Hotel Hacienda Plaza de Armas
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Avg. $52 /night, 3/23 - 3/24
$69
per night
$60
per night
$50
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#12 of 73 hotels in Puno
Location
4.7
Rooms
4.0
Value
4.2
Cleanliness
4.3
Service
4.2
Sleep Quality
4.2
Hoteles Hacienda del Peru, Peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Plaza de Armas Hotel which is the unique located in the main square of Puno. It is a boutique colonial style hotel with 30 comfortable rooms and balconies with unobstructed views of the city.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Non-smoking hotel
Ironing service
Room features
Soundproof rooms
Private balcony
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Spanish
Location
Puno 419, Puno 21001 Peru
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
Juliaca Airport
27.4 mi•
See all flights
Rental Cars
97 Restaurants
within 0.3 miles
Reviews
Traveler rating
- 255
- 266
- 91
- 29
- 11
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Detailed Reviews
Only stayed one night and arrived Saturday afternoon off the bus from Cusco to find it was carnival, we were very lucky having a balcony room overlooking the square, fantastic views of carnival dancers and Sunday morning a military parade in the square brilliant. Good double glazing shuts out room noise comfortable clean room. Very friendly young lady on reception. Breakfast was good Peruvian style. Only criticism we had evening meal in hotel and the Chef was taking orders cooking and serving food was very good but when there was four full tables we gave up on second drinks and postre as he was too busy to take order. Get a waitress or maybe it was a one off.
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Date of stay: March 2025Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovely hotel in the main square
Clean room, comfortable bed. Staff at reception were very friendly and helpful. Breakfast nice. There is a restaurant on site, I did not eat there but the food looked good. I was ill one day, suffering with Acute Mountain Sickness and reception called to see if I wanted any breakfast, they then delivered me a banana which was good of them. My room overlooked the main square with a balcony opening out onto a view of the cathedral. The main square felt quite noisy at night with a band playing but I was going to bed early due to not feeling well. The hotel arranged a taxi to collect me from the bus station and then to drop me off at Juliaca airport at the end of my time there. The prices seemed steep compared to the rest of Peru, so I am unsure if that was as I booked it through the hotel or if the prices in this region were more money.
Nice, clean and comfortable hotel that I would book again if I return.
Clean room, comfortable bed. Staff at reception were very friendly and helpful. Breakfast nice. There is a restaurant on site, I did not eat there but the food looked good. I was ill one day, suffering with Acute Mountain Sickness and reception called to see if I wanted any breakfast, they then delivered me a banana which was good of them. My room overlooked the main square with a balcony opening out onto a view of the cathedral. The main square felt quite noisy at night with a band playing but I was going to bed early due to not feeling well. The hotel arranged a taxi to collect me from the bus station and then to drop me off at Juliaca airport at the end of my time there. The prices seemed steep compared to the rest of Peru, so I am unsure if that was as I booked it through the hotel or if the prices in this region were more money.
Nice, clean and comfortable hotel that I would book again if I return.
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Date of stay: August 2024Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Very nice hotel. Good reception and helpful staff. Free parking available. Excellent breakfast. Large and comfortable room. We had requested a room not facing the square because we are sensitive to noise and therefore very quiet but without a view. This was our efficient Wifi choice. Hot water with pressure, heating. We spent 2 beautiful nights. I recommend.
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Date of stay: May 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Room Tip:Â Si vous ĂŞtes sensible au bruit comme nous demandez une chambre qui ne donne pas sur la place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has a great location in the center, right on the pedestrian zone and only 1.7 km from Lake Titicaca. The room, which had no natural light (!!!), was unsatisfactory! A small window led to a small, lightless shaft that amplified the noise to the other floors. The electric lighting was extremely dim - all in all, not a place to linger. The breakfast buffet was OK, provided the coffee was hot. On the first day, however, it was lukewarm at best when the breakfast room opened in the morning.
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Date of stay: May 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don’t often leave reviews, let alone negative ones, but this hotel was disappointing. First, I will say it has a good location and helpful staff. However, our two rooms had NO natural light. There was a window to an air shaft that had been tinted yellow. The lighting in the room was weak as well. We probably should have opted for a deluxe room. Every other hotel we enjoyed in Peru offered complimentary bottles of water, except this one, so it was surprising. The breakfast was mediocre. The dinner at the hotel was better. They did provide 5 minutes of complimentary oxygen, which was nice because Puno is over 12,000 feet. The hotel was clean. I wouldn’t stay here again, but it wasn’t awful.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We loved this hotel. Very clean and well managed, and the room was very nice. The location was perfect...our room looked out on the Plaza, and the window opened to a small balcony. Other rooms may not have such a great view...we were very lucky. Many restaurants and shops nearby with many food options. The breakfast buffet was very good. There was road construction while we were there, so we had to meet taxis and tours just outside of the Plaza, but all drivers handled it well.
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Date of stay: December 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Hotel Hacienda Plaza de Armas
Responded Dec 19, 2024
Dear Guest: Thank you for sharing your wonderful experience at our Hotel. We're thrilled to hear that you loved your stay and found our hotel clean, well-managed, and ideally located. It’s fantastic that you enjoyed the view from your room and our breakfast buffet. Your feedback motivates us to continue providing exceptional service. We hope to welcome you back for another memorable stay soon! Best regards. The Hacienda Plaza De Armas Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, staff helpful, giving restaurant recommendations and sorting taxis for us. Rooms very dated. Our window had a gap in it and there was an event in the square which was extremely loud- luckily it didn’t go on too late.
Rooms quite odd, our shower had a shower seat and a random contraption in it! Rooms very hot and either side of the door had a frosted glass panel which the light from the atrium shone into meaning the room was very light.
Breakfast was ok but as others have said, it wasn’t replenished regularly and some things weren’t warm.
I would prob give this a 3.5 but can’t so based on other hotels we’ve stayed at it’s a 3 based on hood location and staff but dated rooms and not great breakfast.
Rooms quite odd, our shower had a shower seat and a random contraption in it! Rooms very hot and either side of the door had a frosted glass panel which the light from the atrium shone into meaning the room was very light.
Breakfast was ok but as others have said, it wasn’t replenished regularly and some things weren’t warm.
I would prob give this a 3.5 but can’t so based on other hotels we’ve stayed at it’s a 3 based on hood location and staff but dated rooms and not great breakfast.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded Dec 1, 2022
Dear guest, Thank you for your feedback. Evidently, the hotel has a colonial style and we are always concerned about the hotel maintenance. In addition, our hotel has a great location. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not recommended. There are periodic noises from the technical room 24/7. Loudly audible near the elevator but also in rooms further away. After one night we changed rooms and in the new room the heating (turned on from 5 p.m.) was not adjustable and it was as hot as a sauna. The rooms were also quite small and the pillows were too high. So I can't agree with the positive reviews. We were staying right on the Plaza de Armas and there is a second hotel in the same chain. Maybe that's better.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Super well located hotel in the main square of the city with restaurant, shops and travel agendas next door.
Very spacious room, comfortable bed, hot shower and I who was working home office loved that there was a little corner for work.
Only the wi-fi that was quite slow, but it was worth it.
Very spacious room, comfortable bed, hot shower and I who was working home office loved that there was a little corner for work.
Only the wi-fi that was quite slow, but it was worth it.
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Automatically translated
Date of stay: September 2024Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
very central hotel being in the main square, we also had a balcony overlooking the cathedral...despite being in the center the hotel is quiet. unfortunately we were unable to take advantage of breakfast as we had to leave before 6am. In the hall there is also a hot drinks machine although in my opinion it is expensive. However hot tea is always available
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Date of stay: May 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello,
If we have hairdryers in the rooms
Greetings.
Hello Michelle! Hope it's not too late.
fmFor some reason, this site does not allow me to write the email address here but check at their website, you'll see an email starting as frontdesk1 which I used to communicate with the hotel
I couldn't find the email address for the hotel but here is the phone number. The receptionist spoke some English so it should serve your purposes if someone needs to contact you via the hotel. Tel: 51 (51) 367340
They do have laundry service. It is 10 soles/ kilo, more if you want dry cleaning etc..
Good Morning, all the rooms have heating
"Comfortable and had all amenities needed. Hopefully they are finished with street repairs in front of hotel."Read full review
"Book only through a reputable booking sight online and demand to see the room before checking in to confirm its what you reserved."Read full review
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PRICE RANGE
$53 - $68 (Based on Average Rates for a Standard Room)
LOCATION
PeruPuno RegionPuno
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOTEL HACIENDA PLAZA DE ARMAS - Updated 2025
Frequently Asked Questions about Hotel Hacienda Plaza de Armas
Which popular attractions are close to Hotel Hacienda Plaza de Armas?
Nearby attractions include Museo Municipal Carlos Dreyer (0.08 miles), Chucuito (0.1 miles), and Iglesia de San Juan Bautista (0.2 miles).
What are some of the property amenities at Hotel Hacienda Plaza de Armas?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Hacienda Plaza de Armas?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Hotel Hacienda Plaza de Armas?
Conveniently located restaurants include Sushi Ten Bento, Mojsa Restaurante, and Tulipan's Restaurant & Pizzeria.
Is Hotel Hacienda Plaza de Armas located near the city center?
Yes, it is 0.5 miles away from the center of Puno.
Are any cleaning services offered at Hotel Hacienda Plaza de Armas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Hacienda Plaza de Armas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Hacienda Plaza de Armas?
Many travelers enjoy visiting Chucuito (0.1 miles), Arco DeĂşstua (0.5 miles), and BalcĂłn del Conde de Lemos (0.1 miles).