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Hotel Jen Manila by Shangri-La

Traveler (939)
Room & Suite (449)
Dining (195)
Certificate of Excellence

About

#8 of 38 hotels in Luzon
Location
Cleanliness
Service
Value
Certificate of Excellence
Just 20 minutes from Ninoy Aquino International Airport, Hotel Jen Manila by Shangri-La, offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Free parking
Bar/Lounge
Airport transportation
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Great View
Hotel links
Visit hotel website
Special Offer:Bed & Breakfast
Hotel deals
1,092Reviews
27Q+A
100Room tips
Traveler rating
  • 427
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  • 30
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Popular mentions
the location is great, well lighted. rooms are so cozy and comfortable especially if your travelling and working, conducive to working. the restaurant on the in upper floor has a view of manila bay and you can relax while enjoying yourself. a lot of choices for food,
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Response from Frencie D, Hotel Manger at Hotel Jen Manila by Shangri-La
Responded 1 week ago
Dear Noyace, Thank you for sharing your recent stay experience with us. Your kind words about our location, room and our food selection are well appreciated. I am glad that you enjoyed spending time at the Club Lounge. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you for staying with us and we look forward to welcoming you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen is nothing like the shangrila. We were originally assigned the deluxe room which looked great in the photos but in reality was a disaster. There was water damage in many parts of the room, the carpet was filthy, there was a left over sock on the coach, and our view
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Response from Frencie D, Hotel Manager at Hotel Jen Manila by Shangri-La
Responded 2 weeks ago
Dear tazHouston, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Rest assured that your feedback will be followed through with the concerned teams and whilst not an excuse I am glad that our Duty Manager assisted you well on your concerns. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope we will be given another opportunity to regain your confidence in us. Kind regards. Frencie Duadua Hotel Manager
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Unparalleled service and attention to detail by all staff, especially front desk (Ms Alyssa), dining (Ms Mel) and housekeeping (Mr Benjie). I would like to mention how responsive the newly-appointed General Manager is at Hotel Jen Manila. Ms Duadua responds to guest queries even
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Response from Frencie D, Hotel Manager at Hotel Jen Manila by Shangri-La
Responded 2 weeks ago
Dear 999antons, Thank you for sharing your stay experience with us and I am happy that you had an excellent one. I am pleased to know that the team displayed great customer service during your stay. We are really grateful for your kind words. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We look forward to welcoming you back soon. Kind regards, Frencie Duadua Hotel Manager
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+1
It’s an underrated hotel along the bay area. The lobby is not that impressive because it looks so busy with all the entrances from the different establishments - Latitude, Coffee.com, Lounge, and hotel entrance itself. That was just a one off. The check-in and check-out
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Response from Frencie D, Hotel Manager at Hotel Jen Manila by Shangri-La
Responded 2 weeks ago
Dear Ms. Christine G, Thank you for affording sometime to share your recent stay experience with us. Thank you for all your positive thoughts about our service, team, pool and our food which I gladly shared to the team. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Our family of six stayed in three Club Bayview Rooms at Hotel Jen and the view was amazing as well as the staffs but since the hotel is old,expect a dated carpet,swing bar door locks,elevators and some other things...their hallway going to the rooms are a little bit creepy and
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Response from Frencie D, Hotel Manager at Hotel Jen Manila by Shangri-La
Responded 2 weeks ago
Dear Smgsy, Thank you for affording sometime to share your recent stay experience with us. Thank you for all your positive thoughts about our team and service experience which I gladly shared to the team. I am glad that you enjoyed spending time at the Club Lounge. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager
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PRICE RANGE
$65 - $117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
traders hotel, manila hotel pasaytraders hotel pasay
FORMERLY KNOWN AS
Traders Hotel, Manila
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
312
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