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Makati Palace Hotel

3.5 of 5
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5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
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1 room 1 adult
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293 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
3 reviews
1 of 5 stars Reviewed 5 days ago NEW

On the day I arrived, ALL 3 elevators servicing the top floors were out of commission. The only working elevator to the top floors was the service elevator, so everyone, including the staff and trollies and sheets etc, were herded into the service elevator. The following week was marginally better, when one of the three elevators was working. In order... More 

Helpful?
Thank Tony P
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It all started at check in, first they couldn't find the booking despite booking 3 months in advance and paying a deposit. Luckily I had printed off a hard copy of the booking. Booked and paid for 3 adults in a Superior Suite thinking we were getting a double and a single bed in the room. Later realised that via... More 

Helpful?
Thank Peter M
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Dear Mr. Peter M, Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We apology for the inconvenience that you... More 

Travelers are raving about these Makati hotels

Singapore
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Only 1 elevator is functioning, the elevators going to the basement are not working. We used the stairs and we pass through smelly and unclean stairs with dead cockroaches. Our room have cockroaches!0bbe

Helpful?
Thank LegalWanderer
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Regarding the inconvenience of the elevator and the stairs, we have... More 

Brunei Darussalam
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The location is a major turn off for us! One of our friend suggest this hotel and we stayed for 5 nights. and we really regretted it! Located in the red district of Makati and there is no shop nor flea market around. Unless you prefer to be around pub and red light district then this is the place for... More 

Helpful?
Thank ReeNa E
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Traveling around the metropolis from the location of Makati Palace Hotel... More 

1 review
2 of 5 stars Reviewed January 4, 2016

Not impressed, I assumed that all the room would be none smoking but the cheapest rooms are smoking, I don't know how clear this was made on the app because no way would I have booked a smokers room. The decor was old and tired. The seat in the corner was ripped and wore, and this is what stood out... More 

Review collected in partnership with this hotel

Helpful?
Thank Paul W
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr. Paul W, Greetings from Makati Palace Hotel! Thank you for spending your time to write your experience during your stay with us. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed... More 

Falmouth, Maine
1 review
1 of 5 stars Reviewed December 27, 2015

On 24 SEP 2015 I reserved a room for 4 nights through Makati Palace's website DIRECTWITHHOTELS and paid in full $239.67 US. When I checked out on 29 Sep 2015 The girl told me she needed my credit card to check something. I said I had already paid through the website and she had my receipt from them. She said... More 

Helpful?
Thank unhtra
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Happy Holidays Mr. Unhtra, Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible. Regarding this issue, this is being processed/rectify. The hotel and the... More 

Djibouti, Djibouti
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 17, 2015

I have stayed at the Makati Palace Hotel several times over the last 8 years (around 12 times). For some reason the experience keeps getting progressively worse. At one time this was a REALLY nice hotel, but over the years the lack of keeping up with maintenance or just plain apathy from upper management has brought this once REALLY nice... More 

Helpful?
Thank DNDGod
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Happy Holidays Mr. DNDGod, Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Thank you for the flattering remarks on... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 11, 2015 via mobile

For simultaneous training? Its okay and can be accommodated by this hotel as they have a lot of function hall. Food? I like the buffet every breakfast. Overflowing coffee but meals and snacks is somewhat the same. Toiletries are always available and make up room is also done everyday. Its just that there was once incident that some drunk foreigner... More 

Helpful?
Thank beaUgan
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. BeaUgan, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are glad that we have provided you with the god quality of service that we pride ourselves with. Providing the best possible quality service is our everyday goal and we are really glad to hear positive feedback from you.... More 

Greater London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 5, 2015

Nice large rooms with buffet breakfast included. Friendly staff and very helpful transport services. We were in Manila around the time of APEC, with all those World Leaders, in town but we found that the hotel worked extremely well for us. Nothing was too much trouble for this hotel.

Helpful?
Thank Eamonn S
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Eamonn S, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel.... More 

Paranaque, Philippines
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed November 19, 2015 via mobile

We stayed here for 3 days and our experience was terrible -internet was really slow to nothing at all! -their IT only works in the morning and didn't even know what to do! -rooms are okay -our bathroom smells like roaches -they have smoking rooms but the exhaust/ventilation was seriously poor! -the elevators were super slow! -lots of hookers in... More 

Helpful?
1 Thank Kim G
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you, our valued guests,... More 

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