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Traveler (1180)
Room & Suite (657)
Dining (246)
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Overview
  • Excellent57%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible2%
Travelers talk about
“garden wing”(120 reviews)
“heat restaurant”(116 reviews)
“chi spa”(53 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Edsa Shangri-La
Special Offer: I ❤ MOM
Hotel deals
Offers from Edsa Shangri-La
Special Offer: I ❤ MOM
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Reviews (1,983)
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1,863 results
Traveler rating
1,020
524
173
93
53
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1,020
524
173
93
53
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All reviewsgarden wingheat restaurantchi spasummer palacehorizon clubhealth clubbreakfast buffetlobby loungepool areabusiness tripin room diningmetro manilafitness centerfavorite hotelhome away from homefive star hotelchecking in
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541 - 545 of 1,863 reviews
Reviewed June 28, 2016

Unfortunately we expected a lot from this hotel only to be deceived the moment we made our check in. The king size bed we requested was not available on the location we preferred and we had to wait 10 minutes just to hear about this...More

3  Thank pusakaldiaries
Response from Amit O, General Manager at Edsa Shangri-LaResponded July 1, 2016

Dear pusakaldiaries, Thank you for taking the time to tell us about your recent experience at Edsa Shangri-La, Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We sincerely apologize for your dissatisfaction...More

Reviewed June 27, 2016 via mobile

Have stayed in Edsa Shangri-La hotel for a couple of times already and it's a very satisfying and enjoyable experience every time! It's not just the cozy ambience, first class amenities and facilities that made our stay memorable, for me it's most definitely the service...More

Thank Lea_Mari
Response from Amit O, General Manager at Edsa Shangri-LaResponded June 29, 2016

Dear Lea_Mari, Thank you for choosing to stay at Edsa Shangri-La, Manila again. We were delighted to welcome you back. We appreciate your kind words about the hospitality demonstrated by our staff and the quality of our amenities and facilities. We highly value your input,...More

Reviewed June 27, 2016 via mobile

Me and my sister had an awesome stay here even if it was just for a night as i have to attend a meeting in Makati the day after. The staff are very friendly and polite. The hotel room is very clean and very very...More

Thank Maliyah E
Response from Amit O, General Manager at Edsa Shangri-LaResponded June 29, 2016

Dear Maliyah E, It was a pleasure having you stay at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you very much for your kind words about our staff, our rooms, and our breakfast buffet....More

Reviewed June 26, 2016

I wanted to stay at Shangri-La hotel since I saw the ad by Bruno Aveillan "It's in our nature" back in 2010. And when the opportunity came up to visit the country where Shangri-La hotels are based I without any doubts chose to stay there....More

Review collected in partnership with shangri-la.com
Thank Ayguldiscovers
Response from Amit O, General Manager at Edsa Shangri-LaResponded June 28, 2016

Dear Ayguldiscovers, We were delighted to have you stay with us during your recent visit to the Philippines. We are immensely pleased to hear that you had an enjoyable experience at Edsa Shangri-La, Manila. Thank you for your positive feedback about our staff and our...More

Reviewed June 26, 2016

Very elegant style with pleasing staff. The foods and drinks were quite expensive. The room was high class too like the best hotels I stayed. Not much stayed longer because it was just a business gathering. They have swimming pool for kids too. Nearby malls...More

Thank Val C
Response from Amit O, General Manager at Edsa Shangri-LaResponded June 28, 2016

Dear Val C, Thank you for taking the time to let us know about your experience at Edsa Shangri-La, Manila. We are pleased by your kind words about our staff and our rooms. We highly value your input, and in line with this, your feedback...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$124 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$124 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1180)
Room & Suite (657)
Dining (246)
Pool & Beach (139)
Amenities (102)
Business Center & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
cutenikyle
May 8, 2018|
AnswerShow all 8 answers
Response from Leah M | Reviewed this property |
discreetly
0
Votes
Patricia Anne M
September 21, 2017|
AnswerShow all 2 answers
Response from donarlmd | Reviewed this property |
Im not sure if this will answer your question but they had a seperate area, away from the front desk, for the check-in of convention participants. Plus, whenever a line formed more people came out of the back office to... More
1
Vote
Go2Wander
May 19, 2017|
AnswerShow all 8 answers
Response from LDSmember | Reviewed this property |
Yes. It's within walking distance to two malls. There is road bridge from the Garden Wing side of the hotel into the Shangri-La Mall and from the main entrance of the hotel there is a 5-10min to the SM Mega Mall.
1
Vote
Room Tips
"Rooms overlooking the garden are quieter"
Read review
"Garden Wing facing the pool is highly recommended"
Read review
"1527 end room"
Read review
"wait for renovation"
Read review
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