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Ascott Makati

#11 of 79 Hotels in Makati
Certificate of Excellence
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Ascott Makati
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612 Reviews from our TripAdvisor Community

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Showing 570: English reviews
Manila, Philippines
1 review
5 of 5 stars Reviewed 6 days ago NEW

Room is amazing. Furnitures and appliances are all user friendly and high tech. But the staff are even more amazing. Very thoughful too. They went to the room and personally sang and greeted happy birthday to my daughter. They even sent a very delicious cake to us not to mention the welcome cuddly teddy bear which my daughter so love.... More 

Helpful?
Thank felicianoyalong
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for choosing Ascott Makati as the place to celebrate your daughter's birthday. We are delighted to hear that our associates was able to impart that warm genuine service that is uniquely Ascott. We shall pass to our associates you kind words for their encouragement and motivation. We appreciate your loyalty and we look forward to your future visits.... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We had a wonderful time at Ascott Makati. Service was excellent. Staff were friendly especially Sheena Belvez. We felt right at home. Rooms were spacious. I would recommend this place to friends and family.

Helpful?
Thank CaraParas
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for your excellent rating! We are certainly glad that you enjoyed your stay and felt right at home. We shall definitely share your kind words to our associates particularly Sheena. Thank you very much for taking the time to commend our associates and for your recommendation. We look forward to your future visits. Sincerely, The Management More 

Bandar Seri Begawan, Brunei Darussalam
1 review
5 of 5 stars Reviewed 1 week ago

Fast check-in service. Excellent location within Makati & connected to the major shopping malls. Easy access for the elderly & those with young children. We had a 2 & 3 bedroom units to fit the families. Spacious room sizes & good room amenities. The apartment comes fitted with a washing machine & dryer which is very handy. Breakfast was above... More 

Helpful?
Thank Alex_Ang_1973
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for tagging the property as an "excellent hotel apartment with great value & security". It's comments like this which inspires our team to do even better, we are glad that you find value in our offerings. Thank your for your support and we look forward to your return. Sincerely, The Management More 

Hong Kong, China
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a perfectly located, clean, friendly hotel with lovely rooms and environment but check in...........- woah.... it took around 30 minutes We were not early or last minute we had rooms booked and we arrived at a reasonable time in the afternoon. Such a shame to start off like this. Anyway the rest of the stay was very good.

Helpful?
Thank Phil H
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing and posting a review here in Tripadvisor. We are sorry that you had to wait upon your arrival and this has left you with a negative impression nonetheless we appreciate your constructive feedback and please be assured that this was shared with our guest service team. On another note we are glad to hear that the... More 

1 review
3 of 5 stars Reviewed 1 week ago

My family and I relocated from Houston and we stayed here for over a month. The service is great. The hostess in dining area downstairs is very attentive, along with the waiters and waitresses. However, I noticed that the check-in area only has two individuals working when there should be four. I see many people crowding the check-in area waiting... More 

Helpful?
Thank Ashley A
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing and posting a review here in Tripadvisor. Likewise we appreciate your observation and constructive feedback which we have shared with our security team for review and necessary corrective actions. Pleased be assured that security measures are in place and that the privacy and security of our residents is of utmost priority. On another note we are... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We arrived at 2 30 PM to check-in. We are a group of 6 with reservation for the 3 bedroom suite. We were provide a 1 bedroom as a wash up room. At first we were okay with it as they provided a room for us to wait. But it took us 6 hours to get to our own room... More 

Helpful?
2 Thank Joanne G
AscottMakati, Manager at Ascott Makati, responded to this review

Dear Joanne G, On the onset we would like to extend our sincerest apologies for the inconveniences and for the challenge encountered during your recent stay. Moreso that the intent celebration for your mom's birthday didn't go as planned. I would like to take this up and review this with your further so that we can implement the necessary corrective... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I once stayed in Ascott Hotel when it was still known as Oakwood. Back then the place was great and customer service was impeccable. I visited family today and there was a long cue of people waiting to check out with only two of four check out counters open. I was waiting with an elderly gentleman who had been waiting... More 

Helpful?
1 Thank Vince A
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for posting and sharing a review here in Tripadvisor. We appreciate your keen observation and constructive feedback. Please be assured that this has been shared with our Guest Service Manager for review and the necessary corrective action. We are sorry that your visit to a family member staying in our property was not pleasant one. I would like... More 

Makati, Philippines
1 review
1 of 5 stars Reviewed 2 weeks ago

Upon my arrival I noticed the bedsheets had blood stain. I took a picture and showed the staff member in the from desk. All he said was: he was sorry. Nothing else was offered to me like change of room.

Review collected in partnership with this hotel

Helpful?
Thank floridaguy69
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for posting and sharing a review about your recent stay in here in our property. We are sorry to hear about the concern encountered during your stay and that such concern were not handled and resolved. Please be assured that this feedback was shared with our service leader for review and corrective action as necessary. We hope that... More 

Qatif
Level Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel in June 2016 and its my fourth time. Good location next to gloritta mall and in the middle of Makati but if you are going for business you might suffer from traffic cause Makati is far from business area. The apartments are well designed and clean enouph but i beleive it needs to be renovated.... More 

Helpful?
Thank Alsinan
AscottMakati, Manager at Ascott Makati, responded to this review

Thank you for sharing a review here in Tripadvisor. Glad to hear that you are satisfied overall with your stay. Apologies that you were not able to enjoy the swimming pool during your visit nonetheless we are pleased to share that the swimming pool renovation is nearing it's conclusion likewise the extent of our renovation is up to tower 2... More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Ascott Hotel Makati is one of tbe best hotels in the world. The customer service by all hotel staff is superb. The rooms are of high standards, always clean and well designed. Location is the best you can get from a hotel, on top of Glorieta 4 shopping mall. Easy to dine out, shopping for bug brands or shop for... More 

Helpful?
Thank hassan189
AscottMakati, Manager at Ascott Makati, responded to this review

Amazing Hotel! It's feedback such as this which inspires our team to do even better. Thank you for your compliments and commendation to our associates. We look forward to your future visits. Sincerely, The Management More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Bar/Lounge
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Indulge in one of cosmopolitan Manila's most luxurious serviced apartments - Ascott Makati, which is designed exclusively for international business executives and their families. Ascott Makati recently unveiled its new Suites that are even grander and more opulent featuring a contemporary look that exudes warmth and sophistication. The property meets your every need from world-class services to lavish facilities that are well-appointed, extensive and personalised, complementing the elegance and refinement of the spacious residences in an exclusive city sanctuary, so that you may enjoy your overseas assignment, leisure vacation or relocation. Strategically located within Ascott Makati's prime business district and surrounded by restaurants, entertainment and shopping complexes, you can relish the renowned Ascott lifestyle amidst the pulsating energy of this dynamic city. ... more   less 

Additional Information about Ascott Makati

Address: Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range: $148 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ascott Makati 5*
Number of rooms: 306
Reservation Options:
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Also Known As:
Ascott Makati Hotel Makati
Ascott Makati Metro Manila
Hotel Style:
#7 Family Hotel in Makati
#8 Business Hotel in Makati
#10 Luxury Hotel in Makati
#10 Spa Hotel in Makati
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