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Hotel Jen Manila

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#3 of 30 Hotels in Pasay
Certificate of Excellence
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Hotel Jen Manila
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707 Reviews from our TripAdvisor Community

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Showing 590: English reviews
Kansas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at Hotel Jen for 3 nights, which really was not enough. Free computer access in the lobby, free shuttle that went from the hotel to the Mall of Asia (less than 10 minute drive), pool area that also served drinks, this hotel was on point. The room itself was awesome. I had a king room with a sofa,... More 

Helpful?
Thank Danny C
Melbourne
Level Contributor
188 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Firstly before you get to the hotel beware of the taxi scam at the airport. There is a sign that says metered taxis pilon 19 when you get there, there is someone with a form and to me it was like at KL where you prepay prior to avoid the KL taxi scammers. Anyway it turns out that these people... More 

Helpful?
Thank WineloverMelbourne
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi WineloverMelbourne, Thank you for your positive feedback about our hotel especially about our room, food and our team. I am delighted to hear from you that you enjoyed your stay with us which will be shared to the entire team. We truly value the opinions of our guests and we are delighted that we have met your expectations. Your... More 

Manila, Philippines
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

well, it can get confusing. i thought the hotel had a new owner! a few things were added: - more exhibits at the front lobby (like a photo booth and a stall for bamboo bikes) - an ice cream parlor at the main restaurant (though in this weather, not much sell) - improved security (even hotel staff are wearing something... More 

Helpful?
Thank neil tristan y
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Tristan, Thank you for taking the time in sharing your recent experience. We truly value the opinions of our guests and we are happy that we have met your expectations. Your feedback about shower heater and in-room dining menu will be looked into and shall be addressed. Thank you for your positive thoughts about the security of the hotel.... More 

Cebu City, Philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My friends and I stayed here last year (May 5), overnight stay at their suite. The room was very clean and it was a relaxing stay. We weren't able to attend their cocktail event but we surely didn't miss their breakfast buffet, it was pretty good. Overall, I love this place.

Helpful?
Thank DomzDy
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi DomzDy, Thank you for taking the time in sharing your recent experience. We truly value the opinions of our guests and we are happy that we have met your expectations. Thank you for your positive thoughts about our room and buffet breakfast. I am happy to know that you had a relaxing stay with us. Hope you will visit... More 

Bangkok, Thailand
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel used to be the Traders Hotel (and formerly Manila Holiday Inn) at Roxas Boulevard located just across the Philippine Cultural Center. The facilities, including its restaurants, are good. Staff are friendly and offer good service. Room we had for two nights was spacious, comfortable and with a good view of the Boulevard and the Manila Bay. Guests are... More 

Helpful?
1 Thank Manuel I
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Manuel, Thank you for sharing your feedback about the hotel specifically about our facilities, team, service, rooms and complimentary transportation to and from Mall of Asia. We hope that you enjoyed your stay and had a great time. I have shared your kind words with all the team of Hotel Jen Manila. We hope for your return soon and... More 

Cagayan de Oro, Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

Food in Hotel Jen is great and they really put importance on food. They cater to almost every taste and the hotel is very clean and polished. The rooms smell great and welcoming. Jen makes you feel you're not alone.

Review collected in partnership with shangri-la.com

Helpful?
Thank Kimmian
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Kimmian, Thank you for sharing your recent stay with us. We truly value the opinions of our guests and we are happy that we have met your expectations. Thank you very much for your compliments about the room, cleanliness and especially about our food. I have shared your kind words with all the team of Hotel Jen Manila. We... More 

Perth, Australia
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Jen Manila is ideally located on the Roxas Boulevard in Pasay. It has plenty of rooms with view on the Bay. We found our room generously spacious and very quiet at the end of the corridor with a comfortable king size bed. It really helps to recover after a long flight. The restaurant located right next to the counter provide... More 

Helpful?
Thank SylvainClarice
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi SylvainClarice! Thank you for taking the time in sharing your recent experience. We truly value the opinions of our guests and we are happy that we have met your expectations. Thank you for your positive thoughts about our location, room, restaurant, team and complimentary shuttle service to the Mall of Asia. I am very pleased to know that you... More 

Cerritos, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Great people! Superior service! Your consistent service keeps me coming back every year which started in 2006. The location gives you the best view of the world renowned Manila Sunset. Its also a stones throw to other restaurants and shopping mall.

Review collected in partnership with shangri-la.com

Helpful?
Thank felix1112016
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Felix1112016! Thank you for your positive review about our hotel specifically about our team, service and location. We truly value the opinions of our guests and we are happy that we have met your expectations. Rest assured that the hotel and it’s team will always be committed to provide excellent services to our guests. My team and I are... More 

Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hotel Jen provides a top class service with clean and safe facilities. We were treated with Alot of respect and also the F&B Manager Marie also went above and beyond to ensure we were safe and comortable - She even arranged a taxi to the airport following up with us at each stage of our flight home to ensure we... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank jamie492
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Jamie492! Thank you for sharing your recent stay with us. We truly value the opinions of our guests and we are happy that we have met your expectations. I am very pleased how our team assisted you during your stay. I have shared your kind words with Marie and the rest of the team. Thank you for your positive... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel employees are very friendly and accomodating from the valet parking, front desk up to room attendant. The pool attendants are also excellent. Ironically, the manager is not that friendly and accomodating. She offended and insulted me with my complaint that the room we occupied was smelly. The bad smell came from the carpet which was not fully dried.... More 

Helpful?
1 Thank Ric G
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Ric G, Thank you for taking the time in sharing your recent experience. We truly value the opinions of our guests and we are sorry that we did not meet your expectations. At the outset I apologize for the upset caused. Clearly what occurred is unacceptable. Sorry for the poor handling of your concern. This will be addressed also.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Just 20 minutes from Ninoy Aquino International Airport, Traders Hotel, Manila offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati. ... more   less 

Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range: $93 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Pasay, Metro Manila, Philippines
Hotel Style:
#3 Luxury Hotel in Pasay
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