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Franchise One Hotel

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45 Reviews from our TripAdvisor Community

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Showing 40: English reviews
1 review
1 of 5 stars Reviewed July 9, 2016 via mobile

Went to St. Illians for my first night and then transferred to Franchise One since I had a prior booking there. Stayed there for 5 nights in room 5070. The room was clean - a good improvement from the last time I checked in. I've been a returning guest and I've stayed in this hotel several times in the past... More 

Helpful?
Thank Hardricky
Makati, Philippines
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 23, 2016

This is our top pick for affordable staycations, away from the everyday noise at our Makati home. The staff are courteous and friendly even in the wee hours of the morning. There's no elevator, so get ready for some cardio if your room is on the 3rd floor or higher. Food tastes great and good value for money, not restaurant... More 

Helpful?
2 Thank amarymei
Surrey, UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 10, 2016 via mobile

Had an issue in Nov 2015 what meant escalating to the Manager and again today. The young lady at reception laughed at me because SHE didn't understand English and then we were refused the use of cutlery from the restaurant in the room by the male staff member in the restaurant . Customer service is shockingly unacceptable and my loyalty... More 

Helpful?
3 Thank mrfishxxx

Travelers are raving about these Makati hotels

Japan
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 27, 2015

This is quite new and clean, costing around 2,000 pesos, without breakfast. There is no elevator, so if your room is 3rd or 4th floor, you are unlucky. And the location is good, near Little Tokyo. The shower is strong and hot. Good cost performance

Helpful?
Thank BARONKK
Quezon City, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 13, 2015

My boyfriend arrived in Terminal 3 and we found a place to stay near the airport. I was supposed to book somewhere in QC since that is where I reside but at the last minute decided not to which was a good thing because the Iglesia Ni Cristo rally was in EDSA hours after he arrived. The hotel isn't new... More 

Helpful?
Thank Jane G
Makati, Philippines
Level Contributor
146 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed August 4, 2014

Booked several times here, should we have family who will be visiting us here in Makati for just few days. If you are booking a room for more than 2 pax, then you can find their price is the most affordable compared to the hotels around the area, as the rest only allow maximum of 2 pax in the room... More 

Helpful?
2 Thank JPodung_25
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed January 18, 2014 via mobile

Staff will just go into the room with out permission even if guest advised not to do housekeeping. Lost total of 10,000 pesos inside the room. (Php3k & Sgd200) Disappointed with the hotel sop. No action when customer complained about missing things

Helpful?
12 Thank Gracie L
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

These three girls are professional scammers. They took two rooms, side by side, proceeded to have bogus wedding preparations in the rooms, with friends coming and going-- anyone could have taken the money as they claim. When asked why they did not use the in room safe they said they did not know how to and couldn’t be bothered trying.... More 

The Hague, Zuid-Holland, Netherlands
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 8, 2013

My 4 year old son and I are staying in this hotel for the 2nd night now. We will be checking out tomorrow. Date today is August 8, 2013. The good stuff: 1) Very professional, sincerely helpful and courteous customer service personnel from reception to kitchen. 2) Very nice hot and cold shower. Takes just a few seconds for water... More 

Helpful?
5 Thank Queendolly2013
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Apologies for the late reply. Thank you for all your feedback and hope you will stay with us again. More 

Shanghai, China
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed March 11, 2013

I stayed in a Queen Bed room last week for 2 nights. Overall my stay was ok. However, even as their rates may seem good, the place may still seem over-priced to many travelers, as frankly though, most hotels in Manila are. The pros: * Well, no question, the shower. Plenty of hot water, excellent water pressure! Btw, this is... More 

Helpful?
3 Thank EliasNYC
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thank you for the time you took to write about your experience with us. We learned a few things fro your comments and on some we need only give you the courtesy of a full explanation of the whys and wherefores of our policies. The pros: * Bed mattress was ok. Strange thing though, the cleaning staff do not make... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Enjoy reasonably priced accommodations for budget conscious travelers who don't want to bust their wallets for a decent hot shower, a clean comfy bed in a sound proofed air conditioned room without windows to completely shut out city noise! Free Internet in the lobby coffee shop but wired Internet in rooms with small charge.You will get what you,pay for and as long as your expectations match the price paid, you'll be satisfied with the accommodations. Thousands have stayed with us and if we get 10 complaints out of a thousand, this can't be too bad, can it? Give us a try and if you find the reviews incorrect, please let us know!!Cheers! ... more   less 

Additional Information about Franchise One Hotel

Address: 7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range: $38 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Franchise One Hotel 2.5*
Number of rooms: 10
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Also Known As:
Franchise 1 Hotel
Franchise One Hotel Makati, Metro Manila
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