NEW WORLD MAKATI HOTEL $98 ($̶2̶4̶4̶) - Updated 2019 Prices & Reviews - Metro Manila

Mr hammo

I would like to appreciate all the wonderful services at launch Club during my stay at the hotel specially to Rizza Jonjoaan, karla , Steven, criszia,James, wrison,charlere ,Chelsea Josephine and ual...

Date of stay: June 2019

Trip type: Traveled with friends

Hotel's Favorite

Excellence and Professionalism

I had the pleasure to see a consummate professional under “Fire” or in this case a 6.3 earthquake in Metro Manila. Miss Hazel Yorong is a housekeeper on the 20th floor of the New World Makati Hotel. I have been traveling to Manila for several years and will only stay at the New World. On the afternoon of Monday April 22, 2019 the was a large earthquake in Pagasinan (near Metro Manila). As I felt the tremors begin I grabbed my bag and opened the door to the corridor, there were several Japanese tourist obviously shaken and panicking attempting to access the elevator. Miss Yarong was instructing the shaken patrons to use the exit stairways and then guiding them towards the exit. She was calm and not panicking (unlike everyone else). As I followed the group towards the exits, she was telling everyone to move quickly but not to run. As I began to pass her at the entrance to the stairwell, I told her let’s go. She said she would check if other were still on the floor. The building continued to shake as I went down the stairwell. Miss Hazel Yarong deserves the recognition of consummate professional for caring about others before herself. The staff at New World Makati stand out in their professionalism and service, I always feel safe and cared for staying here. I can’t give a higher recommendation than 5, but I would if I could.…

Date of stay: April 2019

Value

Cleanliness

Service

Trip type: Traveled on business

Dear RobP38NG, Thank you very much for having taken the time to share your feedback. I am very pleased to hear that our associate Hazel displayed her professionalism during what I am sure was a worrying occurrence for our guests. Please rest assured that your kind words of appreciation have been shared with Hazel and her managers. Your recommendation is very much appreciated and we all look forward to welcoming you back soon! Sincerely, M. van Mierlo, General Manager

Excellent service!

The Residence Club is the best in this hotel. The people are absulutely nice and very caring. I love the food selection during breakfast and cocktails is so relaxing. I can say management has change the image of the club its very nice and the chef do visit the buffet too. I got to meet this fantastic guy Steven he make sure that were all taking cared of. My family loves it here the server rizza jon and carla and val are so accomodating. My favorite hotel in the World!!!…

Date of stay: June 2019

Trip type: Traveled on business

Thank you

Nice stay and thank you for drying my wet shoes! The executive lounge was fantastic selection of eggs toast salmon bagels japanese bento style and etc. I like the bathtub warm and enough size to relieve my pain!

Date of stay: June 2019

Trip type: Traveled on business

Great staff

Great staff and value for money hotel. Plinky was very attentive and helpful. As was Steven. I've been coming here for a long time and it has improved over they years. Food could be better in the Chinese restaurant. Buffet is ok.

Date of stay: June 2019

Trip type: Traveled on business

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New World Makati Hotel, Metro Manila

New World Makati Hotel

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