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Makati Shangri-La Manila

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Makati Shangri-La Manila
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2,360 Reviews from our TripAdvisor Community

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Showing 2,163: English reviews
Bengaluru, India
Reviewed yesterday NEW

Great property, awesome food, attentive staff - overall worth the money spent Breakfast buffet spread is mind blowing. Rooms are clean and well maintained. Staff courteous and friendly Would choose it again!!!

Review collected in partnership with shangri-la.com
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Helpful?
Thank jyothishetty2017
Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

A great hotel, although starting to get a bit tired. I've stayed here many times and always get good service. If I'm business it's worth staying in the Horizon Club. Breakfast is excellent with plenty of choice. Will be good once the pool has been renovated. Seems to be taking a long time.

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Helpful?
Thank Thommo69
Berlin, Germany
Reviewed 4 days ago NEW

The Hotel rocks. not only are the rooms REALLY spatious and the staff REALLY nice and friendly - the Location is in the middle of everything and the rooms have a wonderful view over the City. once of the many Highlights is the gym - really big and spatious there is nothing you miss - another Highlight is the VIEW...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Senaj L
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Senaj L Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I’m glad that you enjoyed our rooms, health club and spa facilities and the central location of the hotel. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue...

Jakarta, Indonesia
Reviewed 4 days ago NEWvia mobile

This is my first time to Manila due to the conference take place in this hotel. How amazed I am to see the room. The room is very spacious and comfy, especially the pillows are very soft and plenty of them. The wifi connection is very strong everywhere inside the hotel. The bathroom has shower area and bathtub. The complementary...

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Helpful?
Thank Irna L
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Irna L Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed all the facilities of the hotel. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you,...

Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Awesome if you are into staying in the heart of green belt. Good food and shopping are just at your door step. The hotel is slightly dated and needs some renovation. But it's functional and the house keeping team are very attentive if you have any complains or suggestion. The house keeping team is also always with a smile and...

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Helpful?
Thank Sue_Yin
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Sue_Yin Thank you for your "awesome" feedback during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed your stay, our central location and the personalized service that we extended to you, our valued guest. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for...

Leeds, United Kingdom
Reviewed 6 days ago NEW

Old fashioned rooms which lack personal touches. You could be staying anywhere. Poor views as well. Crap bath. Hard sell at check in to upgrade to the executive club lounge where apparently 'cocktails and hor d'oeurves' were being offered for free as part of the upgrade. Translation-a very average self service buffet and bar. No cocktails, no elegance. We insisted...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Chellielanham
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Chellielanham Thank you for your honest feedback. I sincerely apologize for the inconvenience encountered during your stay. As conveyed to you by our Resident Manager, all your observations and comments were discussed with concerned departments to ensure the Shangri-La standards are consistently carried out for the interest of our valued guests. I'm sorry about the disappointment. I personally would...

Alderley Edge, United Kingdom
Reviewed 1 week ago

This hotel reminds me of an old cruise liner; impressively high quality rooms and public areas, with top-notch service, but with the feel of a somewhat bygone era. All the staff I dealt with were excellent. In fact, I can’t think of anything I would suggest to improve the service. There isn’t much to criticise. The Club Lounge struggles to...

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1Thank A449
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear A449 Thank you for sharing with us your review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed our facilities and services. I have taken note of your comments about our Horizon Lounge and will ensure that these matters are attended to and rectified immediately. I hope there will be other opportunities to be of...

Reviewed 1 week ago via mobile

1st time to check in and was told to take all that's in the bar. Including a bottle of Shiraz. All day refreshments at Club Horizon was definitely the kids favorite. Thank you Makati Shangri-La Hotel for the awesome treat and splendid service. Will certainly be back 😉

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Helpful?
Thank Peachy F
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Peachy F Thank you for your "Awesome First" review during your stay at Makati Shangri-La, Manila. I am happy to know that you enjoyed your first stay in our hotel and the facilities and services suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement...

Reviewed 1 week ago via mobile

Second time staying here for a business trip. Beautiful accommodations, the staff is incredibly accommodating and friendly. Evening entertainment and lives bands on the weekend in the Sage restaurant. So happy to stay here!

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Helpful?
Thank Shnokumhl
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Shnokumhl Thank you for your excellent review during your second stay at Makati Shangri-La, Manila. I am glad to know that you find our staff "incredibly accommodating and friendly" and the entertainment at Sage Bar suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement...

Reviewed 1 week ago via mobile

Near the mall. Good facilities although some of the stuff in our room is kinda "old age" already. Keep sneezing because of the dust. Service is very good. Buffet breakfast at Circles is the best. Large selection. The kids enjoyed the food. Pool was under renovation, though. Perfect stay.

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1Thank tesdelros
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear tesdelros Thank you for your "Good Location" review during your stay at Makati Shangri-La, Manila. I am happy to know that you enjoyed the room, good service and buffet breakfast at Circles Event Cafe. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Circles Event Cafe
Circles Event Cafe
Cuisines: Japanese, Sushi, Asian, Chinese, Filipino, International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 

Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range: $168 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Agoda, TripOnline SA, Expedia, Asiatravel.com Holdings, Booking.com, Travelocity and Jetsetter so you can book your Makati Shangri-La Manila reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#4 Spa Hotel in Makati
#5 Luxury Hotel in Makati
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Questions & Answers

Here's what travelers have asked, with answers from Makati Shangri-La Manila staff and other travelers.
10 questions
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Questions? Get answers from Makati Shangri-La Manila staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool room view”
 of 5 bubbles Propertips, 1 week ago | Read review
“Rooms on the west side of 15th floor are quiet, and views are amazing”
 of 5 bubbles 951mjh, 1 week ago | Read review
“If you smoker, choose a non-smoking floor/room to stay and go outside for smoking”
 of 5 bubbles Arvind_Kumar_Avinash, 3 weeks ago | Read review
“1 or 2 dollars each is very much appreciated ”
 of 5 bubbles mylavo, 4 weeks ago | Read review
“Higher floors have bettter outlooks”
 of 5 bubbles hkdxbexpat, Dec 8, 2016 | Read review
5 of 5
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