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The Heritage Hotel Manila

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The Heritage Hotel Manila
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1,556 Reviews from our TripAdvisor Community

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Showing 1,318: English reviews
Gilbert, South Carolina
1 review
2 of 5 stars Reviewed yesterday NEW

I had reserved a superior, king size bed, non smoking room a month in advance, was guaranteed to be available for me on time or late check in. I got to Manila after a 23 hour flight, tired and sleepy and just wanted to sleep. There was no room reserved for me and they finally found a two bedroom, smoking... More 

Review collected in partnership with this hotel

Helpful?
Thank turtlehurder3
Cebu Island, Philippines
1 review
2 of 5 stars Reviewed 2 days ago NEW

From the onset during check-in, you could already conclude this hotel would not be a "warm and friendly" one. The receptionists and persons-in-charge had no charm at all. The room was okay, clean, and comfortable but you could see the conditions of the toilet was deteriorating and the air-conditioning thermostat quite faulty already. Free breakfast buffet just did it for... More 

Review collected in partnership with this hotel

Helpful?
Thank smither777
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear smither777 , We have noted your concern about the hotel and it may pleased you to know that we have plans of renovating the hotel in the near future. Thanks for letting us know. Thank you. THE MANAGEMENT More 

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Metro Manila, Philippines
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Service is great. Buffet breakfast is good compared to others. Room is big and i love the bed. But obviously, its old and need to refurbished. Some sockets are not in good condition and bath tub is not working properly. Swimming pool is big enough that you can do your laps. Sauna is not working properly and light is busted... More 

Review collected in partnership with this hotel

Helpful?
Thank Gellen S
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Gellen S, Thank you for the wonderful feedback! We are glad that you have enjoyed your stay. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay. Thank you. THE MANAGEMENT More 

Doha, Qatar
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff are very good especially the manager he update my room from super to suit because there was a problem on my Air conditioning..and the breakfast are very high quality...in general the hotel staff are very kind

Review collected in partnership with this hotel

Helpful?
Thank rashid280
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear rashid280, Thank you for the wonderful feedback! We are delighted to hear of your pleasant stay. Thank you for complimenting our staff, the food and the service. It is our pleasure to have served you. We look forward in welcoming you back. See you on your next visit! Thank you. THE MANAGEMENT More 

Metro Manila, Philippines
1 review
4 of 5 stars Reviewed 4 days ago NEW

the location is really close to our convention venue. availability of basement parking was a big help. the staff area an "a" for service. the room is nice but needs some "cosmetic" upgrading. breakfast choices were okay but venue is a walk from the elevator.

Helpful?
Thank ayingski67
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear ayingski67, Thank you for the wonderful feedback! We are glad that you have enjoyed your stay. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay. Thank you. THE MANAGEMENT More 

Sydney, Australia
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is starting to age slightly but still very nice. Why oh why don't some older hotels keep their corridors pleasantly smelling? Try to overlook this and everything else here will surprise you in a nice way. Also, very convenient for the airport and Manila Bay.

Helpful?
Thank Steve G
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Steve G, Thank you for the wonderful feedback! We are glad that you have enjoyed your stay. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay. Thank you. THE MANAGEMENT More 

Cheltenham, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Reception area is very good clean and modern, but the Rooms needed refurbishment badly,.when we went for a breakfast u have to go to reception get a voucher then go to restaurant reception hand in the voucher then sign the voucher before you can get your breakfast. what a load of crap. never had these anywhere in our travels.

Helpful?
Thank Nel D
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Nel D, Thank you for the feedback! We are glad that you enjoyed your stay. It is our pleasure to have served you. We have also noted your concern regarding voucher issue. We do apologize for the inconvenience due to this lapse in service. We endeavor to improve our services, thank you for letting us know. We look forward... More 

York, UK
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff were extremely helpful and attentive. I booked this hotel at short notice due to a flight cancellation. The room was OK but the bathroom could have been cleaner. Mould was present around the top of the washbasin. Breakfast starts at 6am but as we had an early flight, they kindly opened breakfast 10 minutes early for us which... More 

Review collected in partnership with this hotel

Helpful?
1 Thank harshman
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear harshman, Thank you for the feedback! We are glad that you enjoyed your stay. It is our pleasure to have served you. We have also noted your concern regarding the noise pollution and bathroom issue. We do apologize for the inconvenience due to this lapse in service. We endeavor to improve our services, thank you for letting us know.... More 

Canberra, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Excellent Hotel. Accommodation the best possible. Food superb. Staff marvellous.Top most security.Honest and reliable. Will stay at the Heritage always when we are in Manila.We were very pleased with all facets of the service provided by the Hotel. l

Review collected in partnership with this hotel

Helpful?
Thank 370dennis
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear 370dennis, Thank you for the wonderful feedback! We are delighted to hear of your pleasant stay. Thank you for complimenting our staff, the food and the service. It is our pleasure to have served you. We look forward in welcoming you back. See you on your next visit! Thank you. THE MANAGEMENT More 

Shanghai, China
2 reviews
2 of 5 stars Reviewed 1 week ago

Hotel close to mall of asia, but heritage hotel is really heritage(old) trying to keep up with the times. I wonder how this looked like in the past, it probably has been wonderful. Spa is expensive. Location great as close to airport and mall of asia by taxi ride. Only sad part is that Manila is not a walking city.... More 

Review collected in partnership with this hotel

Helpful?
Thank Pawing
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Pawing , We have noted your concern about the hotel and it may pleased you to know that we have plans of renovating the hotel in the near future. Thanks for letting us know. Thank you. THE MANAGEMENT More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range: $75 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines
Hotel Style:
#6 Luxury Hotel in Pasay
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