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Diamond Suites & Residences

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189 Reviews from our TripAdvisor Community

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Showing 175: English reviews
Cebu City, Philippines
Reviewed December 31, 2015

Overall, the hotel is not bad if you are looking for just the basics - namely sleep and shower. Hotel is a little tired, and not a good value as other hotels in the same price range are much better (ie: Quest Hotel; which happened to be full which is why I stayed here). Prince Hotel, which is usually priced...

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Helpful?
Thank RCD109
Uddevalla, Sweden
Reviewed December 28, 2015

getting tired of being treated like the worst customer when using and booking with tripadvisor booked here a few nights in end of december looked at all reviews and felt it could be good with a diamond hotel,but i was so dissapointed but what to do when its paid in advance,my mistake will not pay in advance here again thats...

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Thank Tom J
Cebu, Philippines
Reviewed December 27, 2015 via mobile

We stayed here with my friends just a week ago and I found this hotel very convenient to Ayala Center and other places here in Cebu. Getting transportation is perfect as it's located near the highway too, so literally there are a lot of cabs passing by. It's really a gem of a hotel when all the other hotels nearby...

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Thank HyphyFoo
Cebu City, Philippines
Reviewed December 27, 2015

Room service 45 mins and food is cold.dont ask for breakfast if included they do not inform you cannot have in room and only available certain hours.no phone numbers available in room. Staff don't know the timings of kitchen and bar hours they come and go as they please,worst hotel I have stayed in Cebu.no good remarks go to mandarin...

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Thank Steven M
Dumaguete City, Philippines
Reviewed December 11, 2015 via mobile

The hotel has a big function room were you can hold events like seminars or any sort. Lobby is pretty big and its just a walk away from Ayala Mall. We stayed in a room which can accommodate 6 people and we actually fit without the feeling like a sardines inside a can

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Thank KrizPRO
Amsterdam, The Netherlands
Reviewed December 3, 2015

A fairly modern, well maintained property very close to the main shopping mall in Cebu, but a far distance from the airport. The staff are welcoming and friendly and the public areas clean and cool. The room floors are a bit strange in that the corridors are indoor/outdoor and rooms look either onto the streets, or internally, straight into another...

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2Thank Jarko2015
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Jarko2015, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied with our service. Furthermore, we are grateful that you appreciated the cleanliness of our room and its amenities. Rest assured that your feedbacks are noted and...

Saitama, Japan
Reviewed November 29, 2015

The hotel isn't clean and facilities are not good. When I checked in my room, the room was really humid and hot, I couldn't put up with the terrible condition. Also, the safety box and Wi-Fi and the telephone in the room didn't work. The safety box wasn't fixed, everybody can steal the box easily. Most of points were not...

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Helpful?
Thank wmikami
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. wmikami, On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your...

Paranaque
Reviewed November 29, 2015 via mobile

I have been to this hotel a few years back when it just opened . Back then it was one of my hotel of choice when in Cebu.. For a hotel thats been around for a couple of years only, looks like it has aged .. The rooms are clean, the food not too bad. Their location is still one...

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Helpful?
Thank nmc8693
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Her T, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied of our rooms and our strategic location. We are looking forward to seeing you again soon. If you need any assistance for your next visit,...

The Netherlands
Reviewed November 23, 2015 via mobile

Great comfortable beds. We had to singles but put the table in between on the other side so we had a big double bed. Nice size bathroom with a bit of weird blue color light, fridge, desk flat screen with a lot of channels, and a little couch and table. Air con makes a bit of noise also from the...

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Helpful?
Thank Her T
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Her T, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied of our guest room and its amenities, the food and our strategic location. We are looking forward to seeing you again soon. If you need...

Manila, Philippines
Reviewed November 18, 2015

when we dial front office for some assistants there is no one from them who answered our call.. we keep on dialing (o) zero hoping that there will be anyone from them who will answer and thingking that theymight get busy at that moment.. when Id asked my nephew to go down and check if

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Helpful?
Thank Chinzee002
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Chinzee002, On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $33 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City
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Questions & Answers

Here's what travelers have asked, with answers from Diamond Suites & Residences staff and other travelers.
7 questions
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Los Angeles, California
OC California
over a year ago
Cebu City, Philippines
over a year ago

See all questions (7)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check room before you commit.”
 of 5 bubbles FrequentlyOnTheRoad, Mar 18, 2016 | Read review
“Place is extremely accessible; huge mall is located right across”
 of 5 bubbles pahmee, Jan 28, 2016 | Read review
“best view on the pool deck :)”
 of 5 bubbles jeanelouisem, Jan 28, 2016 | Read review
“Choose a room with consistent internet connection.”
 of 5 bubbles 811irenef, Aug 31, 2015 | Read review
“Rooms on the top floor near the pool gives a breathtaking view”
 of 5 bubbles JRhecel, Mar 21, 2015 | Read review
5 of 5
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