terrace , other than that nothing. ❎unpleasant upon checki-in ❎front line staff needs more training when it comes on being “guest feels not...More

Date of stay: October 2018
Thank gabbydominggo28
Reviewed 3 weeks ago via mobile

Booked for SENIOR CITIZENS for a birthday staycation. But front desk were rude. The rudest service you could ever imagine. Unworthy of using the name Mandarin to be affiliated with large Mandarin hotels worldwide. Room had cockroaches, spiders and not cleaned well. Train your staff....More

Date of stay: November 2018
Thank kelly885
Reviewed 4 weeks ago

Always a great place to stay. The rooms are always comfortable. They did cut back on personnel but the service has not gone down. The food buffet is always a great feast. The people are always pleasant and very accomodating.

Date of stay: November 2018
Thank edward r
View more reviews
Questions & Answers
Ask a question
Connector716202
October 15, 2018|
AnswerShow all 4 answers
Response from Josefino L | Reviewed this property |
There's no correct answer to this question... the room is usually for 2 people so if you plan ahead and add your guest upon checking in, I think the hotel will not charge.....or paying a small sum to your guest is a small... More
0
Votes
Lou B
November 10, 2017|
AnswerShow all 3 answers
Response from excess5 | Reviewed this property |
No you can’t All hotels around the world let you in between 12.30-2pm earliest. Yuh must contact the hotel to ask what they can do for you
0
Votes
brummie2015
September 29, 2017|
AnswerShow all 8 answers
Response from regelmarie | Reviewed this property |
I’ve booked my reservations with Agoda. My room accommodation includes breakfast for 2. Airport shuttle is available if you request it. But i suggest you go with uber or grab car. It would be cheaper.
0
Votes
Room Tips
"Choose a room facing Ayala Mall.."
J2592KDedwardr
4 weeks ago
Read review
"near the Ayala mall and IT business district, restaurants, coffee shops out the hotel; congested area &..."
Myer_18082018
Oct 24, 2018
Read review
"Safety when you get a Taxi as the Security Guard gets a record of the taxi... the mall is just a short walk.."
j0sefin0l
Oct 11, 2018
Read review
"Book early and request your preferred room"
shennans
Oct 2, 2018
Read review
Show More 
PRICE RANGE
$43 - $64 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
81
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing