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Makati Shangri-La, Manila

Ayala Avenue Corner Makati Avenue Makati City, Metro Manila, Makati, Luzon 1203 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2400)
Room & Suite (1116)
Dining (289)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Makati Shangri-La, Manila
Updated 08/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 121 hotels in Makati
Travelers' Choice
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping, and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Evening entertainment
Kids stay free
Secured parking
Hot tub
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
24-hour security
Currency exchange
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken


Full view
100Great for walkers
Grade: 100 out of 100
336Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
3,256Reviews32Q+A100Room tips
Traveler rating
  • 2,145
  • 772
  • 178
  • 77
  • 84
Time of year
Traveler type
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Selected filters
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Popular mentions
Edward S wrote a review Sep 7
Manila, Philippines3 contributions
My favourite Shangri-La in Manila. Always such a pleasure visiting and getting a warm welcome from the staff. They really take care of you here and tend to your needs in a professional and friendly manner
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Date of stay: September 2020Trip type: Traveled with friends
Ben & MJ wrote a review Apr 2020
Sydney, Australia53 contributions5 helpful votes
My fiance and I stayed here for valentine's day. We booked the private car shuttle to pick us up from the airport. As soon as we arrived at the airport, the car was waiting for us. The driver offered us chilled water and towels. The drive to the hotel didn't take long and it was a smooth ride. Upon arrival, we went through priority check-in, and the concierge was very friendly and attentive. We booked a room with Horizon Club access and was definitely worth it. The breakfast buffet at the Horizon Club is less busy. The food was perfect and the hotel's location is great, with many restaurants and cafes and shopping mall nearby. The service from all the staff was excellent and made us feel at home. We'll certainly recommend this hotel to our friends and family.
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Date of stay: February 2020
Room Tip: Book the car shuttle to pick you up from the airport, this also gives you priority check-in
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1 Helpful vote
Scott M wrote a review Mar 2020
Sydney, Australia631 contributions338 helpful votes
I'd rate the service here as as good as anywhere in Asia. If you pre arrange car service from and or to the airport it is very easy and worth the cost to do so. All the staff you come across are incredibly warm and friendly. Rooms are a good size. Beds are comfortable and bathrooms are a good size. The lobby restraunt has a great variety for a buffet breakfast, lunch or dinner and again better than a lot of places in Asia. All in all no complaints and I'll be back. Worth the additional cost to.get a club room.
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Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
Response from Greg F, General Manager at Makati Shangri-La, Manila
Responded Mar 9, 2020
Dear 444Scott444, Thank you for taking the time to write us a review. I'm glad to know that you had a delightful stay and dining experience with us, and we look forward to welcoming you back on your next visit. Best, Greg Findlay General Manager
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Francis Y wrote a review Feb 2020
Makati, Philippines48 contributions16 helpful votes
Me and my wife have always had this friendly war game between the Makati Shangri La and the other hotel across the street. Her family has always been team Shang, while my family has always been with the opposition. Needless to stay we have stayed in both hotels for quite a number of times now and had our fair share of milestones in both hotels. I propsed here, we had our wedding reception at the other, my Mother In Law celebrates her birthday here yearly, we have our yearly Christmas Midnight meal at the other, my Mom celebrated her previous birthday at Sage, I had my birthday a couple of years back at Salon de Ning. Let me be clear that I don’t hate this hotel, I actually like it. I also like and have stayed in their other properties like Edsa Shang, Shang Fort, Kowloon Shang, Shang Sydney and this Oct, we will try Shang Boracay. It’s just that I like the other hotel more. 😉 That being said, I also assure you that what I am going to write has no bias, just my personal opinion about how the hotel can improve. I honestly think that it’s time to renovate the rooms (hallways to the rooms too). Maybe it was part of the plan for a long time but Shang Boracay and Fort came about that may have held up the renovation, but now that those are done, time to give the rooms some love. The light wood, the curved walls, toilet fixtures, closet doors (including all closet hardware), room lighting, drapery, everytging in the room screams 90s. Its like hopping into a time machine. Service has always been great in all our stays and in all outlets in the hotel that we have visited. Heck, the guys at Sage managed to whip up my Moms 70th birthday the night before the event! They saved us after our original venue in BGC screwed us up big time. A few nights ago we stayed at the Makati Shang and ordered room service for dinner. We have always had good food in the past but this time was a complete 180. Ordered Singang na Baboy, Crispy Pata and Pancit Bihon. The sinigang tasted awfully bland. The Crispy Patas flavor was only on the skin, the meat was tasteless. The Pancit was good, though compared to before, the serving is now waaaay too small. The Sinigang was replaced though as we told the waiter that it was bland. Didn’t comment on the other dishes anymore as we didn’t want to come off as being too whiny.
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
Response from Greg F, General Manager at Makati Shangri-La, Manila
Responded Feb 25, 2020
Dear mr_yamagooch, Firstly, allow me to thank you for taking the time to share your honest and detailed feedback. It is also an honor to have been part of some of your family's milestones and celebrations. As for our rooms and hallways, renovation plans are indeed in the works, and we look forward to opening our doors into our refurbished rooms and facilities for you and our future guests to experience. As for your Mom's 70th birthday celebration, know that it is our pleasure to be of great service to you. Our team strives to be as helpful and flexible to accommodate our guests' needs and preferences, and I'm glad to know that your last-minute event was a success. Regarding room service, I'd like to thank you again for bringing this to my attention. Please allow me to share this with our culinary team so that we may reassess our menus and recipes accordingly. Nonetheless, as our guests' comfort and satisfaction is of utmost importance to us, we are always happy to make necessary adjustments promptly upon request. I do hope that you had a delightful overall experience with us during your stay. Until your next visit, we look forward to welcoming you back. Thank you and kind regards, Greg Findlay General Manager
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Norman B wrote a review Feb 2020
Leicester, England, United Kingdom47 contributions20 helpful votes
I loved this hotel, this was my first visit to Manila, Hotel was everything I expected nice room staff where great, and the rooms where a good size ,restaurants I liked, food was good, near malls and restaurants.
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Date of stay: November 2019Trip type: Traveled on business
1 Helpful vote
Response from Greg F, General Manager at Makati Shangri-La, Manila
Responded Feb 17, 2020
Dear Norman B, Our location is indeed one of the best spots in Makati, and I'm glad to know that you enjoyed the convenience of living in the heart of the city. Thank you for taking the time to share this great review. We do hope that you had a delightful stay with us and we look forward to welcoming you back. Best, Greg Findlay General Manager
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$139 - $213 (Based on Average Rates for a Standard Room)
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PhilippinesLuzonMetro ManilaMakati
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Frequently Asked Questions about Makati Shangri-La, Manila
Which popular attractions are close to Makati Shangri-La, Manila?
Nearby attractions include Greenbelt Chapel (0.2 miles), Greenbelt Mall (0.2 miles), and Ayala Museum (0.10 miles).
What are some of the property amenities at Makati Shangri-La, Manila?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Makati Shangri-La, Manila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Makati Shangri-La, Manila?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Makati Shangri-La, Manila?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Makati Shangri-La, Manila?
Conveniently located restaurants include Circles Event Cafe, People's Palace, and Sala Restaurant.
Are there opportunities to exercise at Makati Shangri-La, Manila?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Makati Shangri-La, Manila have an airport shuttle?
Yes, Makati Shangri-La, Manila offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Makati Shangri-La, Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Makati Shangri-La, Manila offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Makati Shangri-La, Manila?
Many travelers enjoy visiting Bonifacio High Street (1.9 miles), Casa Manila (4.1 miles), and Fort Santiago (4.6 miles).