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Fersal Hotel Neptune Makati

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Fersal Hotel Neptune Makati
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47 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Ok travelers, I have reviewed this place once and I will give a brief follow up to the original review. I just stayed here again, it was status quo. I am noticing that they seem content on the status of the hotel from before. I was to leave a balanced review so I will pro and con this: Pros: 1.... More 

Helpful?
Thank WorldtravelerUSACA
Ottawa, Canada
Level Contributor
305 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 stars Reviewed July 24, 2016

Bel air usedto be one of the higher end areas of Makati, but time has not been kind to the region. The Fersal is smack in the middle of the Red Light District and the Fersal appears to get its share of the Action. The rooms were fine and bathrooms clean perhaps a bit long in the tooth. My main... More 

Helpful?
Thank Ottawa_uhl

Travelers are raving about these Makati hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2016 via mobile

Was my second time at the Fersal hotel Neptune and won't be the last.The staff are very friendly the food was excellent (especially the pork tocido yum!)very discreet service and security was exceptional, I would recommend staying at the Fersal to anyone traveling to makati.Thanks to all staff for your services Daniel from Port Adelaide/South Australia

Helpful?
1 Thank Daniel B
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 17, 2016 via mobile

We stayed at the premium room the first day, which was a cute chic room. The price was ok but then we asked to downgrade the next few days to save money. This room had a leaky sink. We reported it several times. After the third call, they "fixed" it only to leak again the next morning. We also asked... More 

Helpful?
Thank Sarah V
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Sarah V, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Thank you for taking time to make a review. We ensure that... More 

Peterborough, United Kingdom
Level Contributor
770 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 511 helpful votes
3 of 5 stars Reviewed June 5, 2016

Stayed in a deluxe premium room. This was nothing like the online advertisement pics, very basic room with tired worn out furniture and facilities. The room I was given had no glob cellphone signal so no mobile internet. And the in house wifi was not working! When in room wifi is a stated facility, it is unacceptable that it actually... More 

Helpful?
Thank saf7670
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear saf7670, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Thank you for taking time to make a review. We will look into... More 

Metro Manila, Philippines
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 6, 2016 via mobile

Though close to nightlife in the city..very limited you can do. Hotel ammenities are basic. With hot water. Poor reception of the tele. A very unfriendly reception that tried to give the least preferred room to me. I needed to tell that I will die in a room without window then presto...there's available that i originally booked!!!

Helpful?
2 Thank jackmorales1925
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Jackmorales1925, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune and taking time to make a review. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 14, 2016

So my review comes from nearly 4 years of continued patronage of this hotel, now the two stars really should be 5 but the customer service here has really fallen on it nose, especially in the accountability area. My first time here at Fersal hotel I was rather impressed, its was a simple hotel with very few amenities but wonderful... More 

Helpful?
Thank WorldtravelerUSACA
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear WorldtravelerUSACA Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune and for taking time to make a review. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are quite saddened that... More 

Paranaque, Philippines
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 27, 2016 via mobile

Simple place. If you just need a comfortable place to stay in then could be an option. But as they say, you don't get what you don't pay for. The only good thing I liked was the free breakfast. The room I stayed in had a faulty sink and took them 2 days before fixing it. You also had to... More 

Helpful?
Thank SY J
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Sy J, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will be taken up by our management... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 13, 2016

I booked a large room for my sister, her husband and daughter here. My niece's initial reaction was to jump on the top of the soft bed. We requested for an extra pillow and the staff from the reception immediately provided us one without an extra cost. Nice! What I don't like in this hotel is the restaurant from the... More 

Helpful?
1 Thank Àïmêë W
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Aimee W, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are glad that your niece was quite satisfied with the bed... More 

Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 5, 2016 via mobile

I checked in with my partner after being constantly on the road for a week. Everything was fine until, a few hours before check-out, a mouse decided to run over my partner's feet. As we all know, the feeling of a rodent on your skin is extremely unpleasant. My partner ran and exited the room immediately. I asked her to... More 

Helpful?
1 Thank Tyson T
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Tyson T, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Manila. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. The moment we received your comment we have investigated this matter and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Free Breakfast
Things to do
  • Restaurant
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget. ... more   less 

Additional Information about Fersal Hotel Neptune Makati

Address: 107 Neptune St, Bel-Air II, Makati, Luzon, Philippines (Formerly Fersal Hotel - Bel-Air)
Location: Philippines > Luzon > Metro Manila > Makati
Price Range: $41 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fersal Hotel Neptune Makati 3*
Number of rooms: 47
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Also Known As:
Fersal Hotel Neptune Makati Metro Manila
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