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The Heritage Hotel Manila

Cancelon$41*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$103*
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The Heritage Hotel Manila
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1,866 Reviews from our TripAdvisor Community

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Paranaque, Philippines
Reviewed 2 days ago NEW

The Heritage Hotel Manila is a strategically located hotel in Pasay City , and ideal for travelers who commute around the Manila-Pasay City Areas. It is close to Makati and Manila, hence getting a taxi or other transport means will be easy since it is an accessible place to commute via public transport. The service of hotel staff is average...

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Helpful?
Thank gbm465
Reviewed 2 days ago NEW

Service poor, very slow, lack of staff. Waited 35 mins to check-in and 20 mins to checkout. Breakfast no place to sit. Room unclean. Found old slipper under bed. nothing more to say overall very poor. If I can't comment how can I write 200 words

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Helpful?
Thank kaihiran
Pasig, Philippines
Reviewed 2 days ago NEWvia mobile

The room has decent amount of space. Has a view of EDSA. Near so many food choices. Near malls. The bathtub is old. The carpet looks dirty. You have to call housekeeping to deliver bathrobe and towels because the room i got did not have those in the room. The carpet going to the elevator smells funny. But all in...

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Helpful?
Thank Fritz B
Leicester, England, United Kingdom
Reviewed 3 days ago NEW

Location, location, location - on the corner of Roxas and EDSA makes a great location for the airport and the Shoemart Mall of Asia, and attractions off Manila Bay such as the boat to Corregidor island. From a public transport point of view, I never had any problems getting taxis. If one takes a regular taxi from the airport, depending...

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Thank Mark I
Reviewed 4 days ago NEW

Reception looks nice , room smelled wet and mouldy bathroom need refurbishing i was very dissapointed it was not much cleaner then sogo hotel next door which is much cheaper . Staff vere friendly , morning buffet was very poor for me ,at least .

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Helpful?
Thank jimmybD1013LV
Management response:

Dear Jimmy Thank you very much for the comment we truly value the feedback we get from our guests. Rest assure that we take this very seriously and is given ample attention and action. We are very pleased to inform you that renovations have been made and it is just a matter of time before we can provide you with...

Reviewed 5 days ago NEW

will not go back here anymore. There are lots of new hotels around the area. Just stayed here because other hotels were fully book. Facilities are old and the swimming pool is dirty. Check in will take forever as check in staff will not care if the queuing line are long. Breakfast serve everyday are the same and taste bland....

Review collected in partnership with this hotel
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Helpful?
Thank 785joela
Management response:

Dear Joela Thank you very much for the feedback we truly value our guests' comments and take it very seriously. It is on comments like these that we truly strive to improve our products and services to serve you better. Please be assured that we have forwarded your comments to respective departments for discussion and action. We are very pleased...

Sydney, Australia
Reviewed 6 days ago NEW

The rooms need to be upgraded in its decor and furnishing especially the carpet. It looks really old and stained. The rate was rather expensive without breakfast included. Location is good and the staff is nice and helpful.

Review collected in partnership with this hotel
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Helpful?
Thank Maria F
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Hi Maria Thank you very much for the feedback we truly value our guests' feedback and give it utmost importance and action. Rest assured that we are always trying to improve to better delight and serve you. We are very pleased to let you know that renovation plans have been made and it is just a matter of time before...

Lapu-Lapu City, Lapu-Lapu, Philippines
Reviewed 6 days ago NEWvia mobile

The hotel is able to maintain its old charm yet the upkeep of its facilities is commendable. The AC is working perfectly, hot & cold shower works well, staff are courteous & friendly, wifi is strong, public areas are clean, toiletries are provided; but if you like to sleep without disturbance, choose a room facing away from EDSA because the...

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Helpful?
Thank Leah N
Management response:

Hi Leah Thanks so much for the comment, we truly value feedback from our clients and give it utmost attention. We are very pleased to let you know that renovations are on the way and it is just a matter of time before our hotel is given a new look for our guests' pleasure and convenience. We hope to see...

Brisbane, Australia
Reviewed 1 week ago

great location, if you want to stay near the airport, nothing else around except the edsa entertainment complex. once was great i'm sure but now a sad relic of the past. it appears not a penny has been spent on renovation for decades. my bathroom door handle was falling off, the lamp stand light would turn on or off as...

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Helpful?
2Thank john o
Management response:

Dearest John Thank you for the honesty in the comments you posted, we truly value our guests' feedback and strive everyday to improve to serve you better. This will be taken up and will be given serious thought and action. We are excited to let you know that renovation plans have been made and it is just a matter of...

Reviewed 1 week ago

After many times staying at the Heritage Manila, this time I was not impressed, the room didn't seem ready for guests, no toilet paper, no food/snack items on shelves, no dried fruit items, no extra cushions on bed, reception didn't seem interested, I was told it was because I used Agoda booking site, but we have used them many times...

Review collected in partnership with this hotel
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Thank davideaton713
Management response:

Hi David Thank you very much for the feedback, we truly value our guests' comments and strive everyday to improve on our products and services. Rest assured that all your concerns will be looked into with utmost importance. It is on comments like this that we truly learn. We are also excited to let you know that plans of renovations...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range: $51 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines
Hotel Style:
#7 Luxury Hotel in Pasay
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Questions & Answers

Here's what travelers have asked, with answers from The Heritage Hotel Manila staff and other travelers.
30 questions
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“maybe the suites are less worn”
4johno, 1 week ago | Read review
“If you will check in ask them to put you in a clean room with a nice bathroom because I had an experience once that their bathroom is not appealing almost falling apart but didn't complain . Too tired from traveling to complain. ”
summershineR, 1 week ago | Read review
“Rooms facing the front have more interesting views”
  • I think this toilet seat has had better days!
  • Paint on toilet seat very worn making seat look dirty
  • Bathtub is somewhat stained and looking tired
  • Nice view of bustling traffic from eighth floor, but window very dirty on outside.
ifekas, 1 week ago | Read review
“Book a club room”
899edi, 2 weeks ago | Read review
“Clean it well.”
ignacioe762, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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