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Hotel Hacienda Puno

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Hotel Hacienda Puno
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459 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Nowra, Australia
Reviewed July 22, 2016

staff friendly. good rates. central location. rooms are spacious and clean and the breakfast is awesome. great view from the dining room too. beds are comfortable and the bathroom is nice and spacious as well. loved the staircase

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Helpful?
Thank dave w
Daniel M, EJecutivo senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Dave, Gracias por tus comentarios y estadía, como bien indicas nuestra ubicacion es preferencial en la ciudad muy cerca...

stockholm
Reviewed June 25, 2016 via mobile

Good. It was very nice and helpful stuff in reception. It was easy to check in. We reserved two double rooms. We get one little and one a little bigger on the 3th floor. Both rooms was simple but clean and warm. Remember that Puno is in a cold area. Bathroom was clean and nice but water was little to...

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Thank vinden
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Vinden, Gracias por tus comentarios y estadia. Como indicas nuestro personal esta altamente capacitado para brindar un servicio de...

San Diego, California
Reviewed June 15, 2016

Descent hotel, friendly staff, restaurant with a view, reasonable rates. A little gem in the middle of Puno. Oxygen available for those that cannot tolerate the elevation. Close to the town square and Lake Titicaca.

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Thank SanDiedoBackpacker
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola SanDiedoBackpacker, Gracias por tus comentarios como bien mencionas el hotel se encuentra muy cercano a todos los puntos de...

La Verne, California
Reviewed June 4, 2016

Nice stay, great location, and good breakfast. Oxygen was brought to our room when requested while we adapted to the high elevation. We used it each morning before leaving and evening before sleep. Nice free service there.

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Thank dorisjean2016
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola dorisjean2016, Gracias por tus comentarios y estadía. Como bien mencionas brindamos el servicio de oxigeno sin costo en la...

Reviewed June 3, 2016

Both rooms and service are very good. Only drawback is the noise in the hotel caused by both tourists (rolling trolleys) and personal (communication by radio which is loud). The hotel itself is very strategically located in the center of the city.

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1Thank Philip R
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Philip, Gracias por tus comentarios, lamentamos las molestias ocasionadas por ruidos déjame comentarte que hemos solucionado ese inconveniente. Esperamos...

New York City, New York
Reviewed June 2, 2016

Easy check in. Our room was on the second floor right above the open staircase to the lobby so it was a bit noisy at times. Otherwise, no complaints. Fantastic location right off of the Plaza de Armas and Lima street. The buffet breakfast on the top floor was included in the rate. Meh. Not so good but expectations are...

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Helpful?
Thank rahm319
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Rahm319, Muchas gracias por tus comentarios y estadía, como bien indicas nuestra ubicación es preferencial en la ciudad. Nuestras...

Philadelphia, Pennsylvania
Reviewed May 25, 2016

Great hotel located close to the Plaza del Armas. The room and bathroom were very spacious. The bed was comfortable with warm blankets for the cool night. My room had a heater, which I didn't need, but know others used. Breakfast buffet was plentiful with a variety of food. Staff was helpful in arranging tours and offering dining recommendations.

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Helpful?
Thank lmls34
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola lmls34, Muchas gracias por tus comentarios y estadia, los cuales nos motivan a seguir mejorando dia a dia. Esperamos...

Dale City, Virginia
Reviewed April 4, 2016

Everyone was very kind and helpful. They knew us by name, and we only stayed there two nights. The room was very comfortable and clean. It was in an excellent location in an area in which we felt very safe. We had a very pleasant stay. Thank you.

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Thank thomasll8
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Thomasll8, Muchas gracias por tu estadía y comentarios. Sin dudas que este tipo de comentarios nos ayudan a seguir...

Hamburg, Germany
Reviewed April 4, 2016

"We enjoyed our stay in Hotel Hacienda Puno very much because of the friendly and helpful staff, the central site and the tasty breakfast. If ever back in Puno, we will stay here. This Hotel was a good choice"

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Thank Rudolf Z
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola Rudolf Z, Muchas gracias por tus comentarios y estadia esperamos volver a recibirlos pronto. Saludos.

Genoa, Italy
Reviewed March 18, 2016

The best part of this hotel was it's location to Plaza del Armes and the excellent restaurant Mojsa, otherwise my stay here was marginal. Room on the 5th floor was worn out looking, old chairs, dull, overlooking a small courtyard. In the bathroom the sink fixtures won't turn off the water completely and the hot water made a high pitched...

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Thank AnnArborMHT
Daniel M, Ejecutivo Senior at Hotel Hacienda Puno, responded to this review
Google Translation

Hola AnnArborMHT, Lamentamos su percepción de nuestro hotel, estaremos verificando todas sus indicaciones de igual manera le indico que lo...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hoteles Hacienda del Peru, peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Puno Hotel it is bigger with 58 rooms and It is one block to the main square. This hotel is the only one with a sky room with a spectacular view to the lake and the mystic mountains. In the morning you can see the sunrise born from the lake enjoying an early coffee with a delicious typical breakfast. ... more   less 

Additional Information about Hotel Hacienda Puno

Address: Jr. Deustua 297 | 297 Deustua St, Puno 05151, Peru
Location: Peru > Puno Region > Puno
Price Range: $37 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda Puno 3*
Number of rooms: 58
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Also Known As:
La Hacienda Hotel Puno
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Hacienda Puno staff and other travelers.
2 questions
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Questions? Get answers from Hotel Hacienda Puno staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Overlooking the street can be noisy.”
 of 5 bubbles 614JohnL614, Feb 1, 2017 | Read review
“Ground floor was very quiet at night, bit noisier in day / evening.”
 of 5 bubbles sarrang, Oct 21, 2016 | Read review
“Great value for money hotel.”
 of 5 bubbles VHE1109, Aug 7, 2016 | Read review
“rooms away from the road are quieter”
 of 5 bubbles safarisurfers, Jun 4, 2015 | Read review
“Top floor and back of hotel.”
 of 5 bubbles Scotskye, Apr 20, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question