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Quest Cebu

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Quest Cebu
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2,453 Reviews from our TripAdvisor Community

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Showing 2,214: English reviews
Sasebo, Japan
1 review
5 of 5 stars Reviewed 2 days ago NEW

We walked in having decided not to stay at a hotel that was part of a travel promo. We were warmly welcomed and able to stay 3 of our 4 nights there as all rooms were reserved after that due to a large group coming in. We cannot say enough about the accommodation and services. We really liked our corner... More 

Helpful?
Thank midlifedude7
Cebu City
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I booked this hotel to celebrate my birthday but my request to have a full window view of the swimming pool was not granted. They were able to accommodate us with a full view window but I didn't like the view. The room was huge and clean but it's quite expensive as it is located in Ayala area. The breakfast... More 

Helpful?
Thank ElijahRadley
QuestCebuGM, Assistant Front Office Manager at Quest Cebu, responded to this review

Dear Sir ElijahRadley, We regret the fact that you encountered some problems during your stay. First, was your request for the pool view; though the request are not guaranteed upon reservation but we always try our best to give the guest needs and as much as we want to accommodate your request but due to our our high occupancy, your... More 

Pace, Florida
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel near Ayala Mall. Everything worked in the room and no complaints. Nice lobby and restaurant. Hallways were not well lit, pool is too small, and always full of kids. Never swam because small pool always full of kids.

Review collected in partnership with this hotel

Helpful?
Thank brentj619
QuestCebuGM, Assistant front Office Manager at Quest Cebu, responded to this review

Dear sir Brentj619, Thank you for the kind thoughts that you shared with us. We also regret the fact that you encountered some problems during your stay. Rest assured that we have discussed this with the concerned departments for immediate action. Thank you and we hope you will have another chance to come back to the property and see the... More 

Metro Manila, Philippines
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Went here for work and stayed for 2 nights. Good for business trips! Room - not too big but just enough for 2 people, clean and comfy, I'm satisfied Bathroom - shower's working perfectly, with bidet, toiletries provided not just the basics, blower is working well too Food - buffet breakfast is okay, I love that they refill the bacon... More 

Helpful?
Thank ErikaBuenafe
Cebu City, Philippines
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

To be honest, if we were to pay what we paid for at Quest, we would not stay there again. Mainly because of the room size and the fact that a far better option is available across the street. Pros - beautifully decorated rooms - great location - toothbrush + toothpaste - cotton buds Cons - rates DO NOT include... More 

Helpful?
Thank May G
Cebu City, Philippines
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am one of the 18 participants attending the examination held at this Hotel on the 6th floor. By the entrance you will be amazed feeling secured due to their hi-technology scanner. The lobby has full of international guests of Japanese, German, Korean, American those were the few noticeable; which made me think this is an International Choice Hotel. I... More 

Helpful?
Thank quilves
Oslo, Norway
2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel is close to Ayala mall.Taxi at the entrance. The check out time is 11 am. !1 hour to early I think. The pool ok. Outside the Restaurant at the elevator its bad smell of cooking. specially dried fish. The smell makes me not want to eat in the restaurant. The room its ok and value for money.

Review collected in partnership with this hotel

Helpful?
Thank haavardc
Pasig, Philippines
1 review
2 of 5 stars Reviewed 1 week ago

AC leaked, we were told to stay put as maintenance will check AC and linens will be changed - which is impossible because the bed is soaked. After much ruckus, we were transferred to another room. The new room was ok but AC leaked on the 2nd night as well.

Review collected in partnership with this hotel

Helpful?
Thank Margarita L
Level Contributor
18 reviews
7 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel is really big, but their rooms does not reflect the size of their hotel. We got a small room with no view. The beds are really hard. I also don't like it when I had to pay for my guests just to use their pool. We paid for Php200 per head for my 2 guests. And their pools... More 

Helpful?
Thank eyckvan
Metro Manila, Philippines
1 review
3 of 5 stars Reviewed 1 week ago

It's better if the staff will have a customer service training from time to time or at least to brief all of them what's the importance of customer service in the industry. There should also be a consistency.

Review collected in partnership with this hotel

Helpful?
Thank 358winv
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 

Additional Information about Quest Cebu

Address: Archbishop Reyes Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $52 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quest Cebu 3*
Number of rooms: 427
Reservation Options:
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Also Known As:
Quest Cebu Cebu Island/Cebu City
Hotel Style:
#4 Family Hotel in Cebu City
#4 Romantic Hotel in Cebu City
#5 Business Hotel in Cebu City
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