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The Heritage Hotel Manila

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The Heritage Hotel Manila
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1,589 Reviews from our TripAdvisor Community

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Showing 1,348: English reviews
London, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Grand hotel and very expensive. Needs improvement on information when advertising in travel site. Staff are good but there are few who are inexperience to deal guest. A bit more of welcoming smile on the frontsesk needs to improve.

Review collected in partnership with this hotel

Helpful?
Thank marzhimai
Tucson, Arizona
1 review
4 of 5 stars Reviewed 5 days ago NEW

Wonderful buffet dinner and breakfast. Food selections galore rivaling stateside resort buffets. The staff were incredible-hospitable and helpful going out of their way to make our stay comfortable. The drive to the airport was quick alleviating pressure to get to our international flight. The clubroom was adequate and served its purpose. The water temperature fluctuated.

Review collected in partnership with this hotel

Helpful?
Thank Catherine H
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Catherine H, Thank you for the wonderful feedback! We are glad that you enjoyed your stay. Our hotel is indeed ideal as it is near the airport and mall. Thank you for complimenting our staff. It is our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay.... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Loved our stay here great location you can still feel its previous 5 star ambience.we plan to book our stay with them each time. Out kids enjoyed the pool area, I enjoyed the vibrant music at dinner. ❤️❤️❤️

Review collected in partnership with this hotel

Helpful?
Thank maggieS6885VC
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear maggieS6885VC, Thank you for the wonderful feedback! We are delighted to know that you enjoyed your stay. Rest assured that we will continue to give the best service to our guests. It is indeed our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay. See you! Thank... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent service , staff are very friendly, helpful and efficient. Clean and spacious room . Good location to the airport and shopping mall . Restaurant has wide range of foods buffet . It has children and adult swimming pool ,which is good for family .

Review collected in partnership with this hotel

Helpful?
Thank mmiddl_940301
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear mmiddl_940301, Thank you for your wonderful feedback! We are delighted to hear that we have made your stay a comfortable one. Thank you for complimenting our staff, the service and the room. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you. We look forward on your next... More 

Seoul, South Korea
1 review
4 of 5 stars Reviewed 6 days ago NEW

althouhg the hotel is not in the center of the city it is near to the air port and just takes 10 minutes to go to the airport. I feel like all staff members are kind and courteous. But the morning buffet is not exactly like what I expected.

Review collected in partnership with this hotel

Helpful?
Thank kyjames2016
Greater London, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed at heritage hotel for 6 night, the room was very old, no sound proofing at all. Very noisy at night, made serveral complaint, there was a security breach in my room. House keeping left my room door unlocked. Staff were excellent and friendly despit those incident. The breakfast was mediocre and over priced.

Review collected in partnership with this hotel

Helpful?
Thank acheun_407946
Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was in Manila just under twelve hours, so I needed a place to sleep for a few hours before boarding my next day flight. Check-in was quick and easy and the room was adequate for a short trip. Hotel staff was helpful to flag a cab for my family and me. Trip to the airport takes roughly 10 mins... More 

Review collected in partnership with this hotel

Helpful?
Thank Brian O
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Brian O, Thank you for the wonderful feedback! We are glad that we have made your stay comfortable. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay. See you! Thank you.... More 

Sydney, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good hotel. I travelled to Manilla for the first time and I was looking for a hotel which was not too far from the airport and well priced. The Heritage filled the bill. On arrival, the staff were very friendly and courteous, although security is a little strict (as it needs to be at the moment). This... More 

Helpful?
Thank Ken R
Oslo, Norway
Level Contributor
313 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 stars Reviewed 1 week ago

We were one of the many passengers on the day the Airport Authority cancelled all flights at 4 pm out of Manila due to a big hole on the runway which needed to be repaired immediately. Due to this, the airline we booked which is Cathay Pacific sent 100 of their passengers here. The hotel is an old one but... More 

Helpful?
Thank Travellingisagift
Cagayan de Oro, Philippines
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in The Heritage Hotel Manila for 2 nights. As expected, the hotel is quite old, but maintained well. The service is good. Hotel room was big for 2 people. bed was also big and comfortable. the bathroom was also old, but huge. There was ample supply of hot water. A/C unit was really cold so it was a... More 

Helpful?
Thank Satla_MD
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Satla_MD, Thank you for the feedback! We are glad that you enjoyed your stay. It is our pleasure to have served you. We have also noted your concern regarding the smoking area and buffet. We do apologize for the inconvenience due to this lapse in service. We endeavor to improve our services, thank you for letting us know. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range: $85 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines
Hotel Style:
#7 Luxury Hotel in Pasay
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