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One Pacific Place Serviced Residences

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376 Reviews from our TripAdvisor Community

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Showing 356: English reviews
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Reviewed 2 days ago NEWvia mobile

I arrived in the hotel as early as 11:30am and tried to check in by that time. I know that the standard time is 2pm but I'm already tired and I need to sleep. So I approached the front desk and ask if they have an available room. The lady gave me warm smile and said that my room is...

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Helpful?
1Thank renev v
Cebu City, Philippines
Reviewed 2 weeks ago

Front desk very accommodating, Housekeeping, Door man Security All were fantastic (all are polite). Great customer service - excellent service. Breakfast Good but not Great. Pool is simply amazing. Great stay for a quick trip.

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Thank Marlon C
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Mr. Marlon C, Thank you so much for taking a time to write and post a review of your most recent stay in our property - One Pacific Place Serviced Residences! It is with such joy to hear that you had an amazing stay with us and would like to thank you for your commendations to all our staff...

Reviewed 3 weeks ago via mobile

Rooms are average. They are small compared to other options at the same price range. The sockets are the slit type and not the round/triangular holes that can be used for round plugs. Better bring an adaptor. It stinks in the hallway/elevator at times --- most probably the sewage or canals. Service is just so-so. Internet did not work at...

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Helpful?
Thank Kakay O
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Mr. Kakay O, I want to express our sincerest thank you for taking the time to share your observations and I regret to hear about the inconvenience you experienced during your stay. For all the inadequacies you underwent, we sincerely apologize. Please note that we are very sincere to address all your observations as your comfort and satisfaction really...

Metro Manila, Philippines
Reviewed 3 weeks ago via mobile

I've experienced my first ever staycation at One Pacific Place Serviced Residences so it's definitely a very unforgettable experience for me. I have always been curious about staycations and if it really works effectively as a stress-reliever. I usually go out of town or out of the country when I need a breather but since my budget is a little...

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Helpful?
Thank Lovedeniseang
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Ms. Lovedeniseang, Thank you for taking your time to share your experience with us here at One Pacific Place Serviced Residences! We are very glad to know that you had a most unforgettable staycation and almost over all satisfaction with our facilities and service. Please note that we are very sincere to address areas of your observations as your...

Agana Heights, Guam
Reviewed January 17, 2017 via mobile

In Makati and close to everything! Clean, convenient, and well priced. My friend and I stayed in a 2 bedroom corner until with a kitchenette and 2 bathrooms! Staff was very kind and gave great service. Would stay there again in a heartbeat!

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Helpful?
1Thank Typhoonbabee
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Ms. Typhoonbabee, Greetings from One Pacific Place Serviced Residences Team! Thank you for choosing to stay with us during your quick trip in the Philippines and we sincerely appreciate the wonderful feedback that you shared with the Tripadvisor community. We are delighted to know that you enjoyed and appreciated the convenience of our location, cleanliness, good room price, our...

Makati, Philippines
Reviewed January 16, 2017

I booked a room in One Pacific Place via Travelbook. The hotel is just average for me. I would've given them a very good rating if they had great customer service. Upon checking in, the receptionist asked me a couple of times regarding my booking because according to her it was not on their system. She even asked me for...

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Helpful?
Thank Kathy F
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Ms. Kathy F, Thank you for choosing to stay at One Pacific Place Serviced Residences and for taking the time to write and post your review here in the TripAdvisor community. It was our pleasure serving you. We would like to apologize for the inconvenience we have caused you during your stay with us. Please note that we are...

Reviewed January 7, 2017

This was by far the best place I stayed in Manila. I wish I could have stayed longer but it was not a budget situation. I think staying here for a week would have been ideal. The staff was pleasant, but that is not unusual for Philippine service. The room cleanliness and comfort were exceptional. It even had a iPod...

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Helpful?
Thank Brendon F
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Mr. Brendon F, Thank you so much for taking a time to write and post a review of your most recent stay in our property - One Pacific Place Serviced Residences! It is with such joy to hear that you had a pleasant and comfortable stay with us and would like to thank you for the kind words describing...

Adelaide, Australia
Reviewed January 1, 2017 via mobile

I stay here all the time when in Manila, partly because it is close to work, but partly because it is good. I also seem to get allocated a high floor away from street noise, and the rooms are more than adequate. Only downside may be the buffet breakfast, which while it contains most items, it is fairly bland, unless...

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Helpful?
Thank Steve W
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Steve W, We greatly appreciate for patronizing us every time you are here in Manila. And for taking time to share with us your feedback regarding your recent stay in our hotel. On the other hand, we are disappointed that some of your experiences fell short of your expectations. Please note that we are working on appropriate solutions for...

Reviewed December 29, 2016 via mobile

Thanks! It has been a pleasant stay for the past months. The team has an excellent service. Thanks to Sir Ed and Sir Dani who always pay attention to detail and always take ownership and hold full responsibility for any assistance needed or escalated to them. Though, I still hope that there can be some upgrade on IT (both wifi...

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Helpful?
Thank Enriquo S
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Mr. Enriquo S, Thank you for your excellent feedback. I, Mr. Danny and the whole One Pacific Place team are very delighted to note that you were able to appreciate our personalized service and enjoyed our facilities; plus your comment to our Christmas decor. With regards to your WIFI concern, please note that this will be assured to handle...

north wales
Reviewed December 29, 2016

Just returned from a four day stay over Xmas the O.P.Place is a part residential part hotel I booked a studio thinking it would be quite large. In fact the studios are very small there is a small work top with a sink and draw two knives two forks two spoons a kettle and fridge neither use nor ornament. There...

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Helpful?
Thank NorthWalesRigsby
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this review

Dear Mr. NorthWalesRigsby, I want to express our sincerest thank you for taking the time to highlight your constructive observations and I regret to hear about the inconvenience you experienced during your stay. We are disappointed that some of your experiences fell short of your expectations. For all the inadequacies you underwent, we sincerely apologize. Nevertheless we would like to...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently located in the heart of Makati Central Business District. ... more   less 

Additional Information about One Pacific Place Serviced Residences

Address: 161 HV Dela Costa Street, Salcedo Village, Makati, Luzon 1220, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range: $68 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — One Pacific Place Serviced Residences 3.5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Hotels.com, Booking.com and Agoda so you can book your One Pacific Place Serviced Residences reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
One Pacific Place Serviced Residences Makati, Metro Manila
Hotel Style:
#14 Spa Hotel in Makati
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Questions & Answers

Here's what travelers have asked, with answers from One Pacific Place Serviced Residences staff and other travelers.
14 questions
Ask a question
Manila, Philippines
Shanghai, China
5 months ago
Shanghai, China
5 months ago

See all questions (14)

Questions? Get answers from One Pacific Place Serviced Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Booked early to avail discounts”
 of 5 bubbles marlonc184, 2 weeks ago | Read review
“Get a room away from the elevators and on a high floor”
 of 5 bubbles ChinsRUs, Sep 12, 2016 | Read review
“Don't choose a room that's too close to the elevator.”
 of 5 bubbles nathanpauld, Aug 25, 2016 | Read review
“value for money”
 of 5 bubbles achillesfranciss, May 18, 2016 | Read review
“free wifi, but hardly useable in my room. I eventually moved to the restaurant, but it was not much better”
  • these towels have seen better days....
 of 5 bubbles ChristianeO_12, May 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question