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Diamond Suites & Residences

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189 Reviews from our TripAdvisor Community

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Showing 175: English reviews
Reviewed 5 days ago NEWvia mobile

As my second time to stay at this hotel, I can say that my expectations were gladly met. The decorations in the room were very much appreciated by my girlfriend. She really liked it and for that you have my many thanks! Room was near and comfortable. My request for early check-in was granted. You have my thanks for that,...

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Helpful?
Thank Michele M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Michele M, I am very joyful that overall, you were satisfied with your stay with us. We make sure to attend to guest requests and extend a helping hand whenever there's one needed. We hope that you stay with us again for you to experience genuine Cebuano hospitality. Sincerely, Katherine S. Angala General Manager

Reviewed 6 days ago NEWvia mobile

I first stayed at Diamond Suites in June 2016 and was quite happy, therefore I decided to repeat my stay in November. Things drastically deteriorated. 1- front desk/ housekeeping My 2 nights stay was booked in 2 diferent reservations due to change in travel plans. When I checked in, I informed the front desk staff of this fact and she...

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Helpful?
Thank Kamonnat C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Kamonnat C, I am glad that you were happy with your first stay with us which led you to booking again in November. It is very unfortunate that what you experienced was not as expected. All of the hotel towels are now replaced with new towels, there is now a standby pest control, and the rooms have been face...

Reviewed 1 week ago via mobile

There rate is lower compare to other 4 start hotels on that area. Though you could only avail it thru Trip Advisory via Agoda..Well clean facilities though little bit old.I suggest the owner to put toilet bidet. Also,I find the lighting of the hallway dim. So better if they could improve it. For the service, their staffs are friendly and...

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Helpful?
Thank Jonah B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Jonah B, Thank you very much for taking time in writing a review regarding our property. You concerns are well-noted. We are continuously upgrading our facilities for guests to enjoy. I am glad that our customer service was worth mentioning. We hope too see you again soon. Sincerely, Katherine S. Angala General Manager

Emirate of Dubai, United Arab Emirates
Reviewed 2 weeks ago

Stayed for 6 nights at this hotel. I must say I didn't regret booking at this property. Friendly and helpful staffs that made our stay very welcomed. Hats off to the housekeeping staffs who made our room always on shaped. To the staffs at the reception as well who catered our needs with a smile always. Thank you Charlemagne Tribunal...

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Helpful?
2Thank Misty-Grace
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Misty-Grace, On behalf of the entire team of Diamond Suites Cebu, I would to thank you for staying with us and we are all very glad to know that you didn't regret booking at our property. We are doing the best we can to cater to our guests' needs and for our guests to experience premium Cebuano hospitality. We...

Reviewed 4 weeks ago via mobile

My boyfriend and I booked this hotel going to Cebu by Hotels.com and was looking forward for a four star hotel.... When we arrived to the hotel the two girls at the desk were non professional and a bad attitude towards us.. the hotel stank of bad cheap perfume... The hotel isn't clean at all and there's a lot noise...

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Helpful?
Thank Lea M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Lea M., On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your...

Fairfield, Ohio
Reviewed October 16, 2016

My wife and I stayed at Diamond Suites for 2 nights due to an event across the street at Ayala Center. We had previously stayed at other hotels but due to availability stayed at Diamond Suites. The price range is what drew us to this particular hotel and with the basic rate they also include the breakfast buffet. There was...

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Helpful?
Thank Adam B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Adam B, Thank you very much for writing an extensive review on our hotel. I would like to apologize for the inconveniences you have experienced during your stay. We are currently updating our facilities for better guest experience. I sincerely appreciate that you pointed out both the strengths and weaknesses of our property is these kinds of feedback...

Reviewed October 2, 2016 via mobile

Stayed for 2 nyts hir with my husband and my borther. Its not our first choice hotel since weve been in cebu a couple of times already. But we choose to stay hir since its just a few steps away from ayala mall.. room is small.. room is smelly.. cr is creepy and the light is too dark. Hot and...

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Helpful?
Thank WesselShyne M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear WesselShyne M, I would like to personally thank you for expressing your thoughts with us. As of this moment, we are already solving the concerns specified in your review. Also, we are very delighted that you loved our breakfast buffet as we have been developing our menu for more palates to be delighted. We sincerely hope that this will...

Bangkok, Thailand
Reviewed September 7, 2016 via mobile

It's good deal for the price offered and just across Ayala shopping mall. However the receptionist is very unfriendly. We came around 12nn and was bluntly informed sorry check in time is at 2pm. Never even bothered to check my name, reservation or give any information aside from the attitude of "I will attend to you after 2pm". Gym is...

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Helpful?
1Thank leahvdfoo
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear leahvdfoo, Thank you for taking time in making this review. We sincerely apologize to leave a bad impression. We will make sure to make it up to you the next time you visit our hotel. We are currently improving our facilities for better guest experience and for guests to get the value of their money. I would like to...

Reviewed September 7, 2016 via mobile

From Harold's, my company had to let me stay here for a few days. Compared to the former, this hotel is a non compete. The room's dark, heater isnt okay in the bath, bed's not so comfy, and the internet was just frustratingly slow. If visit was personal, I won't be stayin' here.

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Helpful?
Thank Jack M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Jack M, Our apologies for the inconvenience your have experienced with us and we understand the necessity to share your experience. We take each and every comment positively as these comments help us identify the areas where we need to improve on. Rest assured, we are already making developments in the hotel for guests to enjoy their stay. We...

Reviewed September 2, 2016 via mobile

Diamond Suites and Residences in Cebu is another condotel located just a few meters away from Ayala Center. It's actually beside more popular hotels such as Quest and Parklane. What I love about the hotel was the location. It's so near Ayala Center you just need to cross the street, walk down the underground path (it's a jeepney terminal) and...

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Helpful?
Thank Michael C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Michael C, Thank you very much for the extensive review. We appreciate your very honest opinions on our property. We are definitely proud of our very strategic location and according to you, we all have you basic needs and that is a major plus for us. All these and the other areas you've pointed out are such helpful tips...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $32 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City
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Questions & Answers

Here's what travelers have asked, with answers from Diamond Suites & Residences staff and other travelers.
7 questions
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Los Angeles, California
OC California
over a year ago
Cebu City, Philippines
over a year ago

See all questions (7)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check room before you commit.”
 of 5 bubbles FrequentlyOnTheRoad, Mar 18, 2016 | Read review
“Place is extremely accessible; huge mall is located right across”
 of 5 bubbles pahmee, Jan 28, 2016 | Read review
“best view on the pool deck :)”
 of 5 bubbles jeanelouisem, Jan 28, 2016 | Read review
“Choose a room with consistent internet connection.”
 of 5 bubbles 811irenef, Aug 31, 2015 | Read review
“Rooms on the top floor near the pool gives a breathtaking view”
 of 5 bubbles JRhecel, Mar 21, 2015 | Read review
5 of 5
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