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City Garden Hotel Makati

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7870 Makati Avenue corner Durban Street, Makati, Luzon 1210 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
$63
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Free cancellation until 06/18/22
Booking.com
$56
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Free cancellation until 06/17/22
Hotel Website
$54
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Hotels.com$63
Priceline$55
Trip.com$61
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (856)
Room & Suite (412)
Dining (173)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from City Garden Hotel Makati
Updated 08/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 136 hotels in Makati
Location
Cleanliness
Service
Value
Travelers' Choice
City Garden Hotel Makati have met and passed all safety standards for Safety Seal Certification Program from the Department Of Tourism (DOT). The Safety Seal certification program was created to ensure safety and compliance with the Minimum Public Health Standards (MPHS). Accredited and Certified Quarantine Hotel in Manila City Garden Hotel Makati remains highly committed to safeguarding your health and safety. We have taken all the precautionary measures to ensure that the health, safety and welfare of all our guests, as well as our employees, are completely secure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Hiking
Children's television networks
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Walking tours
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Filipino
1677Reviews48Q+A100Room tips
Traveler rating
  • 813
  • 592
  • 189
  • 51
  • 32
Time of year
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Popular mentions
801stevenp wrote a review Jan 11
Toms River, New Jersey707 contributions190 helpful votes
+1
The hotel staff was in general unenthusiastic when they were certain issues that need to be repaired in the room. Room appear to be very old and not well taken care of. I was here for quarantine so the meals were part of the package however most of them came cold even after I asked them to let me know when the meals arrived at the door because her just left outside on the chair. They make you sign a ton of documents which is fine but you would think they would live up to their side as well. It's just an older hotel and may be due to Covid they don't have train staff right now. I stayed at your sister hotel and the food was night and day. So much better. I did order some meals which you had the option to buy room service for additional charge they also came cold and we're not impressive as far as taste. If you're stuck going here sneak in some sandwiches or something for the week
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Date of stay: January 2022Trip type: Traveled solo
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Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded today
On behalf of everyone at City Garden Hotel Makati, I apologize for your poor customer experience. We aim to provide the best service to all our customers, and as you can see from the other reviews, your negative experience was truly an exception. It is of deep concern that our standards were not met in your recent experience. Your feedback is a training opportunity for us as we move forward in providing the best and star service that all our guests deserve. I have discussed your comments with our team and implemented new measures to avoid reoccurrence. We have also noted the other concerns and we continue to improve on them to ensure we satisfy everyone's needs. I would like to take the opportunity to speak with you further to discuss your visit in depth. Please get in touch with me thru grm@citygardenhotels.com. Your satisfaction is our number one priority and we would love to make things right for you. It was a pleasure to serve you at City Garden Hotel Makati and we hope to see you again where you can witness the improvements we have made. Sincerely, Maisie Joy Neneng GUEST RELATIONS MANAGER
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Lorna C wrote a review Nov 2021
1 contribution
Overall, we found City Garden Hotel Makati a great place to spend quarantine. Staff were prompt and efficient in answering our requests, Food was good and always was served on time; we appreciated much the hotel's generosity of water being made to us -- an important item for consideration when one is in quarantine. The room we occupied had windows which we could also open in the early mornings when we felt the need for some fresh/natural air to enter. We highly recommend this hotel for future stay to guests who either are on vacay or in quarantine.
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Date of stay: November 2021
Value
Rooms
Service
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Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded Nov 17, 2021
Dear Lorna C, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience with us - from your comfortable room with view, the good food we served, and the prompt and efficient staff who assisted you; we are genuinely happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your generous comments have been passed on to our team and this will certainly motivate them and us all to keep up the good work. We thank you for your continued support and hope we will have the pleasure of serving you again soon. It is our utmost pleasure to have served you well, Lorna C! At your service, Maisie Joy Neneng GUEST RELATIONS MANAGER
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jhayT wrote a review Oct 2021
2 contributions
Quarantine for six days .This hotel is a Good place to stay, Clean and comfortable rooms, Good food( hindi tinipid) and a verry nice and accommodating staffs especially to maam maise joy neneng 😁😁😁
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Date of stay: October 2021Trip type: Traveled solo
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Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Oct 30, 2021
Dear jhayT018, We are delighted to hear that you enjoyed your stay at City Garden Hotel Makati. It is validating to know that you loved your clean and comfortable room, the good food that we are serving, and our nice and accommodating staff. We aim to offer our guests exemplary service and we are happy that our team made that happen. It is such a pleasure to know that we are providing this level of service as it is our daily goal. We made sure that Maisie Joy Neneng got the recognitions she deserved. This would certainly fuel her and the team to keep up the good work. Your kind words and a 5-star rating means so much to us and we hope to continue to provide you great service for years to come! At your service, Maisie Joy Neneng Guest Relations Manager
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Sunny Gonzales wrote a review Sep 2021
11 contributions
+1
I can rate this hotel as 10.People in the front desk gave us all the infos that we need.They are all hospitable from the time we check in. The room smells good it feels sanitized well,it's spacious and all my request were in the room.The foods are great and the housekeeping is really attentive on what you need and what you ask for.If you ask me,I will definitely book again to this hotel,it feels like iam home.Thanks to the people in front desk Jianne is so nice.And the bell boy who assisted us. Thank you all for making our stay easy.10 day quarantine is not a joke.See you again in my future trip to the Philippines. MABUHAY
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Timothy Chua, General Manager at City Garden Hotel Makati
Responded Sep 30, 2021
Dear GerogeGonzales, This review made our day! We really appreciate the 5-star rating and the time you took to write such a detailed review. We work really hard to offer the best service in the best possible time, so we are happy to see that reflected on your last visit. We pride ourselves on excellent service and professionalism so we are thrilled to know that you found all our staff to be hospitable, attentive, and nice from the moment you check in and all through out your stay. It is always encouraging to learn that guests are satisfied with our rooms, food, and service as it is what we strive for every day. Your generous comments were passed on to the entire team especially to the bell boy who assisted you and to Jianne in particular. Your review reaffirms the hard work we put in every day and this review would surely encourage them and us all to keep up the good work. It is our pleasure to be your home away from home. Thank you so much and we look forward to welcoming you again at City Garden Hotel Makati! At your service, Maisie Joy Neneng Guest Relations Manager
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Jao wrote a review Sep 2021
1 contribution
I have stayed in City Garden for my mandatory quarantine when I flew back home to the Philippines, last 1st week of September. Front Desk staffs have been very flexible when I needed to cancel my reservation due to my cancelled flight. Special thanks to Ms. Briggette for almost arranging everything for me. From my hotel accommodation, airport tranportation, and swab test schedule. To Ms. May for continously checking if I have safely arrived at the airport and for welcoming me and assiting me for my check in. Front Desk staffs really went over and beyond to help make my stay hassle-free. To attain that level of service is true dedication to the industry. Keep up the great work, have a very prosperous and successful season. Once again thank you.
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Date of stay: September 2021Trip type: Traveled on business
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Response from Duty Manager CGHM, Owner at City Garden Hotel Makati
Responded Sep 23, 2021
Dear Jao0328, It is with great pleasure to read that you had the most comfortable stay at our hotel. We too are delighted to be your home during your mandatory quarantine and we really appreciate you taking the time out to share your experience with us. We constantly work hard to meet expectations like yours and we are happy to hear we hit the mark for you. Your kind words have been extended to the entire Front Office team especially to Ms. Briggitte and Ms. May. Your generous comments are what fuels us to strive harder to achieve excellence in every work we do. It is our pleasure to have served you well, Jao0328. We are all excited to welcome you back here! At your service, Maisie Joy Neneng Guest Relations Manager
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PRICE RANGE
$53 - $100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city garden makati, makati city garden hotel
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
160
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Frequently Asked Questions about City Garden Hotel Makati
Which popular attractions are close to City Garden Hotel Makati?
Nearby attractions include Century City Mall (0.1 miles), Strumm's (0.2 miles), and Manila PubCrawl (0.10 miles).
What are some of the property amenities at City Garden Hotel Makati?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at City Garden Hotel Makati?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at City Garden Hotel Makati?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at City Garden Hotel Makati?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to City Garden Hotel Makati?
Conveniently located restaurants include Cosmic Poblacion, Firefly Roofdeck Restaurant, and Hummus Elijah.
Are there opportunities to exercise at City Garden Hotel Makati?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does City Garden Hotel Makati have airport transportation?
Yes, City Garden Hotel Makati offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Garden Hotel Makati?
Yes, dry cleaning and laundry service are offered to guests.
Does City Garden Hotel Makati offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at City Garden Hotel Makati?
The staff speaks multiple languages, including English and Filipino.