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Harolds Hotel

Certificate of Excellence
Gorordo Avenue | Lahug, Cebu City 6000 , Philippines
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326 Reviews from our TripAdvisor Community

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Showing 285: English reviews
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Amazing service starts as you enter the front door! A chilled welcome drink is waiting for me! Smiling receptionist assisted, though there were some glitches, she satisfied my request immediately. Room is cozy and clean! A cutely folded dog towel on the bed welcomed me. My dinner at the roof top resto was also grade A ! Superb food, band... More 

Helpful?
Thank L. S
ED T, General Manager at Harolds Hotel, responded to this review

Dear L.S, Warm regards from Harolds Hotel! Thank you very much for your kind review. We appreciate that you were able to notice our efforts from the smallest details. Here at Harolds, we always don't mind lending an extra mile as long as our guests will have a comfortable stay. Comments like these makes our work so rewarding. Though you... More 

Greater Newcastle, Australia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

From the moment you walk through the door the staff can't do enough for you..The rooms are just large enough with an extremely comfortable bed,although the shower could be better,it's in a bath with a plastic shower curtain..The buffet breakfast is excellent..all in all a good stay

Helpful?
Thank dennaus
ED T, General Manager at Harolds Hotel, responded to this review

Dear dennaus, Warm regards from Harolds Hotel! Thank you very much for your kind feedback! We are glad to know you had a wonderful stay with us. It is always our top priority to make the guests' stay comfortable. We will be looking forward on your next visit. Yours in Service, Ed Tongco General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We cannot speak highly enough of Harold's hotel! We have travelled to Cebu many times and this is the best hotel we have stayed at! The customer service is amazing and we will be back! We were on our honeymoon and they made a beautiful decoration on our bed with flowers :) the breakfast buffet was also great! Thank you... More 

Helpful?
Thank Madeleine D
ED T, General Manager at Harolds Hotel, responded to this review

Dear Madeleine D, Warm regards from Harolds Hotel! We are glad to know you had a wonderful stay. These positive feedback always inspires us to do more and be the best in terms of service and accommodation. Rest assured that we will maintain these aspects to make every guests' stay memorable. Looking forward on your next visit with us! Yours... More 

Manila
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Love the local dishes served at breakfast and during the meeting. I will not forget the suman with tsokolate. The staff are all warm and accommodating. But I will remember it most as the first hotel I stayed in which followed its own water conservation sign of not washing the towels if they are placed in the racks. The other... More 

Helpful?
Thank tonitanch
ED T, General Manager at Harolds Hotel, responded to this review

Dear tonitanch, Warm regards from Harolds Hotel! Thank you very much for your wonderful review. We are glad to know you were able to appreciate our gestures even to the tiniest detail. It is a rewarding effort on our part. We will be looking forward on your next visit with us. Yours in Service, Ed Tongco General Manager More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was nice. Lobby was small though for such a big hotel. The rooms were big and had all the amenities of a standard hotel. I really liked the buffet breakfast and the buffet dinner both were affordably priced. The mall transfer was also good to Ayala. Only con to this hotel was the service. I didnt really feel... More 

Helpful?
Thank Michael B
ED T, General Manager at Harolds Hotel, responded to this review

Dear Michael B, Warm regards from Harolds Hotel! Thank you for your review. We appreciate the gesture of informing us about the matter as this will help in our constant thrive for the improvement of our service. We apologize also if there are certain measures that were not met during your stay. We assure you that this won't happen again... More 

Los Angeles, California
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I strongly recommend Harold's Hotel if you're looking for an accommodation in Cebu City. I booked our reservation directly by calling the hotel in order to avail of our 20% Sr. Discount. We were greeted immediately when we arrived after a long trip from Moalboal, with friendly smiles from the bell boys and front counter staff. Check in was a... More 

Helpful?
Thank TerrieClemente
ED T, General Manager at Harolds Hotel, responded to this review

Dear TerrieClemente, Thank you very much for sharing your whole experience. We are so happy to know that you had a wonderful stay. Here at Harolds, you deserve nothing but the best accommodation in town, and we are glad to know we were able to show you that. We will be looking forward on your next visit! Yours in Service,... More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Just stayed there last week and going again next Tues on a business trip. The wifi leaves much to be desired. Other than that, nothing spectacular other than the fact that's it's a decent hotel. Deciding if I should stay at Parklane the next time or Marco Polo Hotel.

Helpful?
Thank Spunk107
ED T, General Manager at Harolds Hotel, responded to this review

Dear Spunk107, Warm regards from Harolds Hotel! We appreciate taking a time out of your busy schedule to write a review for us. Whether it is a negative or a positive note, it truly helps, for us to know what to improve more. As for your wifi concern, our IT Specialist was able to resolve it right away to prevent... More 

Los Angeles, California
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

Very welcoming staff from the moment you walk in the door. I had the pleasure of staying several times and found this hotel to be excellent value for money . Staff is courteous and attentive and rooms are clean and well appointed . Even mini bar articles are not overpriced. Excellent roof top bar with caring staff and reasonable prices.... More 

Helpful?
Thank Mattpaps
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mattpaps, Warm regards from Harolds Hotel! We truly appreciate your kind review and the gesture of sharing your wonderful experience with us. Here at Harolds, we always extend a mile just to please all the guests' stay. Our efforts are rewarded because we you had a pleasant stay with us. We will be looking forward on your next visit... More 

Angeles city
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 13, 2016 via mobile

This is a long over due review:Stayed on this hotel for overnight only,me and my lovely wife really love the executive room and we had a wonderful night drinking wine at their roof deck lounge.breakfast buffet was good lots of choices and the staff are very helpful and service is excellent.

Helpful?
Thank MilkywayAngelescity
ED T, General Manager at Harolds Hotel, responded to this review

Dear MilkywayAngelescity, Warm regards from Harolds Hotel! We appreciate the effort of taking a time out of your busy schedule just to share your experience with us. Looking forward on your next visit! Yours in Service, Ed Tongco General Manager More 

1 review
1 of 5 stars Reviewed June 13, 2016

No swimming pool but don't worry have a shower and your bathroom floor will become one. Shower leaked like a water fall and complaints were not attended to. Hotel owner paid a $7 compensation ride free of charge to the airport and apologised for the inconvenience. Not impressed at all.

Helpful?
Thank Gabrielle A
ED T, General Manager at Harolds Hotel, responded to this review

Dear Gabrielle A, Warm regards from Harolds Hotel! Please accept our sincere apologies for the inconvenience you may have recently experienced. We at Harolds have always placed the highest importance on the welfare of our guests. We would also like to thank you for informing us of the matter. It was an unforeseen incident and I am taking full responsibility... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
HAROLDS HOTEL offers a vantage point to guests with business or leisure reasons in the city. Situated in the uptown area of Cebu City, about 30 minutes away from Mactan International Airport, Harolds Hotel is only ten minutes away from financial districts, government offices, universities and colleges, and major shopping centers. ... more   less 

Additional Information about Harolds Hotel

Address: Gorordo Avenue | Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $56 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harolds Hotel 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Harolds Hotel Cebu Island/Cebu City
Hotel Style:
#3 Spa Hotel in Cebu City
#4 Business Hotel in Cebu City
#5 Romantic Hotel in Cebu City
#7 Family Hotel in Cebu City
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