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Waterfront Insular Hotel Davao

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Waterfront Insular Hotel Davao
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975 Reviews from our TripAdvisor Community

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Davao City, Philippines
Reviewed 3 days ago NEW

ROOM. Uncomfortably cold and thermostat does not work. Shows a lot of wear. Internet very slow. RESTAURANT. Ordered Eggs Benedict ala carte. Was told it would take 30 minutes which was acceptable. After 45 minutes was told my order could not be filled as they did not have 'ham'. (Please note that Eggs Benedict is made with Canadian Bacon but...

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Helpful?
Thank YachtVALHALLA
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear YachtVALHALLA, Warm greetings from Waterfront Insular Hotel Davao! We thank you for choosing to stay with us on Valentine's Day. However, we regret that it was not as pleasant as you would have hoped for. The Management is currently investigating your concerns to ensure corrective measures particularly on our restaurant service. Again, we sincerely apologize for the inconvenience. We...

Zenica, Bosnia and Herzegovina
Reviewed 5 days ago NEW

Stayed on Jan28 with family for Chinese New year. We took 2 adjoining rooms. Checkin-in was slow..although the staffs were very polite and apologetic about it so I should commend on that. The hotel still has its charms although needs a serious update with all the furnitures. The beds were comfortable. I love the resort feel..I love their breakfast buffet...

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Helpful?
Thank cathy h
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear cathy h, Warm greetings from Waterfront Insular Hotel Davao! Thank you for choosing to stay with us over the Chinese New Year holiday. We are delighted to hear that you've had a great stay. Please know that your comments on our check-in procedure and physical amenities are well noted for the further improvement of our hotel and service. We...

Petaling Jaya, Malaysia
Reviewed 6 days ago NEWvia mobile

I must say a picture can paint a thousand lies. This hotel stay was doomed from the start. The check-in clerk took 30 mins to check us in. It took us faster to reach the hotel from the airport in rush hour. We had booked 2 different rooms, she didn't even notice that until she had cashed me out. It...

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Helpful?
Thank Sunita M
Pasig, Philippines
Reviewed 1 week ago

Needs renovation on some areas. Expected a lot knowing about the brand...! An effort to help guest carry luggage is lacking especially that hotel does not have elevators... Room attendants will have to let you wait....

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Helpful?
Thank Marie Jeanne A
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear Marie Jeanne A, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for sharing your feedback. On behalf of the Management and Staff, we wish to apologize for the poor service that you’ve experienced during your stay. As our guest, it is our regret not being able to exceed your expectations. Know that we'll have your comments...

Makati
Reviewed 1 week ago

Hotel has maibtained past standards, but needs to upgrade its room fixtures. Internet access needs to be improved with security ( use passwords) features added. Menu offerings in restos should also broaden variety.

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Helpful?
Thank 488renes
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear 488renes, Warm greetings from Waterfront Insular Hotel Davao! We are delighted to know that we've maintained the standards that you've come to know. Our apologies if you found our room fixtures in need of refurbishments and our dining offers lacking variety. Rest assured that your comments are well noted for future improvements. Thank you very much for your feedback...

Siargao Island, Philippines
Reviewed 1 week ago

The surrounding is beautiful, the rooms are ok but needs refurbishing. I have no idea what they do but the hallways to the rooms stinks like mad. The first time I smelt it I felt like vomiting. The front desk is very slow. Check-in time is 2pm. We came there around 3pm and it took them nearly 2.5hours to get...

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Helpful?
Thank Christopher V
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear Christopher V: Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we wish to apologize for the poor service that you’ve experienced during your stay. As our first time guest, it is our regret not being able to provide the level of service that you've come to expect of us. Please be assured that...

Seattle, Washington
Reviewed 1 week ago via mobile

We decided to stay here as the wedding reception that we're attending to is just across from the hotel entrance. I booked & prepaid 3 rooms under my name. Upon check-in, I was informed that someone already took the keys for all the 3 rooms. Why would you provide the keys of a prepaid room to someone other than the...

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Helpful?
Thank Kookichutsi
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear Kookichutsi, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we sincerely apologize for the inconvenience that you've experienced upon your arrival. We are currently investigating your concerns to ensure corrective action in our check-in procedures. As our guest, we regret having disappointed you by not being able to provide an excellent service throughout...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The place and hotel environment were excellent. The only weakness i saw was that the hotel was an old model type: no lift, and the toilet facility is not so convenient to muslim guest. All staff were friendly and decently dressed. They would great you with smile every time you met them around. It would be a good place for...

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Helpful?
Thank 447mattusman
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear 447mattusman: Greetings! Thank you very much for commending our hotel and staff. We are delighted to know that for the most part, your stay with us was a pleasant one. Rest assured that your comments on our facilities are duly noted for future improvements. We look forward to seeing you again soon, hopefully for a longer visit. Until then,...

Sydney, Australia
Reviewed 1 week ago via mobile

It's around 20min drive from Davao Airport. The hotel is old but has nice beach and garden view. Beach is not suitable for swimming as its a common area for boats and ferries. Its a very busy hotel as so many conferences and meetings happen there. The lobby is always full of people from local area. Fully patrolled police were...

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Helpful?
Thank lberezovski
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear lberezovski: Greetings! Thank you very much for commending our hotel and amenities. We are delighted to hear that you've enjoyed your time at the property and that you've felt safe and secure during your stay with us. It was a pleasure having you as our guest. Again, thank you for your feedback and we look forward to seeing you...

Quezon
Reviewed 1 week ago

Our stay was pretty good but there's just one thing that really bothered us during our stay - the smell in the corridors and the room itself. It smelled like it got wet and didn't get the chance to dry properly.

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Helpful?
Thank novos2017
WIHD_MarComm, Marketing Communication Officer at Waterfront Insular Hotel Davao, responded to this review

Dear novos2017: Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we apologize for the inconvenience that you've experienced during your stay. Please know that we are currently working it out with the concerned departments to to address your concern. Meanwhile, we earnestly hope that this will not deter you from returning to our hotel....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Waterfront Insular Hotel Davao

Address: J P Laurel Avenue Lanang, Davao City, Mindanao 8000, Philippines
Location: Philippines > Mindanao > Davao del Sur Province > Davao City
Price Range: $64 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Waterfront Insular Hotel Davao 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Waterfront Insular Resort Davao
Davao Waterfront Insular Hotel
Waterfront Insular Hotel Davao Davao City
Hotel Style:
#6 Business Hotel in Davao City
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Questions & Answers

Here's what travelers have asked, with answers from Waterfront Insular Hotel Davao staff and other travelers.
4 questions
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Questions? Get answers from Waterfront Insular Hotel Davao staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for ocean views the start and finish of each day is a spectacle not to be missed.”
 of 5 bubbles 210rossm, 3 weeks ago | Read review
“Tendency to be noisy during events”
 of 5 bubbles Enigmausly, 3 weeks ago | Read review
“Book on Agoda or Directly to the Desk its fine”
 of 5 bubbles fdesmidt, 4 weeks ago | Read review
“Pool Sea View”
 of 5 bubbles I1925EGpaula, Nov 10, 2016 | Read review
“Just ask for a certain option to your room in advance. We asked for upper floor. Overlooking pool or the ocean and we got it.”
 of 5 bubbles 571cliffords, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question