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Waterfront Cebu City Hotel & Casino

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Waterfront Cebu City Hotel & Casino
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1,954 Reviews from our TripAdvisor Community

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Showing 1,706: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

This was my 3rd visit back to the hotel and will likely to be my last. The only reason why I kept going back was its amazing location that's smack right in center of Cebu city and proximity to the Ayala mall. If these 2 reasons are not important to you, don't bother. First minus - it attracts the low...

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Helpful?
Thank IamPatPat
Reviewed 2 days ago NEWvia mobile

The service we got from the front desk on Feb 22 9AM was bad...it was really bad, they are not accomodating at all! These guys need serious training on customer service. Tip: Dont book from third party e.g Agoda, you will not be a priority!!

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Thank Marlon G
Mandaluyong, Philippines
Reviewed 3 days ago NEWvia mobile

One of the oldest hotels in Cebu city, but the ambience and place is really fascinating... well kept environment and facility, the staff is highly courteous, we even got a room upgrade! Really enjoyed our valentines stay!! Two thumbs up!!

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Thank IB0511
Reviewed 4 days ago NEWvia mobile

Lobby and restaurants are pretty decent and keep a relative high standard. However, rooms (at least deluxe which we stayed in @6th floor) were old (but decent) with a poor view - area filled with old cars and various garbage. The windows were not at all clean either. Gym was OK, but a little rusty equipment of what one would...

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Thank Kristoffer V
Zürich, Zurich, Switzerland
Reviewed 4 days ago NEWvia mobile

We were at waterfront cebu city hotel last January 20th 2016 we only stayed for 1 night and we really love our huge executive suite room,it was too big for only 2 people.Wish we have more time to stay at this hotel .The housekeeping people are always there when I needed help from them,they are very friendly and smiling all...

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Thank Bebe A
Reviewed 1 week ago via mobile

Every service personnel I encountered was accommodating. They were all smiles, greeted and attended with my needs. The food was great. Rooms were comfy and clean- 5 stars for that- but other room amenities are just okay, not high end- so 4 stars.

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1Thank Dunhill J
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear Dunhill J Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. Thank you also for all your descriptions about the facilities, our great food served in the restaurants, the well delivered services by our fantastic team and...

Reviewed 1 week ago

i love waterfront, but not one of the housekeeping team. I forgot my key and i tried to asked politely to the housekeeping who was there in the other room, and she said not allowed, was irritated knowing i am the one who rented a room together with my husband. its okey to reason out for security reasons but not...

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Helpful?
Thank Dimple S
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear Dimple S Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. Thank you for Loving Waterfront and we appreciate your valued feedback and thank you for sharing the experience with us. While you were very impressed with...

Seoul, South Korea
Reviewed 1 week ago

This hotel deserves its high reputation. All the staff were very kind and able to speak English fluently. Casino and restaurants were also nice. I would definitely stay at this hotel when I come to Cebu again.

Review collected in partnership with this hotel
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Thank 593yuns
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear 593yuns Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. What a fantastic heading rounding up your experience - Great Hotel On behalf of the hotel and entire team, I would like to thank you for your...

Cremona, Italy
Reviewed 1 week ago

Stayed for 3 nights on a business trip, overall experience was pleasent, used the business center and the lady in charge was very useful and cooperative, though the printing fee were a bit too costly (€ 1/page). Lobby very attractive, longe bar was quite and descreet which allowed to work confortably, rooms clean however required some renovation, specially the bathroom....

Review collected in partnership with this hotel
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Thank Luigi C
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear Luigi C Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. It's great to read when we receive positive feedback from our guests and we truly appreciate the comments that you have made.Furthermore, I am pleased to...

Soldotna, Alaska
Reviewed 1 week ago

My wife and I spent our first night together at the Waterfront Hotel and Casino and keep going back as they have so much to offer. We love the rooms with access to the the Ambassador Lounge. Mark is the manager at the Ambassador Lounge and is ably assisted by Weldan, Mike and Lani. We love it there. They make...

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Helpful?
Thank ltchook
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear ltchook Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. Thank you also for all your descriptions about the facilities, our great food,the well delivered services by our fantastic team and the surrounding area which future travellers...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Waterfront Cebu City Hotel & Casino

Address: Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $65 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waterfront Cebu City Hotel & Casino 4*
Number of rooms: 562
Reservation Options:
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Also Known As:
Waterfront Cebu City Hotel And Casino
Waterfront Cebu City Hotel Cebu City
Waterfront Hotel Cebu City
Waterfront Cebu City Hotel & Casino Cebu Island
Hotel Style:
#1 Casino Hotel in Cebu City
#6 Spa Hotel in Cebu City
#6 Luxury Hotel in Cebu City
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Questions & Answers

Here's what travelers have asked, with answers from Waterfront Cebu City Hotel & Casino staff and other travelers.
18 questions
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California
1 month ago
Portland, Oregon
Silver Spring, Maryland, United States

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Questions? Get answers from Waterfront Cebu City Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for room on the 18th Floor or with access to the Ambassador Lounge”
 of 5 bubbles ltchook, 1 week ago | Read review
“Rooms on one side looked out to the beautiful Latter Day Saint Temple which was lit up beautifully at night.”
 of 5 bubbles Notashlee, 4 weeks ago | Read review
“8th floor at the back (u can view the pool) in the front (you can see the city view).”
 of 5 bubbles sweethartc2016, 4 weeks ago | Read review
“front view with the city or IT park view.”
 of 5 bubbles erichleinchen, Jan 9, 2017 | Read review
“Go for Deluxe Rooms on a minimum!”
 of 5 bubbles Denmar_Ong, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question