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The Exchange Regency Residence Hotel

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The Exchange Regency Residence Hotel
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188 Reviews from our TripAdvisor Community

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Showing 172: English reviews
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

My partner and I used to stay here whenever we want to relax after a tiring work week. They have nice facilities like sauna and jacuzzi which our favorite. The rooms are clean and very cozy. Overall, good location, value for money and such a great place to stay.. :-)

Helpful?
Thank AnneSunshine
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. AnneSunshine, Thank you for choosing The Exchange Regency your weekend staycation! We are delighted to hear that you enjoyed our cozy rooms and extensive facilities like our Jacuzzi, sauna and swimming pool. We pride ourselves in providing real value for money to all our guests from the facilities and services to the location of the hotel.  Thank... More 

Irvine, California
1 review
3 of 5 stars Reviewed 1 week ago

We had to change suites after 2 nights. The first night, we were just so tired from our trip we just had to sleep. First suite has broken tiles in the living room, the master bedroom's shower head makes very loud notices if you turn on the hot water. The second bathroom, the shower head is way above the curtain... More 

Review collected in partnership with this hotel

Helpful?
Thank Priscilla S
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Priscilla S, Thank you for taking the time to share with us your feedback about your recent stay at The Exchange Regency Residence Hotel. We would like to apologize for the inconveniences you have experienced during your stay and assure you that this is not the standard of service that we extend to our guests. Rest assured that... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overall we (being a young couple) were pleased with this hotel. Excellent location; walking distance from metro walk, very safe area full of young professionals and modern buildings The lobby is stunning, rooms are clean and modern and the pool area is a bonus looks much more luxurious in photos than in person but still nice. Staff is friendly and... More 

Helpful?
Thank Brendy0428
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Brendy0428 Thank you for taking the time to write your feedback about your recent stay at The Exchange Regency Residence Hotel. We are pleased to hear that you found the location excellent and our Amenity Floor Area to your satisfaction. Your feedback on our staff being friendly and professional surely made our day brighter. We are thrilled to... More 

Jakarta, Indonesia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed 3nights here. Floor map bit complicated after exiting lift. Surprised to see the small room only about 0.5 mt from your bed-end to wall, offcourse it lead to small bathroom size too. Cleanliness was ok though. Bathroom amenities provided, keetle, std coffee tea was also avaiable. Poor breakfast. Limited choice, hard rice, taste need to improve. Note that to... More 

Helpful?
Thank STA T
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear STA T, Thank you for sharing your feedback with us as we aim to constantly improve and provide our guests with a worthwhile stay. Our rooms would range from the deluxe classic at 25 sqm to a suite room at 68.5 sqm. We recommend that you try our premier and suite rooms that have kitchenette facility for a more... More 

Caloocan, Philippines
1 review
4 of 5 stars Reviewed 2 weeks ago

Would have been better if our room was properly prepared. The hotel staff was excellent as always, I never have a problem with the staff when we stay at their hotel. The location is well placed near both the SM Megamall and the Robinsons Galleria. There is also an open air mall nearby but our trip didn't allow us to... More 

Review collected in partnership with this hotel

Helpful?
Thank knarlisrocks
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear knarlisrocks, Thank you very much for regularly patronizing our hotel. We are pleased to hear that you find our staff giving excellent service whenever you stay at The Exchange Regency. Our location is really a plus given that it is near the major business establishment and malls. We would like to address your concern on the preparedness of your... More 

Pasig, Philippines
Level Contributor
320 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

1)Check in/check out- was fast. 2) WIFI-FREE fast connection. 3)Room-has enough cabinet for our luggage or even a table for work space. Bathroom has a descent space with free toiletries. There's kettle for free coffee or tea. Bed is quite ok for a good sleep. We requested for quiet room. Every single morning, a newspaper is delivered to our doorstep.... More 

Helpful?
Thank Shan_0730
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Shan_0730, Thank you very much for taking the time to write a review of our property. We are pleased to hear that you found our service efficient, location ideal and our amenities and facilities suited to your needs. We would like to thank you for your suggestion on our overnight parking rates. We are working on having discounted rates... More 

Metro Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I have no complain other than the ac is very noisy I wasn't able to sleep. Everything is small and compact and for the price I think its okay. The front desk is not very welcoming at least that's how I felt when she is booking my room.

Review collected in partnership with this hotel

Helpful?
1 Thank Desiree C
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Desiree C, Thank you for taking the time to write your feedback of your recent stay at The Exchange Regency. Your feedback is extremely important to us as we strive to improve on our property and our service. We sincerely apologize for the disappointment you felt during your recent stay. We understand the need for a quiet room.... More 

Travelers are raving about these Pasig hotels

Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

ive been a regular guest in this hotel my children love the place and its amenities. however what i notice eversince is the handling and the attitude of the staff towards the guests, especially at the front desk. I always get the attitude, snobbish and impoliteness from their end. management training is badly needed. i tried to raise my concerns... More 

Review collected in partnership with this hotel

Helpful?
2 Thank jmi_samonte
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Dr. Samonte, First of all we would like to thank you and your family for being our loyal and valued guest. We regret to hear about your unpleasant experience concerning the attitude of our employees; particularly our front liners, and we sincerely apologize for all the inconvenience that you and your family experienced in your previous stays with us.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The Exchange Regency has always been our choice to stay whenever we're around Ortigas area. Swift check-in and out, courteous and friendly staff, clean and spacious rooms, comfy bed and pillows. Convenient location, walking distance to a Mall – with a wide range of restaurants to choose from – which is great! Would highly recommend this hotel!

Helpful?
Thank Carla_Lucero
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Carla_Lucero, Thank you very much for always choosing The Exchange Regency Residence Hotel whenever you are in Ortigas. We are delighted that we always meet your expectations and delighted that you highly recommend our hotel to others. We work hard to ensure that each and every guest that stasy in our hotel is satisfied with our service. Rest... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here after a whole day activity in SM Megamall. The staff are very accommodating and their service is topnotch. The place is very accessible and near the Mall. Also, near metro walk, should you wish to have a drink or two before ending the day. Will definitely stay here again given the chance.

Helpful?
Thank Niño R
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Mr. Niño R, Thank you for taking the time to write your feedback of your recent stay at The Exchange Regency. We are delighted to hear that you find our service topnotch! We pride ourselves in providing real value for money and work hard to deliver the expectations that you deserve. Again, thank you for choosing to stay with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The modern traveler's choice. Experience the comforts of home amid hotel convenience, only at The Exchange Regency Residence Hotel. Located at the heart of Ortigas Center, where shops, sights and sundry are well within reach, we'll provide you with warm and personalized service ans a host of amenities that'll truly make us the hotel you'll call home. ... more   less 

Additional Information about The Exchange Regency Residence Hotel

Address: Exchange Road corner Meralco Avenue, Ortigas Center, Pasig, Luzon 1605, Philippines
Location: Philippines > Luzon > Metro Manila > Pasig
Price Range: $41 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Exchange Regency Residence Hotel 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
The Exchange Regency Residence Hotel Metro Manila/Pasig, Philippines
Hotel Style:
#7 Spa Hotel in Pasig
#9 Luxury Hotel in Pasig
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