We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Makati Shangri-La Manila

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Makati Shangri-La Manila
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,296 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,104: English reviews
Reviewed yesterday NEWvia mobile

Had a great stay here with a very attentive team of staff who wrote personal notes to us and even took note of our preferences when cleaning up the room. The pool was undergoing renovation while we were there but the Makati Shangri-La invites all its guests to the pool located at the new Shangri-La at the Fort. A car...

 Report
Helpful?
Thank Benjamin G
Hong Kong, China
Reviewed 2 days ago NEW

Good location in Makati. Really friendly helpful staff. Hotel itself is a bit tired and dated. Rooms are a good size, clean and tidy. When I checked in the first room I was given had a strong odour so they quickly changed it for me. The pool was closed for the entire duration of my stay which wasn't great. The...

 Report
Helpful?
Thank box778
Reviewed 3 days ago NEWvia mobile

Celebrated our wedding anniversary and my husband could not have chosen better! We stayed in executive room with use of the executive lounge. Food was overflowing. Breakfast buffet included a la carte from the menu. Service was great! Christmas decor was a plus. It made our anniversary even more special!

 Report
Helpful?
Thank Josefina T
Manila, Philippines
Reviewed 4 days ago NEW

I had planned a slight detour from the airport when my wife had returned from Thailand. The staff at the Shangri La was extremely helpful in arranging the delivery of flowers, wine, and mangos. The room was very nice, the staff was attentive, and the service was impeccable. The perfect romantic escape if even for one evening.

 Report
Helpful?
Thank DARHEP
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear DARHEP Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that my team was able to delight you and your wife when you planned that perfect romantic escape. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to...

Reviewed 4 days ago NEW

I stayed here last week, and it was a good business stay. Checkin and checkout were quick and friendly. The room was spacious and well appointed. Very comfy bed and good/clean/modern bathroom. Lobby and restaurant areas are nicely designed. Good room service and breakfast---although bfast not included in room rate.

 Report
Helpful?
Thank jenabaindelhi
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear jenabaindelhi Thank you for your review during your stay at Makati Shangri-La, Manila. I’m glad that our check-in and check-out services; spacious and well-appointed room; comfortable bed and good/clean/modern bathroom; good room service and breakfast suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement...

Shanghai
Reviewed 6 days ago NEWvia mobile

I am so disappointed with his hotel. It has gone to extremes of cutting costs it's disgusting. We sent our guests here from Canada because we have been coming to this hotel for less than 10 years. Each stay is a duration of at least 2 months. Incident 1. While my friend was in the restroom the bathroom glass door...

 Report
Helpful?
1Thank Aletcute
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Aletcute, Thank you for your loyalty to Makati Shangri-La for the past 10 years. I appreciate your honest feedback and sharing the unfortunate experience of your friends during their recent stay. I sincerely apologize for the shortcomings in the condition of specified facilities and restaurant services. I have taken note of your comments and we will ensure these matters...

Hong Kong
Reviewed 1 week ago

Having stayed in numerous Shangrila properties and a Jade member for many years, this has to be one of the weaker Shangrila properties. Rooms are slightly old but what really disappoints is the service level. Staff were generally disinterested and for a five star established hotel, many of them were rude and unhelpful with most of them in the dining...

 Report
Helpful?
Thank glnomad
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear glnomad Thank you for your feedback during your stay at Makati Shangri-La, Manila. I really appreciate your loyalty to the Shangri-La brand. I’m glad that our facilities suited you well and I sincerely apologize for the kind of service that was extended to you when you dined in one of our restaurants. I am glad that you brought this...

Reviewed 1 week ago via mobile

You name it, the hotel has it. Compares to top hotels around the world. They think of everything. Fitness Center, tennis courts, spa, pool being renovated now. Many resturants in hotel. Resturants and mall within a block of hotel. Very safe area.

 Report
Helpful?
Thank Ken S
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Ken S Thank you for your excellent review, "1st class hotel - highly recommended" during your stay at Makati Shangri-La, Manila. I am glad you find our facilities and services comparable to top hotels around the world. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for...

Reviewed 1 week ago via mobile

I attended a wedding today and my experience with their concierge really really sucks. Your policy that we can not leave our things if we are just guests really inconvenient. We are also guest because we are at your Ballroom and it is within your premises. If I am just here for an air con comfort, i understand that i...

 Report
Helpful?
1Thank Katherine Joyce O
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Katherine Joyce O Thank you for sharing your recent experience. I am sorry that you were inconvenienced and disappointed by the hotel’s policy that does not allow storage of items/belongings of non-registered guests at the Concierge. The safety and security of hotel guests are very important; and due to recent disturbance in major cities of the world, our corporate...

Bangkok
Reviewed 1 week ago

Like all shangri la hotels, the internet /wifi was slow compared to other 4-5 star hotels (yes its free, but would be nice to have fast internet in 2016!) . They also played electronic dance music loudly at breakfast which was strange and not very relaxing. Apart from those issues, staff were great, rooms great.

 Report
Helpful?
Thank bule122
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear bule122 Thank you for your comment during your stay at Makati Shangri-La, Manila. I am glad that our facilities and services suited you well. I will take note of your feedback regarding our internet/wifi service. I sincerely apologize for this inconvenience that made you feel disappointed. Allow us to delight you and regain your confidence again in Makati Shangri-La....

Questions? Get answers from hotel staff and past guests. Ask a question

1,956 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1366)
Viewed
Room/Suite (299)
Viewed
View from Room (95)
Viewed
Pool/Beach Area (40)
Viewed
Hotel & Grounds (217)
Viewed
Dining (76)
Viewed
Business Center/Function Rooms (10)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (92)
Viewed
0:50
Videos (2)
Viewed
Other (533)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (566)
Viewed
Amenities (23)
Viewed
Executive Room (97)
Viewed
Horizon Deluxe Room (62)
Viewed
Pool (33)
Viewed
Dining (130)
Viewed
Specialty Suite - Boracay (187)
Viewed
The Hotel (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (5)
Viewed
Business Center/Function Rooms (6)
Viewed
Room/Suite (5)
Viewed
Dining (8)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Makati hotels
0.1 mi away
The Peninsula Manila
The Peninsula Manila
#4 of 80 in Makati
1,812 reviews
0.3 mi away
New World Makati Hotel
0.2 mi away
Fairmont Makati
Fairmont Makati
#3 of 80 in Makati
1,451 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Discovery Primea
Discovery Primea
#2 of 80 in Makati
301 reviews
0.2 mi away
Raffles Makati
Raffles Makati
#1 of 80 in Makati
375 reviews
0.2 mi away
Makati Diamond Residences
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Circles Event Cafe
Circles Event Cafe
Cuisines: Chinese, Japanese, Filipino, Sushi, Asian, International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 

Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range: $210 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Booking.com, HotelTravel.com, Travelocity and Jetsetter so you can book your Makati Shangri-La Manila reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila
Hotel Style:
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#4 Spa Hotel in Makati
#5 Luxury Hotel in Makati
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Makati Shangri-La Manila staff and other travelers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from Makati Shangri-La Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“prefer lower level”
 of 5 bubbles stevanjosephb, 2 weeks ago | Read review
“Club Floor Rooms Are Worth the Extra Cost”
 of 5 bubbles ColonelBangkok, 3 weeks ago | Read review
“Higher floors quieter, all with good views out over the CBD or Makiti.”
 of 5 bubbles jb265, Oct 18, 2016 | Read review
“Higher floor has better view”
 of 5 bubbles AlenaKlenot, Oct 15, 2016 | Read review
“Local rate in USD$ is the way to go!”
 of 5 bubbles 671leew, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay